I got banned on clash of clans permanently because I tried to recover my old base which...

GetHuman-ttjackso's customer service issue with Supercell from October 2018

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The issue in GetHuman-ttjackso's own words
I got banned on clash of clans permanently because I tried to recover my old base which was upgrading to a town hall * and I tried to remember everything I can and then supercell are telling me that I tried to recover a different persons account even thought it was mine and my phone got destroyed because I jumped into the pool with it and I made a new Game Center with a account so please just try and get my old base back please.
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Customer service issue
Reported by GetHuman-ttjackso
Oct 16th, 2018 - 2 mons ago
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Oct 16th 7:08pm