Someone took my money with the card number ending *****. Is $*** dollars from my son’s...

GetHuman1333195's customer service issue with TD Bank from October 2018

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The issue in GetHuman1333195's own words
Someone took my money with the card number ending *****. Is $*** dollars from my son’s cash app account on ******* he doesn’t have a bank account with you all I have to the customer service about this at cash app. The person I spoke to in there customer service department name is. Alexandra And she stated it was put on a debit credit debit that is from your bank***** please help me with this matter
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TD Bank

Customer service issue
Reported by GetHuman1333195
Oct 12th, 2018 - 2 mons ago
I have an issue with TD Bank too
Not resolved
Seen by 6 customers so far
Similar issue to 601 others
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Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday