Square Customer Service Issues

I require assistance with a payment dispute regarding a mover that utilized Square for processing. After a 30-minute call with my bank, they identified Square as the third-party merchant and advised me to contact you directly. Kindly reach out to me at your earliest convenience to assist with processing my claim or provide guidance on the next steps. I am grateful for your attention to this matter. Thank you and have a wonderful day.

Hello, I am reaching out for assistance regarding a purchase I made from Alexis McGinnis, who operates under the store name Wildflower Boutique. I bought Bridal packages for my bridesmaids through the Facebook page "Brides on a Budget Michigan" using the Square app, with an invoice totaling $[redacted] on September 9th. Despite numerous attempts to contact Alexis via Facebook messenger for an update on my order, she has not responded to my inquiries. Initially, it seemed she had either deleted her account or the messenger app, making it impossible to reach her. However, when recently checking, I found she had reappeared on Facebook. This situation has left me feeling unsettled, and I suspect that I may have fallen victim to a scam. Any assistance in reaching out to Alexis or obtaining a refund would be greatly appreciated. Thank you for your attention to this matter.

During our trip to Montreal, my spouse and I encountered an issue with a taxi driver at the airport. Despite stating he only accepted credit cards, none of our cards worked with his reader, prompting us to pay in cash, which upset him. Upon our return, unauthorized charges from brendarebeccasquare@glavalcd appeared on our statements for each card used in this situation, totaling approximately $[redacted]-$[redacted]. We have taken the necessary steps by canceling the affected cards and informing our credit card providers of the fraudulent activity. I am requesting Square's assistance in locating and shutting down the account associated with these transactions, as well as pursuing legal action against the individuals responsible for this fraudulent behavior.

I made a transaction on Monday, November 26th for $[redacted].87, and it hasn't reflected in my account yet. I've been a customer for over three years. Currently traveling, I do not have my checkbook to provide the routing number. My business checking account is with Chase Bank in Sugarland, TX, with the account number [redacted]52. I usually receive deposits without any issues, but this time seems different. I am contacting you through my phone as I am not proficient with computers. My contact email addresses are [redacted] and [redacted] Square company has all my information. I have been trying to reach customer service but can only connect with a computer response. Kindly assist me in resolving this deposit issue. Please contact me via phone or email. Thank you. Best regards, Nadir Virani.

I ordered a part from DFW from a person claiming to be Kenneth Rose. Despite attempting to contact him by phone and text, he has been unresponsive since November 14th, only answering once and not following through on promises to get back to me. He seems to have taken my money without providing the part. Please reach out to me at MissyJohnson1971@ yahoo.com or call [redacted]. Your help in this situation is much appreciated as we want to prevent others from being taken advantage of. Thank you, Melissa Johnson.

I am experiencing a security breach problem with my Square account. It seems my password has been changed, and I am unable to reset it because the password reset link is not being sent to my Gmail. I tried multiple times, but I keep getting an error message stating that I have reset my password too many times. I have not received the link in my recovery email either. I am extremely concerned about this situation and the lack of real customer support options. It appears to be a serious security breach, and I urgently need access to my account to conduct business. If this issue is not resolved promptly, I will have to escalate it further.

I have attempted to reset my password multiple times, but the reset link is not coming through to either my primary or recovery email. After trying a third time, I received a message stating I have reset my password too many times. I believe there might be a security breach as I am unable to access my account and fear money may have been stolen. The password reset emails might be going to an unknown address, possibly altered by a hacker. It seems like others are experiencing similar issues. I urge the company to rectify this situation promptly to avoid further complaints to authorities. I have been dealing with this issue for over a month and have dedicated significant time this week without success. It's crucial to address this security breach to safeguard customers' sensitive information.

Good afternoon, I am reaching out regarding my old Cash App account, which I am unable to access due to a shattered phone screen. My brother recently sent $40 to this old Cash App account linked to the phone number [redacted]. Unfortunately, I cannot retrieve the code needed from my phone because of the crack, hindering me from transferring the account to my new phone. I have all the necessary account details and would like the funds to be transferred to the account associated with this email address. I have been unsuccessful in getting the code because of my damaged screen. I can confirm my card number linked to the account and provide any verification required. Please advise on how I can retrieve the $40, as it has been inaccessible for some time, and I have had difficulties reaching customer service. Please respond promptly. Thank you.

Dear Team, I am writing to address an issue with the app. It has been charging me USD 60 per month for three months although I haven't used it due to payment processing limitations in my country. Attempts to cancel the subscription on both the app and website have been unsuccessful. The website indicates I have nothing to manage, and I can't contact support as the location selection isn't available. I urgently require assistance to unsubscribe and request a refund for the unused services. The inability to resolve this matter has been frustrating, and the app's functionality does not align with the information provided on the website. My customer Login ID is [redacted]

I had a confusing experience with Square's verification process for my bank account. Initially, there was no clear indication of the 5-7 day wait time required. I only found out about it after a customer made a payment. Upon calling Square, I learned about the test deposit and withdrawal process for verification. Despite my bank confirming the transactions, Square informed me that this was just the first step of verification and it was not yet complete. There was inconsistency in the information provided by the customer service representatives, with one acknowledging the transactions while the manager claimed they couldn't see it. It's frustrating as we rely on these funds for purchasing expo sets once payments are received. I hope Square can quickly resolve this issue and verify the deposit without further delays.

Regarding transaction number HB81, our customer has left feedback implying that she was scammed for approximately $[redacted]. We would like to clarify that this accusation is false. The receipt clearly indicates that Marwa Alijazi made a $5.00 donation for a book, as per the details provided. Despite her rejecting communication from us regarding her negative feedback, we are seeking assistance to address this issue promptly. She appears to believe that we have engaged in criminal activity against her, which is incorrect. Urgent attention is required to rectify this misunderstanding. It is crucial to explain to her that we are unable to access her card number due to our secure encryption methods. We are eagerly awaiting your prompt response. Additionally, I am currently waiting in a 70-minute queue to speak with your Customer Service team.

I am experiencing difficulties logging into my account. Despite trying to obtain a device code or resetting it, I cannot locate the option in my dashboard settings. I have attempted to reach out to support via live chat, which instructed me to follow steps that do not appear on my dashboard. Subsequently, my efforts to contact customer service over the phone have been unfruitful as it requires a customer code, which I cannot obtain due to the inability to select my location on the website. The lack of available support, recurrent bugs, and device issues are leaving me very dissatisfied with the company. Assistance is needed urgently.

In January of this year, when I opened my Square account, I conducted a trial transaction using my wife's credit card, charging $[redacted]. I received an email from Square stating the transaction was disqualified and needed to be canceled, which I believed was taken care of. Eight months later, after accruing over $2,[redacted] in fees and services through my Square account, I noticed no funds were ever deposited. Upon contacting Square, I was informed the issue stemmed from the initial transaction, which could not be refunded or canceled due to it being over 3 months old. Despite reaching out via email, I am unable to resolve this over the phone as I only receive repetitive messages about the disqualification of transactions without any real assistance or clarification. I am at a loss for what to do next, as the situation remains unresolved.

I have been a victim of a scam involving Singh Inc. The associated phone number is [redacted]. I was charged $[redacted] for a PS4 Pro, accessories, and shipping, but the order was never shipped. The expected delivery date was Monday, Dec 24th, by 8 pm, but the package never arrived. When trying to reach out to the seller, I discovered I was blocked. Despite being given a FedEx tracking number ([redacted]90), upon checking with FedEx, they confirmed that they never received the package for shipping. This person is a scam artist who has not fulfilled their end of the transaction. I am seeking a refund for this fraudulent activity.

Hello, my name is Margaret Isserlis. I returned two credit card chip mobile machines but have not received credit for them yet. I have the receipt to prove that they were received by your end. One of the machines was faulty, and I received two instead of one. I shipped them back to [redacted] Market St Ste [redacted], San Francisco, CA 94[redacted]. I have a tracking number: 1ZX[redacted][redacted], showing they were received at the store UPS #[redacted] in Palm Harbor, FL. I made the purchase using my Citibank. Citibank mentioned they could dispute the charges if this is not resolved. It has been over a month, and I kindly request assistance with this matter. Thank you. Another email it might be under is [redacted] Thank you.

I received $[redacted] from a contact, which expired without affecting my balance. Later, I sent $13 to another contact and it was deducted from my balance. Subsequently, that contact sent $13 back, restoring my balance to $[redacted]. However, I was unable to cash out the $13 individually. Following support instructions, I refunded the first contact, which brought my balance to $0, leaving me without the initial $13 in my balance. I am simply seeking the refund of $13 to restore my balance.

In October [redacted], a cash app transaction was made where my son sent me money. However, I didn't receive it, so I contacted customer service, but no one could explain the issue. After asking questions and requesting my son's banking information, hundreds of dollars were debited from his account without permission, totaling $[redacted]. He reported this as fraud to his bank, receiving a temporary credit. The bank closed the case based on documents submitted by Cash App, claiming the money was paid out, revoking the credit. We are confused about who received the $[redacted] and why the transfer happened without consent. Despite reaching out to Cash App for clarification multiple times, their customer service was unhelpful, often hanging up on us. This experience led to both of us closing our accounts, feeling disappointed and shocked by the treatment received from a service we once trusted and even recommended to others.

I have reported an issue with merchant Larry Green, also known as Design Love Art and Wired Up Christian Style, using my company's contact details. Larry Green is located in Douglasville, Georgia, and is using our company name and phone number on their Square account. Sarah Dobbs from Square sales assured me that their compliance department would address this. This issue results in identity theft as customers contact us instead of Larry Green. A customer named Luis Tejada reached out to us regarding a unrecognized charge from Larry Green. Larry Green can be reached at [redacted] or [redacted] and through [redacted] I request that they remove our name and [redacted] number from their Square account. Gloria Witek, Sun Fashion Designs, Inc. at [redacted].

I am a 60-year-old woman, and I had a frustrating experience this morning with a customer service representative. He was disrespectful and appeared to be unfamiliar with his job. He wrongly claimed there was an issue with my bank account preventing money from going in. Despite my explanation about upcoming transactions, he insisted on providing me with unnecessary tracking numbers and codes. His lack of understanding became evident when he failed to realize that the delay was due to a bank holiday. Instead of a simple explanation, he spun me various stories causing unnecessary distress. When I demanded to speak to his supervisor, he deactivated my access. This treatment was unacceptable, especially towards an elderly individual. He should have apologized for the confusion instead of aggravating the situation. I hope this matter is addressed promptly as it is unfair to mistreat older customers in this way.

Since August [redacted], I have been paying $[redacted].00 to Malibu Village LLC via Square to a person that the manager of the trailer park, Tracy Stanton, says will stay anonymous. She mentioned I would not be meeting individuals in the park, and the only communication would be through her. The mobile home park was sold to a new owner in 08/[redacted]. I am a disabled individual and have been living in this park for 20 years. When the new landlord took over, we were told to do maintenance on lawns, but there was no maintenance from the trailer park even to renters. In February [redacted], I asked Menza Tracy Stanton for the title to the mobile home I have resided in. She provided me with a title in a name other than Malibu Village Home Park. When I took it to the DMV, I was told it was an illegal sale. The owners of these trailers are deceased, and nothing can be done concerning the matter unless the people who endorsed the bill of sale title had the same signature. My name is Yolanda G., and my telephone number is [redacted]. I am writing to notify you of a dispute with Malibu Village LLC regarding the money Mrs. Stanton has taken from me over the years. I would like my money returned to my debit card promptly as this unauthorized transaction is unacceptable. I am requesting a refund of $4,[redacted].00. After a confrontation with my husband, Michael G., and finding out that my trailer was burnt down, I realized it’s not in my name and is not entitled to Malibu Village. I am unable to get insurance. Please contact me at your earliest convenience at [redacted].