Square Customer Service Issues

I encountered an issue with my cash app account when trying to add my debit card from Chase Liquid. Despite being guided to enter my routing and account numbers instead, a payment from a friend is delayed until Tuesday. Attempting to access the funds instantly logged me out, and now I am unable to log back in with my transaction history. Each login attempt prompts me to enter my email or phone number, revealing two additional accounts connected to the same contact information. I have been in communication with customer support via email, who initially assisted me, but has since stopped responding. I urgently require access to my funds.

I have been using Cash App for at least two years without any issues. This morning, I used my card without a problem. However, in the afternoon, I received an email stating that my account is closed due to a violation of their terms. I am shocked as I only used the card for groceries and gas, never exceeding $[redacted]. I am deeply disappointed in this company, especially since this is how I receive money from my family. They did not provide any explanation besides saying the decision is final, which I find unacceptable. Their customer service or support is terrible.

I recently noticed a $[redacted] unauthorized transaction on my account through the Square app. Neither I nor any of my employees made this transaction, and we do not have access to the necessary numbers. The deposit came from your company, alleging that my business committed fraud. A random business contacted me regarding this transaction, accusing us of making it, which is untrue. Police are now involved, and I am facing criminal charges for something I did not do. It appears that someone hacked my account to frame me for theft. I am uncertain about how this happened. I would appreciate any assistance in resolving this urgent situation. Thank you. - B.B., CEO of Car Audio Creations LLC.

I need assistance with accessing our account on the Pima County Community Land Trust website in Tucson, AZ, zip code [redacted]. We've forgotten our username and password and require this information to log in. Additionally, we have recently relocated from [redacted] W Congress to 17 N. Linda Ave in Tucson, AZ [redacted]. Our email addresses have changed from [redacted] and [redacted] to [redacted] and [redacted] Maggie Amado-Tellez is the person of record. Kindly send us an email with the necessary login details for our account. As a non-profit [redacted](c) organization, we are hosting a fundraiser event on April 4, [redacted], and need to use Square for collecting ticket fees. We have previously used your service and received a discounted transaction fee. Could you please provide information on the discounted fee for non-profit organizations? Thank you.

I am hoping to find more success by reaching out to my processing company once more before considering switching from Square. As an existing customer, I am frustrated with the lack of direct communication options provided by Square, forcing me to search for contact methods through Google. Dealing with bots and obtaining inaccurate information from live agents has been a disappointing experience. Given the nearly 4% fee I am currently paying, I am exploring alternatives for better rates and more reliable customer service. If Square cannot improve in these areas, I would like guidance on closing my account. After numerous unsuccessful attempts to contact Square, I have resorted to seeking help from third-party vendors. I am actively seeking a solution that offers consistent support and transparent pricing, which unfortunately I have not found with Square.

I transferred funds to my son's account on February 15th without realizing they had been forwarded. Instead, I accidentally sent money to someone in my address book. After canceling the mistaken transaction, I contacted your company and spoke with someone named Jay. Although his manner seemed slow, he accessed my account and appeared to be transferring my money. However, I noticed him inputting a different name and amount, so I questioned him. Jay assured me he was fixing the problem, but after being on the phone for 45 minutes, the issue persisted. I was meant to send money to my son, not to someone named Leslie in error, and a person named Zekria's name kept appearing in my account. I have lost $[redacted], and Jay attempted to process $[redacted] from an address in California. I have notified my bank of this fraudulent activity involving your business.

I used Square to make a purchase from Leula Graphics on 1/27/[redacted] for $70 but have not received the products. Despite assurances, after not getting a response and finding the same items for sale on Etsy from a different location, I suspect a scam. The seller, located at [redacted] Washington St. NE Minneapolis MN 55[redacted], has been unresponsive since promising to ship the items on 1/28. I've reached out to the seller multiple times with no luck. Upon discovering the same product image on Etsy, I alerted the sales group administrator who agreed to remove the seller and her products. I have taken steps with my credit card company, and I believe it's important to highlight this issue to you as well, given her use of Square as a payment platform.

I would like to report an incident that occurred on December 16, [redacted] involving a merchant using your payment processing service to scam customers. The merchant requested money upfront to secure an appointment, then failed to show up and did not return the funds as promised. I have extensive documentation of text messages and emails where the merchant assured me of a refund in cash at a specific location, which never materialized. I fear I may have been set up for further harm. I have already reported this to the police for theft. The merchant's name is Multi-business $Pay010 (Glam Mafia). I seek assistance in recovering my money promptly and would appreciate a fax number where I can send proof of this scam. Kindly refund my money and provide support in addressing this issue. Thank you.

I recently found two charges on my bank statement from sq*EricaJerry on 2/4/19 for 17.00 each, which I did not make as I live in UT and did not visit any establishment in CA on that day. The receipt I accessed on squareup.com/receipts shows a different name, Kristin D Garuba, and a MasterCard ending in [redacted], although my name is Christi Fullerton and my card ending in [redacted] is a VISA, not MasterCard. I have been unsuccessful in reaching Square by phone, and the lack of customer support is frustrating. Despite being advised by a rep named Michael to contact Cash App, which seems unrelated, I have been unable to resolve this issue. I am now taking steps to report this as fraud to my bank, but I need both 17.00 charges refunded promptly.

I've been attempting to scan my driver's license on "Cash App" for hours, but the application keeps saying it's unable to verify or scan the ID. I go through the process of scanning the front and back of the ID, but it fails every time. I managed to purchase Bitcoin, but my attempts to load Cash App from my debit card were unsuccessful. I had to send money to my wife to transfer back to my account so I could buy the Bitcoin. However, when I tried to withdraw and send it, I couldn't proceed because of the scan ID issue. It's frustrating that there's no phone support for Cash App considering it's a financial platform; a 24-hour customer service call center would be beneficial. I'm really upset about this... please resolve this issue.

My Square Cash account got deactivated with no explanation. I've had this account for around 3 months, using it for small transactions within my circle. Today, I tried to send $12 to my son after he bought groceries, but the payment was refunded citing protection reasons. After reaching out for assistance through the app, I was informed via email that my account was terminated with a final decision. This is the second time this has occurred to me, with the first instance involving a different bank account. Given that most of my acquaintances use this payment method, this situation is incredibly frustrating. I maintain that I haven't breached any terms, despite the email claiming otherwise for the account cancellation. Unfortunately, there seems to be no means of communication available since I can no longer log in. I'm at a loss here.

Hello, my name is Jamell Burns. I transferred $[redacted] from my girlfriend's debit card to my Cash App account ($jamellburn). I have been unable to cash out the payment. I spoke to a man who claimed to be from Cash App customer service and he had me download an app called Quick Support for help, but the issue was not resolved. I have been trying to contact someone for 5 days and sent multiple emails without any response. I have the bank statement showing the deduction but no deposit into my account yet. I urgently need my money refunded or added to my Cash App card as I have bills to pay. Please contact me at [redacted] as I prefer phone communication over emails. Thank you.

Dear Square Corporate, I am writing for the second time as my previous message sent on January 28th remained unanswered. Despite multiple attempts to reach out through your website, I have not received any response, which I find unprofessional from a corporate entity. My account is under the email [redacted] Recently, you chose to close our account that holds $1,[redacted].55 in deposits since the beginning of December. For three months, our emails have gone unanswered, prompting us to escalate the matter to corporate level for resolution. I am seeking clarification on when the $1,[redacted] will be transferred to our verified bank account. As your policies do not specify a timeframe for holding funds, we are puzzled by the lack of communication despite your terms indicating notification methods for such actions. Please acknowledge this message and provide a timely response to address this issue. Regards, C.

I have a question regarding a situation involving my late business partner's account. Last October or early December, my salesperson mistakenly charged a customer's card to my deceased partner's account instead of our new one. The customer acknowledged the charge on Square's end and mentioned it would take a month to dispute. However, the customer is now claiming the charge went through without resolution. The intended account is frozen due to my partner's passing, and I am unable to contact Square for assistance. I am unsure how to trace the funds and would appreciate any guidance on resolving this matter. Feel free to get in touch with me at [redacted]. Thank you, Ryan

Hello, my name is Jody Montieth. I paid a $50.00 deposit to La Bella Vita Studio for eyelash extensions. Despite having an appointment, when I arrived, no one was there. After being informed the owner was at a hospital, a rescheduled appointment was also canceled last minute. I requested a refund due to the multiple cancellations but have not received it yet. The owner mentioned a potential complaint. Any assistance would be helpful regarding this matter. You can contact me at jlbc33[at]yahoo.com or [redacted]. The business in question is La Bella Vita Studio, owned by Precious Crowe. Thank you.

I discovered unauthorized withdrawals from my bank account through your app. I reported this fraud to the bank. I have never used your app before, and $1,[redacted] was taken from my account using it. I believe you should be able to track who illegally obtained my debit card information on your end. I had no knowledge of your app prior to this incident. I would like to understand the steps you will take to investigate this matter. It is alarming how easily someone gained access to my debit card details through your app without my consent. I am willing to provide any necessary information for your investigation. It is frustrating not being able to speak with a live representative without creating an account. How does your app protect users, including non-users, from such fraud? I have never entered my debit card number into my phone. The last transaction I made before the theft was with Papa Murphy's online ordering system on my laptop. I have reported the issue to them as well. Please update me on your plan of action. Thank you. - D.H.

I received a text from [redacted], displaying as "Brothers Towing" in Florida, regarding a lunch receipt for my husband. Despite not sharing my number or having it linked to his account, I manually entered the link on my computer, revealing what seems to be a legitimate receipt from Square. I am baffled as to why this was sent to me, as there is no connection between my number and his card. I am concerned about potential hacking incidents and possible security risks. I am attempting to contact Square for clarification but struggling to find a consumer helpline. It is alarming that this text came from an unfamiliar number flagged as "untrustworthy" online.

Someone used my credit card information fraudulently on a Square account. I am not affiliated with Square. Money was taken from my account. The only information on the receipt is the name "Maureen Gallagher" from a purchase in El Paso, Texas on 3/21/19. I reside in New Orleans and was at work at the time of purchase. I am adamant about getting a refund. Square needs to improve its security measures to prevent theft from occurring, especially targeting vulnerable individuals.

I have tried multiple times to obtain a tracking number for a purchase I made on 3/12/19 for $[redacted].00 from a seller, David G., for 91 grams of scrap gold. After not hearing back for four days, I reached out via email, but received undeliverable messages. David finally responded, mentioning his wife sent the package almost two weeks ago, yet I have not received anything or further communication. I am frustrated with the lack of response and long wait. This is my final attempt before considering filing a complaint with the BBB and taking legal measures against David and the payment service used. As a person with disabilities on a fixed income, buying and selling scraps is crucial for me. I urge for assistance in locating my package or receiving a refund. Contacting me soon is vital. Thank you, Robert P. K. from Fort Pierce, FL.

I made a purchase for $[redacted].00 on 3/12/19 on a square invoice from a seller, David Giguere, for 91 grams of scrap gold. After no contact for 4 days, I emailed several times for a tracking number but got undeliverable messages. Even his business email did not work. He claims his wife mailed the package two weeks ago but I have received nothing and no further communication. I live on a fixed income and buying and selling scrap is my only income source. I'm tired of waiting and writing emails that bounce back. This is my final attempt before involving the BBB and legal action. I have all documentation to support his scam. Please assist me in retrieving my package or a refund. Contact me at [redacted]-[redacted]. Thank you for your prompt attention, Bob.