Square Customer Service Issues

I received a refund from a business where my husband purchased a $[redacted] gift certificate that I couldn't use. Instead of refunding our credit card as stated, the business issued a check. The check was noted "refund less Square refund processing fee." I'm unsure if Square charges $50 for refunds, as my experience in issuing refunds using Square for a dog rescue organization did not incur any fees. It seems unusual for a business to pass on this fee directly to customers. Most information suggests that Square refunds the credit card charge and the merchant's fee, so the check with a fee deduction is puzzling, especially when they had our credit card details. If this is indeed their policy, it would be helpful for it to be clearly communicated.

I sent $25 to Whitney Woodson on September 28th, but she couldn't receive it because she has a new phone number and had to create a new account. We've tried everything to send her the money or get it refunded as instructed by the app. However, she can't receive the code on her old phone number linked to the account. I'd like a refund back to my account at this point. Can someone help me with this issue? We're using the Cash App, and I have emails and messages forwarded by her to prove she didn't get the money.

I recently received an email that included a receipt for a coffee purchase at Philz Coffee in the East Bay, but I reside on the peninsula and did not make this purchase. I am still awaiting a response to my inquiry from last week. I am perplexed about the deduction of $1.00 from my checking account without a corresponding deposit of nearly $[redacted]. Additionally, receiving an email stating uncertainty about where to deposit the funds has added to my frustration. My credit card machine malfunctioned, and I resorted to using your services temporarily. However, following the poor customer service experience and the lengthy wait times on the phone, I am hesitant to recommend your services to others. Thank you, Chris D.

I have used the app for over two years with my roommates for rent payments. Lately, the only option available is to transfer funds to a cash card instead of directly to my bank, like it has done for the past 2 years. I do not prefer this new option. I have tried reinstalling the app, inputting my bank and card information again, as well as following all the provided codes and prompts, but unfortunately, nothing has rectified the issue. When attempting to obtain a customer code, I am consistently prompted for a cash pin, which was not required previously. It has become challenging to access customer support. If the problem is not resolved, I will delete the app and inform others about the lack of customer support. Similarly, if I receive a generic response, I will take the same action.

On 10/13/[redacted], I noticed an error in the amount Square charged on a transaction. The correct amount should have been $73.77, but they listed $[redacted].11. I ensure the customer sees the amount before finalizing the transaction. I plan to refund the excess but hope to avoid any fees from Square. The two correct transactions were $68.44 and $73.71. I seek clarification on how this error occurred and request adjustment. My customer number, 8[redacted]-[redacted], does not work when I try to use it. I am Harold Lambert, reachable at [redacted] I hope to resolve these issues through a conversation with a representative.

On 10-12-18, between 9 pm and 10:30 pm, I processed a customer's card payment. The correct amount should have been $31.50, but due to an error, it was processed for over $3,[redacted]. Upon realizing the mistake, I cancelled the transaction before the customer signed or confirmed. However, the customer accused me of charging her and even involved the police, who provided her with a case number. I am unsure if the charge went through or if the transaction was successfully cancelled. I urgently need clarification from the support team on this matter. How can I contact customer service for assistance? Your prompt response is greatly appreciated.

I attempted to update my dashboard but encountered two issues. Firstly, regarding registration, my service company in Arizona does not require registration. Secondly, we do not use invoices; we provide receipts for advance payment of services. Unfortunately, your company has not processed the funds, causing a delay. I am disappointed by the lack of prompt customer service and am on the verge of losing a significant customer after five years of business worth $[redacted] due to this issue. Please reach out to me urgently to address this situation. Thank you. Steven J., Owner of Animal Services LLC animalservicesaz@ gmail.com [redacted] personal cell [redacted]

I encountered an issue when I switched my reader and lost all my previous data on the dashboard. While I have sales summaries from Square dating back to 3/10/18, my current dashboard records only start from 10/09/18. Despite using the same app and having the same bank account, I need access to the older data for reimbursement from our non-profit bank account. The funds are from selling T-shirts and books for a bicentennial celebration of Frederick Douglass. Although we are not a non-profit ourselves, the "Friends of the Lynn Museum" allowed us to use their account. Without the older data, the president of the "Friends" is unwilling to assist us. I urgently need to retrieve this information to resolve the situation.

I lost access to my initial reader, and upon starting to use the new one, I noticed that all my previous data is missing from my dashboard. Although I have email sales summaries from Square starting from 3/10/18, my dashboard only shows data from 10/09/18 onwards. I have consistently used the same app on my device since March, with the same bank account details. To obtain reimbursement from our non-profit bank account, I must provide detailed information. Missing the older data is hindering this process. The funds in question are proceeds from selling T-shirts and books for the bicentennial celebration of Frederick Douglass, organized by a group of individuals. While we are not a non-profit ourselves, the non-profit organization "Friends of the Lynn Museum" kindly allowed us to use their bank account for the event funding. Unfortunately, without the past data, the president of "The Friends" is hesitant to assist with the reimbursement. Restoring the missing data is crucial to resolve this issue promptly. Your assistance is greatly appreciated.

I am a regular at Fiiz in Kaysville, Utah. My loyalty card initially had the wrong phone number, causing it to not accumulate points. The issue was corrected on Tuesday, but today I noticed my account was deleted, and only today's purchase is showing. The staff mentioned they couldn't assist me in retrieving my lost points, despite having a text message for reference with the points that were missing. Original message received: I frequent the Fiiz in Kaysville Utah, my debut card had the wrong phone number attached to it so wasn’t accumulating the points. It was fixed on Tuesday (with 75 points) but today it said that account was deleted and has added only today’s purchase (3) to my account. Then employees here say they cannot help me get my points back, I have a text message with the points that I need added back You just got your first 75 Punches from FiiZ Drinks Kaysville! View for program details: redacted Then today You just got your first 3 Punches from FiiZ Drinks Kaysville! View for program details: redacted Can you help me please

I recently started using Square and tonight two transactions went through, causing my account to suspend my upcoming first deposit, which I have been waiting for, for almost a week. No one has been very helpful, and a manager who was supposed to contact me on Friday never did. It says there is an international call center available 24 hours, yet I can't seem to get help. I want my money deposited as it was supposed to be tomorrow. I have already contacted and spoken with my attorney, and regardless of the reason, I was told I would have it already. This is my money, and it cannot be held like it has been. I would like a number for your 24-hour call center.

I had the worst experience with TNT Crab and Seafood! They were not prepared at all, making us wait for over two hours in the cold only to be told that only the blue crab was ready. Promises of blue crab samples were not fulfilled. Eventually, I had to request our food to go due to my fibromyalgia and the continued delay. This whole situation was incredibly unprofessional, disorganized, and a complete waste of time. I am extremely disappointed and would like a refund. Furthermore, it seems they are selectively deleting negative reviews to mislead others. Despite not receiving a confirmation email for my $50 payment, I have evidence of contact with the owner confirming my purchase.

I was misled into opening a Square account. Money was deposited into the account that was never transferred to my bank. Once I discovered this, I paused the process to allow the person who deposited the money to retrieve it, leading to delays in verification. Now, there is over $40 showing negative in my linked savings account, which is confusing. It would be appreciated if the charges related to the money that didn't reach my bank could be reconsidered. I request that my bank account balance be zeroed out and any discrepancies be rectified, as this situation was not caused by me.

On September 19, [redacted], at approximately 5:50 pm, I provided a ride to a customer with a fare of $23.85. When asked for payment, the customer chose to pay by credit card. After setting up the transaction, I handed over the device for them to complete their information, including the option to leave a tip and sign to receive the receipt via email. The customer then finalized the transaction by pressing complete on the device. It's important to clarify that I did not overcharge the customer. Any discrepancy related to the tip amount was solely the customer's error. I kindly request the customer to rectify the situation with their bank by acknowledging their mistake rather than claiming they were overcharged. Square company, if the customer acknowledges their error, please adjust and process the appropriate balance to their bank. Thank you.

I submitted a dispute to Square Cash App regarding unauthorized charges and missing refunds 13 days ago. After emailing the required details to the representative named Aerial, I tried to follow up on my dispute status multiple times with Cash Support, with no response to any of my emails for about 8 business days. Today, on November 15, [redacted], I was informed that my claim was not processed because apparently my card was present during the transactions, which is not true as it was an online transaction. No provisional credit was provided, and the communication from the representatives, including Teagan, has been unhelpful. The amount owed is over $2,[redacted], and the merchants involved deny receiving any dispute related to my name or card number. I have taken further steps by filing complaints with the FDIC and Consumer Financial Protection Bureau regarding the violations of FDIC Regulation E by the company.

I created an account but it's asking me to enter a code to finish setting up. I got the code [redacted] via text but I'm unsure where to input it. Contacting customer service didn't help as they require a code too. After entering the code, it didn't seem to go through, and the phone system kept referring me to sqareap.com/code. I tried signing in there but couldn't find a way to get a new code. I want to ensure my account is fully set up. Additionally, I'd like to know how to reach customer support. Kindly send a new code to [redacted] or provide detailed instructions on obtaining it. Lastly, I had Square Appointments where I could hide client names, but now I can't find that setting. I need to schedule appointments with hidden client names. I'm eager to learn how this feature functions, including if I should assign code names to clients. Thank you for your assistance with these queries.

I require assistance from Square Account Services regarding a recent email I received on November 16th, regarding a business card I used to purchase inventory. The card has my name for tracking purposes, which raised concerns for your team as it may seem like a personal card. I have used this card for previous purchases without issue, including on the last statement. I assure you that I did not intend to violate any terms and would like to proceed with the transaction if possible. If not, I would appreciate guidance on correctly crediting the card. Thank you in advance for your prompt assistance. Best regards, Lyle H. Simple Sign Service Inc. [redacted] [redacted]

I am trying to find contact details for a company using your credit card processing system. Two charges from October 31st for products that were supposed to be delivered by November 8th or 9th have not arrived at the specified locations. I have already contacted my credit card company, and they could not obtain the necessary number during previous attempts. I am ready to dispute the charges if the company's phone number isn't provided promptly. The company, Westford Sales and Marketing in Ammon, Idaho, has not sent tracking information as promised. Please reach out to me with the required details. My name is Laureen Miller, and you can contact me at [redacted]. Thank you.

I am feeling quite frustrated. I am a Square provider through my small business, Treda's Originals. I have been trying to figure out how to obtain a customer code to address some concerns about the percentage deducted from my account deposits. The deduction seems higher than the 2.75% I expected, possibly around 10% off of my sales. I have spent hours online following instructions to obtain a customer code to speak with a representative, but have had no success. I would greatly appreciate immediate assistance on this matter without receiving generic email instructions. Please, I am looking to connect with a human representative to clarify these issues. Thank you.

On June 26, [redacted], I paid a $99 invoice to Erin Annette Photography for the advertised 24-hour sale on a Photo Session. We communicated through Facebook about planning the theme of the shoot, and she was supposed to contact me shortly to schedule it. I reached out a few times, but there were delays in setting a date. Despite my attempts via Facebook messenger, email, and text, she has not responded. I intended to contact her today, but her Facebook profile is now missing. The last interaction we had was on October 25th when she was still active on Facebook. I am requesting an immediate refund of the $99.