How do I recover my Supercell account?

In a nutshell: Having a Supercell ID allows you to secure your game accounts and play on multiple devices effortlessly. To create a Supercell ID, you simply need an email address for the

Christian Allen is the editor / author responsible for this content.
Apr 12, 2024

Introduction

Having a Supercell ID lets you safeguard your game accounts and easily play on all your mobile devices. You don't need a password to get a Supercell ID, just an email address for the verification code needed to log in. If you created an account with Supercell but can no longer access it, read this guide for the detailed steps on how to successfully recover your account.

Find Your Email

Most Supercell ID users tick the box "Remember me on this device" to easily switch between games and to avoid entering verification codes each time they switch to another game. If you weren't automatically logged in to your account and you forgot the email address associated with your Supercell, check your email accounts for any messages containing Supercell ID. Once you have the email address, go to your in-game's Settings.

How do I recover my Supercell account? (Step 1)

Tap Disconnected

How do I recover my Supercell account? (Step 2)

Enter the Email Address

Type in your email address so you can receive a verification code when you log in to your game.

If you can't find the email address connected to Supercell and still having issues logging in, use the next step.

Open Your Game

Prepare a valid email address before contacting Supercell. You will use this email to connect to your account. Follow the next steps below to recover your account.

Go to Settings

Tap Help and Support

Tap Contact Us

How do I recover my Supercell account? (Step 7)

After clicking Contact Us, select Account Recovery and Supercell ID then tap Recover Your Account. You'll be asked a series of questions to confirm you are indeed the account holder. After confirmation, you'll be able to recover your account and get back to your game. Supercell will be sending a verification code to connect to your account so make sure you have access to your email.

Conclusion

You can protect your account by never sharing it with anyone. A person who once had access to your game can impersonate you to regain access to your account. If you suspect someone else may have been using your account, don't hesitate to get in touch with Supercell's Customer Support. Also, never share your login codes not even to Support. It's recommended to enable Two-factor authentication (2FA) to your email account to add a layer of security. For other questions or issues, please contact Support today.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How do I recover my Supercell account?

Why does GetHuman Write How-to Guides for Supercell Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Supercell in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I recover my Supercell account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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