How do I report bugs or in-game problems to Supercell?

Bugs and in-game problems can come up in Supercell. Here's how you report those Clash of Clans problems to the company.

Christian Allen is the editor / author responsible for this content.
Aug 19, 2019

Supercell is one of the leading mobile game development companies in the world. The company is based in Helsinki, Finland, with offices in Tokyo, San Francisco, Shanghai, and Seoul. Since the launch of the company in 2010, it has brought at least five mobile games to the global market, including Clash of Clans, Brawl Stars, and Clash Royale.

Clash of Clans is perhaps their biggest success. If you are a fan of Clash of Clans, you know how addictive the game can be. However, players usually have one major concern about this game. Reaching Supercell for assistance when you experience a bug or in-game problem can be quite challenging.

Your phone call can go unanswered, and it can take up to a week to receive an email reply from Supercell. To make matters worse, some players don't know how they can reach Supercell to report bugs or in-game problems. In this post, we teach you how to report bugs or in-game problems to Supercell. Read on to find out.

Common Bugs

Before we look at how you can report a bug or in-game problem to Supercell, it is good to understand some of the common bugs that you may encounter. Here are the top three bugs common to Clash of Clans and other mobile games developed by Supercell:

  1. The game can't connect: Sometimes, when you open your mobile app, the game stays frozen to the loading, and a pop-up window appears with the "connection error" message. If you experience such a thing, you need to keep in mind that the servers could be full and unable to accept any more connections. Try again in one or two minutes, and if the message keeps popping up, try again later.
  2. Your village isn't saved: Quite often, when you upgrade your troops, heroes, buildings, spells, and then come back to play, some items may not have upgraded as you expected. This is mostly a server problem, and there isn't a solution for that. The best thing to do is to try and upgrade each item slowly and see if it works.

Reporting Bugs and In-Game Problems to Supercell

If you discover a bug or in-game problem and you can access the app and open the game, it is recommended that you use the in-game feature to send a message to the support team. To access the in-game contact feature follow these simple steps:

  1. Go to the settings menu by clicking on the COG wheel icon at the bottom menu of the game
  2. Click or tap on help and support then proceed to choose why you need to contact support
  3. A popup window appears where you need to type your message to the support team. Explain the bug or in-game problem that you have encountered in this text box. Attach screenshots if possible and then hit send.
  4. Be patient and wait for the support team to reply. Keep in mind that some of the early responses you receive from Supercell may be auto-replies.

If you contact the support team in-game, make sure that you don't edit the subject-line since it contains your unique player ID. If you can't access the game on your mobile phone, consider emailing the support team directly and provide them with all the information that they need to know to help you.

This can be your Facebook profile link, game center name, or your player ID. Alternatively, you can contact Supercell on social media platforms. Keep in mind that it may take up to 48 hours to receive a reply from Supercell.

Sometimes, the developer team may fix the reported bug or in-game problem without notifying you. Therefore, don't be bothered if your game is restored without getting a reply from Supercell.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How do I report bugs or in-game problems to Supercell?

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