TJ Maxx Customer Service Issues

I placed an online order (#[redacted]) on July 29, [redacted], and promptly received one well-padded package with 4 items. However, I expected a second multi-stripe organic duvet set (Color: Multi Stripe, Size: Full/Queen) to be included to qualify for free shipping. Since I didn't create an account during checkout, I don't have a separate order confirmation. As of August 4, [redacted], 6:30 PM CDT, I can't set up an account on your website as planned. The items I received cost $80.22 with tax, but my final Amex charge was $[redacted].95, leaving $41.73 unexplained on the bill. Shipping & handling was indicated as zero, which constitutes 56% of the total charge. I typically enjoy shopping at TJ Maxx and wanted to continue despite the pandemic. I hope you can assist in adjusting the charges so I can order the missing duvet. Thank you, Wendy T Carlisle.

I have been shopping at your stores for many years and have always enjoyed the bargains. Recently, I visited the Homegoods store in Lynnwood, WA, and purchased salon shampoos using both cash and a check. To my surprise, my check was declined, even though I have never experienced this issue before due to my good credit. The salesclerk contacted Sycergy Check Co, who also declined the check. I requested verification of funds from my bank, but the store's policy didn't allow it. Reluctantly, I used my Visa, although I had just paid off all my cards. When I contacted Sycergy, their customer service was unhelpful and rude. I believe the company you partner with for check processing may need to be reevaluated, as this experience was frustrating. Your store's employees were polite, but there seems to be a disconnect in resolving customer issues promptly. I hope this matter can be looked into.

Hello, I would like to inquire about TJMaxx's policy regarding dogs in their stores. I recently visited the TJMaxx in Pinole, and was informed by an employee that my dog was pulling me into the store last time, so I was not allowed entry. This experience was disappointing as I have never encountered such an issue at other TJMaxx locations. In those stores, both customers and employees alike enjoy interacting with my small husky. While he may occasionally pull on the leash, he is well-behaved and does not disrupt others. If it is indeed TJMaxx's policy to restrict dogs that pull slightly, I understand. However, if this is not the case, it is disheartening to be turned away based on this reason by an employee.

Today, I visited the TJ Maxx in Bloomington, IL to return a couple of items without receipts. One of the items, a Belldini top, was not accepted for return despite me purchasing it at that store. The staff accused me of trying to defraud them as the item was labeled as a sweater when it was not. The manager even removed the TJ Maxx tag in front of me. I felt shocked, angry, and embarrassed by the false accusations. I am a loyal customer who appreciates TJ Maxx's return policy but was deeply disappointed by this incident. I plan to check my TJ Maxx card records to prove my purchase and expect a sincere apology for the unwarranted treatment. If not received, I may have to reconsider shopping at TJ Maxx in the future.

I tried to check my credit card balance through the app but encountered an issue. Once I set up the account, I declined TJ Maxx's request to track my location. Subsequently, I couldn't log into my account using the app. Customer service mentioned I need to register the credit card on the app for proper use. I am hesitant to pursue this further due to the location denial problem persisting. It is concerning that TJ Maxx wants access to my location, contacts, camera, and microphone. The constant tracking is frustrating, and I am disappointed that TJ Maxx is contributing to this trend. I simply want to shop without these intrusions. My experience has been negatively impacted.

I often visit the T.J.Maxx in Bristol, VA looking for Rae Dunn products before the store opens. Recently, I witnessed a concerning situation regarding the availability of Rae Dunn Christmas items. It was frustrating to observe the key holder hiding all the Christmas Rae Dunn products under a table in the men's clothing section, apparently for their friends or family. This behavior contradicts the store's policies and is unfair to loyal customers like me. Additionally, a previous encounter at the checkout revealed another instance where an employee mentioned keeping a Rae Dunn item for themselves instead of putting it out for sale. These incidents have left me disappointed and questioning the integrity of this store. Despite being a regular customer who spends a significant amount of money there, I am considering not returning due to these troubling experiences.

I am currently experiencing homelessness and urgently require my paycheck. My managers informed me that I should have received it today, but I have not yet. When I called the provided number, I was told it might take up to 2 weeks to arrive. Is there a faster method for me to obtain my paycheck? I am currently sleeping on the streets in Sandusky, Ohio, and the weather is extremely cold. My intention was to use the paycheck to pay for a hotel room.

During my visit to your store in Wausau, WI on Sunday, December 13th, I had a mix-up at the checkout. Unfortunately, a glass pepper mill I purchased broke in the bag. Despite my attempt to replace it, I was informed I had to buy a new one since the breakage was considered my fault. The situation was aggravated by the long lines and lack of proper assistance. While I appreciate the usual great service at your stores, I was left feeling disappointed by how this incident was handled. In my own retail experience, we would have simply replaced the damaged item without issue. I wanted to provide feedback on this instance as I felt the customer service did not meet the usual standard I have come to expect from your brand.

Hello, I wanted to share my recent experience at my local TJM store. I spent quite a bit of time shopping and filled my cart with items that had signs indicating an additional 75% off select items. However, when I reached the checkout, the cashier refused to apply the discount and was very rude to me. This situation left me feeling embarrassed and I left the store empty-handed. As I was leaving, I overheard the cashier making a disrespectful comment about me. This experience has made me hesitant to return to the store, despite being a loyal customer.

I would like to escalate this issue to the corporate office. After purchasing a pack of underwear advertised as a 3-pack, I discovered there was only 1 in the box. I believe the store was a victim of theft and I ended up paying for this mistake. Unfortunately, the distance to the store makes it costly for me to return the item. I am requesting compensation for the error, my wasted time, and the gas needed for the return. The manager at the store provided incorrect information when I contacted them about this issue. This experience has added to the challenges of this year and has impacted my Christmas celebrations. This incident occurred at the Farmington, NM store.

On January 28th, I purchased a blouse at 3:49 pm from the Kennesaw, GA store located on [redacted] Earnest Barrett Pkwy. Due to COVID restrictions, I couldn't try it on in-store, so I tried it at home on January 29th at 4:10 pm. Finding it didn't fit, I attempted to return it to the TJMaxx at East Cobb Marietta, GA on [redacted] Roswell Rd., which is closer to my home. The manager, in a hostile manner, refused the return, claiming the blouse was "NASTY" and appeared washed. Despite having the receipt and the tag intact, the manager declined the return. I felt unjustly accused and was told to return it to the original store. After much back and forth, I managed to return it to the Kennesaw store, but the experience left me disappointed in the customer service. I believe TJMaxx should address this situation and treat loyal customers with more respect. I tried to report the incident and encountered reluctance in providing the manager's name. As a long-time shopper at TJMaxx and Marshalls, I want my concerns addressed and the mistreatment rectified by TJMaxx Corporate.

I bought a blouse from TJMaxx on January 28th in Kennesaw, GA, which I decided to return the next day at the East Cobb Marietta store due to the fit. However, the manager there rudely refused the return, accusing me of wearing it and calling it "NASTY," insisting it had been washed. Despite having the receipt and tags intact, she was unhelpful and unprofessional in handling the situation, making me feel like I was trying to scam them. I ended up having to return the blouse to the original store where I purchased it. The manager's behavior was unacceptable, and even when I called to file a complaint, I faced more evasiveness from another manager. As a loyal customer, I expect TJMaxx Corporate to address this mistreatment promptly. - E. Hoitink

I am experiencing difficulty accessing my rewards points. I use both the T.J.Maxx and Home Goods apps and have a TJXrewards card. Despite attempting to retrieve my rewards through the Home Goods app and following the password reset prompts, I did not receive an email notification. I proceeded to call the phone number listed on myTJXrewards credit card for assistance but found no resolution. Upon engaging in a live chat, I was directed to the same unhelpful number I had called before. During a recent vacation, I used my rewards credit card diligently, anticipating a substantial accumulation of points. I previously received an email indicating the ability to access my points from TJ, Marshall’s, and Home Goods collectively, but this integration seems unavailable. As someone with limited computer proficiency, I value the convenience of consolidating my rewards. I kindly request assistance as I cherish shopping at these stores specifically for the rewards program. Your prompt support in resolving this matter would be greatly appreciated.

During my recent visit to Tj Maxx at Ward Parkway in Kansas City, I encountered an unpleasant experience with an employee named Paula S. She assisted us with returns, but her demeanor was quite rude. Despite the standard process of making returns without receipts, Paula S appeared visibly annoyed throughout the interaction. She made derogatory comments about the items being "old" and did not exhibit any friendliness. This behavior was off-putting and embarrassing, to the point where my companion, who was new to Tj Maxx, vowed never to return. The lack of professionalism and customer service displayed by Paula S left us feeling mortified and caused us to leave the store without completing our planned shopping trip.

I recently visited T.J. Maxx in San Clemente, CA, and as a frequent shopper there, I was shocked by the behavior of the manager who identified herself as Ruth S. or R. She handled a situation very poorly involving my service dog. Another customer grabbed my arm and refused to let go, insisting on seeing my dog's ID. Despite my protests, no one intervened except for the manager, who simply asked me to leave the store. The whole ordeal was unjust and frightening. I have a photo of the woman who harassed me and even threatened to call the police. I am deeply upset by how I was treated and plan to pursue this issue further, including requesting the store's security camera footage. You can reach me at [redacted]. My name is Carolina Zuñiga, and I am still shaken from the incident.

During my visit to the TJ Maxx on Stacy Road in Allen, Texas, I had a disappointing experience that left me feeling disrespected and disregarded. I intended to use a gift card I received through credit card points to purchase a gift for a baby shower. As I shopped and eventually made my way to the jewelry counter, I found myself being overlooked as another customer, a Caucasian woman, was prioritized despite me being there first. This interaction not only delayed my checkout but also made me feel unimportant and discriminated against. Despite expressing my frustration, the situation was not handled appropriately, and I felt compelled to escalate my concerns to the manager, Toni, who empathetically assisted me. This experience shed light on the unfortunate reality of facing discrimination and unequal treatment based on race, highlighting the need for awareness and respect in today's society.

In the last 60 days, I made a purchase at your home goods store in Simsbury, CT. I believe I used a TJ Maxx credit card for buying an under-the-rug protector priced at $29.99 plus CT tax. Unfortunately, I misplaced the credit card and now I want to prevent any unauthorized use of the card in the future. However, I don't have the card number or contact information for the credit company to report the loss. I rarely use this credit card for purchases. My name is Janet K., and I live at 26 Linbrook Road, West Hartford, CT. You can reach me at [redacted] or via email at [redacted] Thank you.

I visited TJ Maxx in Oneonta today with a $10 gift certificate. I selected a few items to purchase using the gift certificate. However, the cashier informed me that my $10 gift certificate was only worth 3 cents. Despite questioning it, both the cashier and the manager confirmed the same. Upon calling the TJ Maxx customer service number on my card later, I was informed that there was $9.97 remaining on my card. The discrepancy left me feeling frustrated and disheartened. After making a payment today and planning to make one more, I have decided to cancel my card and discontinue shopping at the store. The whole experience was unpleasant, and the lack of clarity regarding the gift certificate value was embarrassing. I had to travel 35 miles to face this situation, and the way I was treated by the staff has left me very upset. - Vina B.

Dear TJ Max Customer Service, I encountered a problem while attempting to reach out to you through the website form. Each time I attempted to submit my inquiry, I received a "Forbidden Request" error message. The essence of my message is regarding two recent orders I placed. Firstly, concerning Order #:[redacted] for the PERRICONE MD No Makeup Foundation Serum in the Ivory shade, unfortunately, the dropper arrived broken — it was made of glass, resulting in shards scattered on my floor when I unpacked the item. Secondly, for Order #:[redacted], the SPA BATH products (2pk Multi Border Bath Mats in Indigo and 2pk Single Sided Cotton Bath Rugs from MADISON INDUSTRIES in Grey) lack a rubber backing, posing a safety hazard in wet bathroom conditions. This is disappointing given my recent move to a new home and the placement of these items. I anticipate the arrival of my next delivery tomorrow and hope for a positive experience. Best regards, Coleen Carey

During a recent visit to your Queen Creek Marketplace store in Arizona, my wife and I encountered an unpleasant situation. The cashier was overly pushy, particularly towards me, even after I declined a TJ Maxx credit card. She questioned my purchasing habits and even expressed disbelief when I stated I don't shop frequently. Upon leaving, she persisted with my wife about the credit card, criticizing us for checking out separately. Her comments made us feel uneasy and were completely unnecessary. We left the store feeling uncomfortable and frustrated by the aggressive behavior. We felt compelled to share our experience.