Square Customer Service Issues

On March 12, [redacted], I made a $[redacted].00 purchase through a Square invoice for 91 grams of scrap gold from a seller. Despite my attempts to contact him over 4 days, I did not receive a response. I sent numerous emails requesting a tracking number, but all my emails bounced back as undeliverable. The seller, David Giguere from Sullivan Rd, Brooks, ME, mentioned that his wife sent the package two weeks ago, but I still have not received it or any further communication. Feeling frustrated after multiple failed attempts to reach out, I am considering escalating the issue to the BBB and taking legal action against him and Square. As a person with disabilities on a fixed income, the scrap trade is vital for my financial stability. It is disappointing and distressing how this situation has impacted me and my family. Urgently seeking assistance in resolving this matter, either by locating my package or arranging a refund, as this income is crucial for me. I possess all the necessary evidence to support his actions. To coordinate further, please contact me at your earliest convenience. Thank you for your swift response. - Robert P. Klein, Fort Pierce, FL.

I have photos and videos available as proof of the issue. Please check your other inboxes. I have reached out to the local news stations for assistance. I prefer to receive a check without verification from within my account, a process you are aware of. I am attaching a screenshot from my videos confirming the verification of my bank and credit card. There should be no obstacles preventing the release of my funds securely. I have also shared this information with the news stations multiple times, so they may contact you soon. Is anyone else experiencing difficulties with SQUAREUP? Have others faced challenges like funds being withheld despite proof of account verification? Some customers, including myself, have encountered issues where calls are disconnected, and account numbers are invalidated. It has been impossible to reach a live person without entering a customer number, which then is suddenly considered invalid. Even after several months, SQUAREUP has neglected to respond to support tickets or emails, despite provided photo evidence of the verified bank account. I have requested a check to settle the matter but have received no response within the account or through support threads. There are suspicions that SQUAREUP may be affiliated with Stripe, as interactions with independent review platforms somehow redirect to Stripe for support logins.

I signed up for a Square account to accept payments for various items I have collected over the years. After taking a few payments, I suddenly couldn't receive payments by the end of the weekend. I reviewed the user agreement and switched to using PayPal Here instead. However, I am facing an issue with adding my debit card to withdraw funds. Despite sending verification emails, I'm not receiving them for confirmation. I attempted to change my email address, but it requires verification from the old email address, which is not coming through. This problem persists across multiple devices, so it's not settings-related. I simply want to verify my debit card to transfer my earnings from Square correctly.

I wanted to bring to your attention an incident involving a driver misrepresenting themselves as an Uber driver. I arranged for an Uber pick-up in NYC during a rainy day and was approached by Yasar Munawar who claimed to be my driver. Initially quoted $10.82, Yasar assured me he was from Uber and could provide the service. Midway through the trip, he disclosed a fare of $45 plus additional fees. Despite feeling trapped, we continued the ride. Upon arrival, he added a 20% tip, bringing the total to $60. It is important for you to know about this deceptive individual posing as one of your drivers.

We hired a lady to organize our event and paid her in full $[redacted] to Event by Ass. We've attempted to contact her about the upcoming baby shower on May 4, but she's not accepting any messages from me. We are worried she may not show up, and we are at risk of losing our money. My sister reached out to her, and she mentioned her house was broken into, but assured us the party is still on. I'm confused why she blocked my messages and why her Event by Ass website on Facebook is unavailable. We have the invoice from her. We are seeking a refund so we can hire someone else for the event.

I did not authorize a subscription to your services, yet I am being billed $60 every month continuously. I have not been able to reach anyone and have raised this issue with Discover. Discover advised me to contact the police and report these charges as fraudulent. I need someone to contact me to resolve this matter promptly by crediting my card. Otherwise, I will have to involve the authorities. Thank you.

Dear Square Customer Service Team, Our school's PTA has had a Square account for several years, but we are currently experiencing issues accessing it. As administrators, we can log in, but are redirected to personal settings instead of the dashboard where it shows "you have nothing to manage" against a blank background. Our account was last used in February [redacted] without any problems. We have followed troubleshooting steps provided on your website, cleared caches, and reset passwords, but nothing has resolved the issue. Interestingly, two of our mobile sales users can still use the point-of-sale app. Unfortunately, without access to our account, we cannot retrieve our customer code to contact you directly. We are confused about the situation and hope for your assistance in solving this problem promptly. Thank you in advance for your help. Best regards, A. Schubert

I provided marketing assistance to my sister through my company. Unfortunately, Square declined to deposit her payment and required me to refund the amount to her, citing policy reasons. In North Carolina, LLCs are allowed to use personal accounts for business transactions, which is how I operate. Despite the refund, I still need to receive payment for the services I provided. I am currently exploring alternative payment options for my sister while also seeking assistance with the refund process from Square. I have been unable to reach anyone for support as my account apparently lacks the necessary customer code for phone assistance. This experience has left me reluctant to continue using Square. I hope to resolve this matter promptly without incurring additional expenses.

I noticed an unauthorized transaction of $10 on my bank statement. I prefer direct communication, so please email me promptly to address this issue. I attempted to follow up on the charge by visiting squareup.com/receipts, but the details provided did not match any transactions I recognize. The transaction includes a name I do not recognize associated with a phone number I am unfamiliar with. This situation raises concerns about how this fraudulent transaction was able to occur without being flagged by my bank. I am frustrated by the lack of transparency and accessibility to resolve this matter. Please provide a direct contact number in the future for customers facing similar problems. The current process of requiring a customer code is inconvenient and contributes to a lack of trust in your service. Urgent action is needed to address these security and customer service issues promptly and effectively.

I paid $[redacted].00 to Kenneth Booth on $sirmaestro512 at Cash App for a rental home deposit. Kenneth is not authorized to rent the property. I have requested a refund twice through Cash App, but Kenneth declined both times. Initially, my bank issued a temporary credit, but then reversed it. Kenneth is now giving me the runaround. I never received a lease, keys, or the rental home. The actual rental company for the property on [redacted] E. Johnston St. is Best Choice Property Management. They are unfamiliar with Kenneth or Ronald Rizo, whom Kenneth mentioned. Please contact Best Choice Property Management at [redacted] for verification. I have been scammed and require a refund as I did not rent a home or receive any keys after paying the deposit. Kindly process my refund promptly.

I do not have a Square account. In July [redacted], I made a relatively small credit card payment to Smith Digital Works in Palatine, IL for services they provided - specifically, a menu update for our restaurant. Since then, I have received several charges exceeding $[redacted] on my credit card via Square from Smith Digital Works for services unrelated to me, such as "deposit for law firm website, tickets, billable hour, and website design". Smith Digital Works has confirmed that they have not billed me for these services nor received those payments. I believe this may be a clerical error where another Square customer's name or credit card number is similar to mine, causing the incorrect charges. This is a serious matter as I will keep getting billed, and Smith Digital Works is not receiving the payments. I request prompt contact from Square to address this issue. I am willing to provide my telephone number for further communication once I receive an email response. Respectfully, Christine S.

I attempted test payments using different credit and debit cards. Only my own card was accepted; the others were declined. My bank account is unverified, but I don't believe that should affect receiving payments. Following the rejections, I received a security notice preventing me from depositing payments into my bank account. The primary problem I want to address is the card payment issue, but there may be a connection to the security notice. I hope this information helps to resolve the matter.

I work for Air Shield Heating and Cooling LLC. Initially, I set up my payroll for direct deposit to my bank account. Recently, a Square Cash app appeared on my phone inadvertently, and I realized this when I received an email about my upcoming payday with funds to be available on the 24th. However, I didn't see the deposit in my bank account, so I adjusted my settings in the Air Shield account to deposit into my bank instead. Today, I received a Visa Cash Card to activate, and I am unsure if my paycheck is on this card and if it can't be transferred out. I've tried reaching out for guidance but only received instructions on deleting an accidental account creation. I urgently need help figuring out how to access my money to pay bills. Kindly contact me by phone at [redacted] instead of emailing.

I am currently locked out of my account and unable to get a service code as it is being sent to a phone number I no longer have. I require assistance from a Square representative to manually resolve this issue. However, I am unable to speak to a representative without the code, which I cannot receive since it is being sent to the wrong phone number. This cycle is preventing me from obtaining the code needed to access help. I am reaching out to Square for support in rectifying this matter. I am puzzled by the notion of a chat bot being considered live chat and may inquire about it when I contact a representative. Unfortunately, I am unable to make a call as I do not possess a customer number.

We have been in contact with Square support multiple times regarding the issue of changing the wording in emails sent to our donors from 'Thank you for your ORDER' to 'Thank you for your DONATION'. In our recent communication, we were advised to follow these steps to set up donations: 1. Access the Site Editor in your online Square Dashboard. 2. Click on Add Section > Donations. 3. Input your campaign details and provide various donation amounts for donors. 4. Enable the option for Custom Donation Amounts allowing donors to contribute a custom sum (up to $1,[redacted]). 5. Save your changes once completed. The challenge we face is that our website is not a Square store; it is a standalone WordPress site utilizing the WooCommerce plugin connected to Square. As a result, we do not have access to a SITE EDITOR in Square. We seek guidance on how to adjust the email notifications sent by Square to our donors to reflect the term DONATION instead of PRODUCTS and ORDERS. While we have adjusted the emails on our WordPress site to mention 'donations', any emails originating from Square continue to use the previous terminology.

I am new to using Square's services, which are marketed as a trustworthy and user-friendly platform for sellers. I recently experienced an issue where my account was deactivated right after receiving a payment for a sale. Despite the funds being in my Square account, I received an email stating they would be held for 90 days. I couldn't find any information in the terms and conditions mentioning this holding period, as it only mentions 1-2 days for deposits. The terms also state that funds won't be held based on transaction amount, frequency, or type. I am frustrated because I can't reach a representative through the automated phone system. Can anyone advise on why this happened and how I can resolve this situation?

I need help understanding the distinction between categories and items. We are a charitable nonprofit that organizes various fundraising events annually. We are considering using Square to manage these events. Would it be appropriate to create "Auction" as a Category and list tickets, dinners, and donations under Items for one event, and then create a separate "Wine Tasting" Category with tickets, food sales, and wine purchases as Items for a different event? Thank you for any guidance you can provide on this matter.

I encountered an issue while trying to input a code as requested. Despite trying two different passwords, including one used just yesterday during app troubles, the system won't accept them. I'm currently unable to sign in or seek assistance. Yesterday, I faced difficulty accessing my Square account during a sales event which was quite frustrating. Although I managed to access my account eventually, I had to manually input charge information due to a malfunctioning swipe modem. I need to investigate this further to ensure I don't encounter the same problem during a significant event tomorrow (Sat). Unfortunately, I can't even access the website for support.

I recently received my new Square Debit card and activated it, expecting payments to be immediately available on the card as stated. However, I made three transactions yesterday, and the funds were not accessible on the card. To add to this, I received an email informing me that my account was closed for unknown reasons. I had set up same-day deposits for three payments scheduled for today, 05/12/19, but my new Square card did not have the funds available as advertised. I am concerned about the payments from yesterday being transferred into my linked account today as they should be.

I'm facing issues accessing my account as it's been suspended. I can't log in or obtain a customer code to view the remaining forms needed to submit. Most of the documents have already been uploaded. I need assistance in reactivating my account and understanding all payment processes. Recently, a $25,[redacted] charge was flagged a month after processing, leading to a suspension of deposits, hindering business operations. Throughout my 7 years with no chargebacks or fraudulent activities, I never encountered such problems. I run an HVAC business and started working on larger projects with a property management company, resulting in substantial payments. I possess all email exchanges and the credit card authorization from them, but I'm unable to access my dashboard to address this issue.