TJ Maxx Customer Service Issues

I recently purchased nine items from your store, one of which was a Bona stone surface cleaner that leaked in the bag, damaging my car seats, mats, and pants. After contacting the regional office, I was instructed to return the damaged items to the store. The manager, Scott, provided a credit to my Visa card for the returned items. However, when I requested to keep the damaged items, I was denied, which I found disappointing. Unlike returning a purse for being mismatched, the leaked cleaner caused significant damage without compensation. As a long-time customer, I am unsatisfied with this resolution and expect better customer service. I hope the corporate office can address and rectify this situation promptly. Thank you.

Hello, I am Stacey, a customer who has been shopping at the Marlton, NJ location for over a decade. My recent experience at the store left me feeling uneasy due to the unprofessional behavior of an employee named Maria, who is a coordinator. I intended to return a pair of sandals that showed no signs of wear, with all stickers and tags still attached. However, Maria's demeanor was confrontational and she repeatedly accused me of lying about not wearing the sandals. Despite my explanations, her aggressive body language, eye-rolling, and dismissive attitude made me feel quite uncomfortable. I requested to speak with a manager, Abraham, to address the situation away from Maria's presence. Even though Maria resisted leaving, Abraham handled the situation with respect. Fortunately, the cashier, Maha, remained calm and helped facilitate the retrieval of my receipt via email for the return process.

Hello, I received my order on Friday, but unfortunately, the pair of Indigo Dream Joggers in Navy/White AR-33 was missing from the delivery. The correct order number is [redacted]. I contacted customer service, and they advised me to place a new order for the jogger pants. I reordered the item, with the new order number being [redacted]. However, the agent mentioned a refund of $10 to my checking account for the missing pants, but it seems like only the shipping was refunded in the end. This means I am essentially being charged twice for the jogger pants. I appreciate any assistance you can provide in resolving this matter. Thank you.

I had a troubling experience at TJ MAXX in Tinley Park, IL on 8/10/[redacted]. When directed to Register 5 twice, there was no cashier there. I was then asked to go to Register 2, where I was told to wait as other customers were served first. Despite being ahead and having a full cart, I was disregarded in favor of other customers. This type of treatment, especially based on race, is not acceptable. I left my items behind due to feeling unfairly treated by the cashier Kelsie, who seemed to prioritize white customers over me. I hope for improved customer service and equality training at this location to prevent such incidents in the future. Kelsie should undergo additional training to avoid letting personal biases affect her work. This experience was disappointing and hurtful.

I purchased a child's couch and noticed two price tags on the product, one lower than what I paid at Home Goods. Despite showing the tags and receipt, they refused to honor the lower price, citing that it was not their tag. This feels like a bait-and-switch scam, and I was disappointed by the treatment I received from the managers. I used to rely on TJ Maxx, Marshalls, and Home Goods for my shopping needs, but after this experience, I won't be returning. I even plan to cancel my credit card with them. This incident occurred on Long Island in NY. If you'd like more details, I can email you pictures. I hope this policy can be corrected. Thank you for listening.

I got a TJ Maxx credit card earlier this year, but they sent it to the wrong address multiple times. During a phone call, I paid the balance in full, only to find out later that there were additional fees I was not informed about. Despite contacting them multiple times, the issue has not been resolved, and they sent my account to collections. Each time I call, they claim to have fixed the problem due to a supposed system glitch, but the fees continue to increase every month.

My name is Alexandria K. and I am interested in rejoining the T.J. Maxx industry. I previously worked at the T.J. Maxx store in Ardmore, Oklahoma last year. Due to personal reasons involving my late mother's passing and court dates in Enid, Oklahoma, I had to leave without providing a two weeks' notice. Now residing in Enid, I recently attempted to apply at the local T.J. Maxx store and was informed that they cannot rehire me due to not giving notice at the previous store. Despite the circumstances revolving around a death in the family and my young age, they declined my application. I would like to understand why this policy stands, as it has been over a year since the incident. I appreciate any clarification on this matter. Thank you.

I bought an item online and then returned it. The return package reached the return address on 9/8/21. I had to reach out on 9/21/21 to check on my return status. Janelle assisted me on 9/21/21, processed the return, and mentioned a refund coming in 3-5 business days. An email on 9/22/21 adjusted this to 4-5 business days for the refund to come through, expected by 9/29/21. It's now 9/30/21, and I haven’t seen the $69.18 credit card refund yet. I've been trying to contact customer service today through both numbers but have been met with a busy signal. I'm not pleased with this experience, simply seeking my refund to reflect on my credit card.

I had a disappointing experience with a return at the store. I intended to get part of the refund in store credit and the rest in cash, but the cashier mistakenly loaded the entire refund onto an old card with only 8 cents on it. Four months later, when I tried to use the store credit at Home Goods, I discovered only 8 cents were on the card instead of the $[redacted] or more that should have been there. Unfortunately, I can't locate the receipt from the original transaction. I do have one receipt but I'm unsure if it's the right one. I'm not sure if it's possible, but perhaps by verifying my identification, the store can help rectify this issue.

I need assistance regarding an incident with a manager at TJ Maxx in Queensbury, New York. I bought a Tommy Hilfiger coat, but the security tag on the sleeve was not removed by the cashier. Upon my return to the store with the coat and receipt, the manager accused me of not purchasing the coat there because the numbers didn't match. She loudly refused to remove the security tag and implied I was stealing. Another employee discreetly removed the tag after confirming my purchase. The ordeal was embarrassing, and I feel mistreated as a loyal customer. The manager's accusation and public confrontation were unwarranted and unprofessional. This experience has left me extremely upset, and I am now hesitant to shop at this store again.

Hello, I'm Nasim Namdari. I've been attempting to access my account but have been out of the country (in Iran) since the beginning of September. Every time I try to log in, it says "access denied," even when using a VPN. I've also attempted to reset my password, but I never receive the email in my inbox. Could you please advise on how I can make online payments if I can't login? I will be returning on December 27th. Thank you.

Hello, my name is Heather Gallier. I visited TJ Maxx at [redacted] Campbell Blvd on 11/23/[redacted]. I was mistakenly charged $39.99 for a Hot Wheels toy that I did not purchase and left in the store. Despite contacting the store multiple times and speaking with two managers (the first one whose name I didn't catch and the second one named Thomas), I have not received any assistance. They seemed unhelpful and told me there was nothing they could do. I am seeking guidance on who I can escalate this issue to for resolution. I was in the store at 17:24:07, and I believe reviewing the security cameras will confirm that the toy was not taken by me.

I tried to make a purchase a month ago, but it was denied due to possible fraud. Despite multiple attempts to contact the fraud department, no one picked up after four calls. Now, bills are coming for charges on the same card I couldn't use. I'm frustrated by this experience and the lack of assistance. The unreachable fraud department and ongoing charges on my card forced me to cancel my account. As a loyal customer who pays my bills promptly, I feel disrespected and unappreciated. I need clarity on the situation with my account, and this situation has me contemplating my loyalty to the company I've shopped with for many years.

I want to share my recent experience returning online purchases to the store on [redacted] S. Canal St. in Chicago. I was assisted by Stephanie at the counter, and she explained that items needed to be in the original plastic packaging for returns. Although this differed from the written policy, Stephanie reluctantly agreed to process my return. However, her unfriendly demeanor and body language made the experience unpleasant. Stephanie even accused one item of being worn and refused the return. When I asked to speak to the manager, Anna Laura, they both implied they were doing me a favor by accepting the return. The overall attitude of the staff was disappointing, and I will not be returning to this store in the future. Thank you.

Dear TJ Max Corporation, I am Meredith Enoch from Abundant Life Church in Greensboro, NC. Our Outreach Ministry is sponsoring 63 children for Christmas this year, and we would greatly appreciate any assistance you could provide in the form of clothing, toys, or gift certificates. We aim to make their dreams come true during our annual Extravaganza. If you need any information to verify our organization, please let me know. You can reach me anytime at [redacted] or via email at [redacted] Thank you in advance for considering our request. Happy Holidays! Sincerely, Meredith Enoch

I usually shop at the T.J.Maxx at the Carl's Place location in LI, NY. Today, I encountered team members who seemed very unhappy about their jobs, especially a team member named David P. He was rude, unprofessional, and appeared extremely dissatisfied with his job. I raised the issue with a coordinator, who said she would address it. I generally don't complain about people, but this gentleman's unprofessional behavior was concerning.

I purchased a large Apple Currant DW Home candle for $30. It is a 47.2 oz candle with 3 wicks. Since buying it, I've encountered multiple issues. The candle has trouble staying lit, leaks water, and the wicks are problematic, with one not lighting at all. It produces crackling sounds while burning and the wax forms strange craters even when extinguished. I store it with the lid on when not in use and have taken proper care of it. I'm perplexed by these issues as I consider myself a candle enthusiast and have never experienced such problems before. I have managed to light it a few times, but it often extinguishes on its own. I can provide pictures if needed. I simply want a replacement for this faulty candle or a refund if a replacement is not possible. I appreciate your assistance in resolving this matter. Thank you. -Nikki

I recently went to the Forest Ave store in Staten Island, NY today. I had to wait at checkout for over an hour. The sign showed there were 8 cashiers available, but upon approaching, I found out only 4 were working, causing the long wait. I mentioned this to the manager, who explained that the cashier lights were broken and could not be turned off. She mentioned that some staff had called out that day. She was polite and apologized multiple times. There seems to be a lack of proper management at the store. I have been shopping at this store for years, but I will not return until after Christmas.

I made sure to place my order before the December 12 deadline as indicated on your website for Christmas delivery. However, I discovered that my order will not arrive until after Christmas when I checked the status. This is incredibly frustrating as I specifically ordered with the expectation of receiving it in time for the holiday. The website's information was misleading, and I even received emails confirming it would arrive on time. Please assist as this situation will greatly affect our Christmas plans. I have been attempting to contact TJ Maxx via email, but each time I try, it gives me a "forbidden request" message. The phone numbers provided indicate that there is no one available to help today. I would not have placed this order if I had known it would not arrive in time for Christmas.

I was assured that my unredeemed reward certificates worth $50 would be restored, but every representative I spoke to misled me by claiming I would receive the certificates through mail, in my app, online, and so on. No one seems to have the integrity to honor their commitment and give me my rightfully earned certificates. To make matters worse, they even deleted one that was never used! I am currently filing a complaint with BBB, joining many others who have faced similar issues with your company.