So last night on ******* I decided to spent $**.** on my Clash Royal account. I got my...

GetHuman-josh_a's customer service issue with Supercell from August 2018

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The issue in GetHuman-josh_a's own words
So last night on ******* I decided to spent $**.** on my Clash Royal account. I got my **,*** gems immediately after the purchase.**I noticed I wasn't logged in on my Google play sign in, so I signed in. It loaded my old account which was a much higher rank which is fine except that all my gems that I just purchased didn't transfer over. So now I am out $**.** for gems that got taken away, can I get them back?...maybe send them to my current old account?...please help me.
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Supercell

Customer service issue
Reported by GetHuman-josh_a
Aug 24th, 2018 - 4 mons ago
I have an issue with Supercell too
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Seen by 8 customers so far
Similar issue to 1584 others
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Timeline
GetHuman-josh_a started working on this issue
Aug 24th 1:46pm
GetHuman-josh_a indicated the issue is not fixed yet.
Aug 24th 5:26pm
GetHuman-josh_a indicated the issue is not fixed yet.
Aug 24th 5:26pm
GetHuman-josh_a indicated the issue is not fixed yet.
Aug 25th 6:25pm
GetHuman-josh_a indicated the issue is not fixed yet.
Aug 27th 6:28pm