On transaction number hb** our customer left feedback that indicated that she thinks we...

GetHuman1696695's customer service issue with Square from December 2018

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The issue in GetHuman1696695's own words
On transaction number hb** our customer left feedback that indicated that she thinks we scammed her, somehow, for about $***.*The accusation is untrue. Marwa Alijazi gave a $*.** donation for a book as the receipt accurately shows, as to all details. Since she is refusing any response from us to her very negative feedback, we need your help to set things straight, asap. She in essence thinks we perpetrated a crime in dealing with her. I look forward to your response. It is urgent. I think you need to clearly point out to her that there is no way for us to get her card *, because of the square encryption. Again, I look forward to your response, asap. I'm also in line to talk with your Customer Service (a ** minute wait, presently)
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Square

Customer service issue
Reported by GetHuman1696695
Dec 5th, 2018 - a mon ago
I have an issue with Square too
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Seen by 2 customers so far
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Timeline
GetHuman1696695 started working on this issue
Dec 5th, 2018 6:39pm