Picking by section appears to be broken on Chrome browser and the mobile app. For exam...

GetHuman1332778's customer service issue with StubHub from October 2018

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Help with my StubHub issue
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Name on account, Email on account, Phone number on account, Order number, and Last 4 digits of card used
The issue in GetHuman1332778's own words
See if customers could see my tickets ... Picking by section appears to be broken on Chrome browser and the mobile app. For example, try accessing the Bears vs. New England Patriots game. Click on any of the sections in chrome or on the Apple mobile app. One no longer sees tickets for that section. This is very important functionality to buy*sell tickets in good sections. Please repair this software defect or you will lose revenue by customers no longer seeing tickets in premium sections.
The application would not respond to my section clicks
Restoring the behavior of seeing tickets within a specific section rather than just listing tickets across the entire stadium by some criterion.
I have been a customer almost ** years and generate close to a thousand dollars of revenue to StubHub each year.
I tried the mobile application and it seems to have the same weakness as the chrome browser version.
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Web browser and mobile app
Customer service issue
Reported by GetHuman1332778
Oct 12th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 1465 others
0 customers following this


GetHuman1332778 started working on this issue
Oct 12th, 2018 3:49pm
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Oct 12th, 2018 3:50pm

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