Square Customer Service Issues

I had a tough day, particularly relatable to fellow startup owners. My website had payment processing issues crucial before a marketing campaign. The team lost square.com access, our credit card processor, due to an email change. Facing a challenging talk with a sharp square customer service rep saying the email address was the only way to retrieve the account, my frustration grew. Despite my own less-than-pleasant demeanor, their resistance aggravated me further. Once I found the new email and logged in to square, I planned to apologize for my earlier conduct. Unfortunately, the phone code was disabled, leading to an investigation email by square. After two apologetic emails, square blamed only me for the phone code being disabled, stating it would remain so. My concern lies in how square quickly identified my account post-call without being given the email, yet refused to acknowledge fault or offer clarity in their email response.

I need help accessing my Cash App account because I changed my phone number and now the confirmation link keeps going to my old number. I've tried to skip or edit the number, but it still asks for the confirmation code sent to the incorrect number. Is it possible to update the number for the confirmation code or log in without needing the code? Your assistance would be appreciated.

Hello, on or around May 15th, I discovered fraudulent activity in my bank account. Upon investigation, I found that someone used a Square card reader under the name of a company called AC Guys online. Initially, $[redacted] was stolen, but upon reviewing my bank statement, I realized that a total of $1,[redacted] had been taken by the same individual. My bank informed me of a pending transaction involving you and suggested I reach out. Following this, I received a text message with a link from square.com indicating that over $[redacted] was reimbursed to a credit card that does not belong to me. I urgently seek assistance in resolving this matter. My name is B. Woodard, and my contact number is [redacted]. Thank you for your attention to this issue.

Please contact me at [redacted] to discuss my account. The bank account connected to it is a prepaid debit account, and there have been no problems with it. The $[redacted].99 transferred to my account was from my payroll card. I frequently move funds from my other accounts using Square since my payroll card number was compromised during an internet purchase. I only keep enough money in the account for authorized purchases and transfer the excess to my Square business account. I have had one customer dispute from a street fair transaction (two transactions by the same person on the same day), but no other problems. I track all my business transactions via Square, where I sell photography images, take pictures, and run a program called "Project Teen Team" with funds also processed through Square. I am requesting the release of the current $[redacted] balance. Please call me regarding this matter. Thank you. - Michael H Morgan

I noticed that the wrong bank account number is linked to my account, and the $[redacted] payment sent on May 30 has not been received. Despite setting up a new account as per your instructions, I am unable to update the old bank account number. The frustrating part is that the app lacks user-friendliness, and I cannot locate where to seek help for this issue. If you could provide me with a contact number via email to resolve this matter, it would be greatly appreciated. I had high hopes for this app, but I am unsure if it will be effective for me. My username is $SylviaACroft.

I received gift cards from my workplace, BMW, as a reward for our dealership service department's improved customer service experience. However, using the Visa prepaid cards they provided has been challenging. To get the full amount without charges, we had to choose virtual cards over physical ones. When trying to transfer the funds using my Square account, my account was deactivated due to alleged suspicious activity. I want to ensure that Square doesn't charge me processing fees or fees for refunding the money back to the cards. I am disappointed by Square's lack of communication and understanding. I plan to report this to the Better Business Bureau and leave negative reviews in app stores. This issue will not go unheard, and I will bring it to the media's attention. Thank you for listening, even if I may not receive a response from Square.

I have noticed unauthorized transactions on my bank account recently, specifically referencing a charge from “[redacted] Southwest Washington Portland ORUSASQ *SQ *BROAD” with transaction ID: [redacted]14. This is part of a pattern of fraudulent charges, with previous ones mentioning “BROADWAY SALOO.” The total amount stolen from my account is approximately $[redacted]. I have already disputed these charges with my bank and am awaiting the results of their investigation. Attempts to contact Square Inc by phone have been unsuccessful as I am required to provide an account ID to speak with a representative. I am frustrated and seeking immediate assistance; otherwise, I will escalate this matter to the BBB.

I am writing to address an issue where a payment of $[redacted], made using a credit card on May 9 and posted on May 10, was not deposited into the bank account for the Society of Port Engineers (SOPE) at Key Bank. Despite confirming the transaction with the purchaser, this specific purchase did not go through successfully, unlike other transactions processed via SQUARE over the past five years. To resolve this, I recommend locating your SQUARE customer code by accessing your SQUARE sign-in page and adding yourself as an authorized user if necessary. Once this is done, you should be able to view the transactions, deposits, and any discrepancies, as was the case in my situation as the secretary for the organization.

I received an email from Square informing me about a negative $[redacted] balance in my account. Although I created the account, I never received the card I requested. Upon trying to access my account later, I found it locked and disabled. Despite contacting customer service to resolve the issue, no action was taken, and I was informed that the funds were inaccessible. If someone else is using my account, I want to address this promptly. I can confirm I have not utilized the account and am not responsible for the $[redacted] debt.

I am curious about how Square handles situations when a client pays by check, and then Square needs to reimburse the funds to the original source. Is it standard practice to hold funds in such cases? The verification process seems redundant if the funds were already confirmed from the credit card. It does raise concern when a company holds onto money that was rightfully paid.

I received a $75 payment from Janet Lopez to my old Cash.app/$MsJ5737, but encountered issues accessing the account. I also have a new account, Cash.app/$jferrell4569, which has not received the funds. After accessing my old account, I saw the $75 payment but encountered an issue when trying to cash out. The message stated "Refund Payment (Tomorrow)." I am seeking assistance in retrieving the payment from my old account and transferring it to my new account, Cash.app/$jferrell4569. Alternatively, I would like clarification on whether the $75 will be refunded to my BB&T Bank account. Please respond promptly. Thank you.

I am Steven Pierce. I received a notice requesting updated information. I provided the EIN# as my nonprofit business is a church. However, the system indicated errors with business registration and a previous transaction. My card reader is not working, so I manually input information. I have had no issues with this process for years. I am requesting assistance from Square as I am unable to reach customer service and lack my customer code. The pending funds have been delayed for over a week. I have tried various ways to resolve this since last Sunday. I even emailed Mr. Dorsey for help. I seek assistance to resolve this issue promptly. Thank you for your attention to this matter. Steven Pierce.

I am unsure of the exact reason, but I recently launched my animal services business specializing in caring for dogs. After working as an independent contractor for various platforms, I decided to establish my own business to eliminate the middlemen. I have obtained a web domain, a business email, and proof of registration with the DCCA in Hawaii. Despite my plans to file for an LLC soon, I am currently using Square as my credit card processor. When a client paid me using bitcoin through Square, my account was unexpectedly deactivated without a clear explanation. I am eager to know the reasoning behind this decision as I believe I have abided by all their Payment Terms. I seek prompt access to the funds being held in my account.

Subject: Urgent Request for Square Account Assistance Dear Victoria, I have not received the email you mentioned from June 18 regarding my Square account. Could you kindly resend it to me directly instead of just referring to it in your responses? I urgently need Square to return the $[redacted] payment from sender Jill S. as soon as possible, not after a 90-day period. I fail to see a valid reason for withholding these funds. Your prompt cooperation in this matter is greatly appreciated. Sincerely, Richard

I feel frustrated by the situation that unfolded with a customer who made decisions without consulting me. Despite my hard work adding color borders, a fire pit, and stamped the border on his patio, an issue with the concrete arose. I offered a quick fix and even suggested overlaying the existing patio. Unfortunately, the customer reacted irrationally, became aggressive, and refused to pay. I invested time, resources, and labor into the project, only to be met with hostility. I would have appreciated a chance to address the problem through communication or legal means if necessary. This experience has made me hesitant to use this service again.

I collected a $[redacted].75 deposit from a customer on 6-17-19. However, when I tried to charge a customer $[redacted] on 6-21-19, the Square app showed that my deposit account was deactivated. After contacting customer service and receiving emails about a $[redacted] refund issued to a customer and a $[redacted] refund request, I discovered an unexplained deposit of $[redacted].35 on June 16. In response, I deactivated my Square account, reported fraud to my bank, and they returned the $[redacted].35 to the customer. With a pending charge of $[redacted] from Square stopped, I am still waiting for the $[redacted].75 payment from 6-17-19 to be refunded to my customer as my account is closed. Despite my efforts, I cannot access my dashboard or reach customer support due to the lack of a customer code. I have contacted the police for advice but continue to face difficulties. I have emailed Square multiple times, with only one vague response promising to investigate. The uncertainty surrounding the charges, the account access issues, and the missing payment are causing significant stress.

I contacted Jazmine Torrance on June 13th, [redacted] via Facebook Marketplace regarding a wig purchase. After sending $[redacted] through Cash App to Karla Rambo, recommended by Jazmine, the wig was not received a week later. Attempts to contact Jazmine and Karla were unsuccessful. Upon seeking assistance from Wells Fargo, I was advised that they couldn't assist as the transaction was done through Cash App. Jazmine later mentioned the package should have been sent by the post office but has not provided an update. Interestingly, Karla Rambo's name on Cash App was altered to Bobby during this time, leaving me unsure if it was intentional or a deceptive act by Jazmine.

I am seeking guidance on how to retrieve my £1,[redacted] deposit made via credit card to a dishonest retailer. My credit card company is unable to help as the payment was redirected through "Square" and not directly to the retailer. Can I now request the deposit from Square, or is there another method to recover it? I have already submitted all relevant documents to my card company, and they would have proceeded with the claim under Section 75 of the Consumer Credit Act [redacted] if it hadn't been for this redirection. I appreciate any advice given, and I understand there are no fees for this service. I eagerly await your response and appreciate any assistance. Further details can be provided upon request.

I have forgotten my Square password and have tried several times today to have the reset link sent to me, but have not received it. I have checked my email and spam folders with no success. When I tried calling, the automated system prompted me for a customer code that I cannot access without logging in. I urgently need assistance with this as I have an upcoming craft fair where I need to use my account. Thank you for your prompt attention to this matter. Regards, Linda L. Reardon

I am Debbie Watson from PNC Bank in Lagrange, GA. We have received multiple complaints regarding transactions with Square services, with one particular instance being quite costly. We are seeking information regarding a withdrawal made three times for the same amount from one specific bank account. Despite the withdrawals, no business details are reflected. We are requesting the business name and contact number so we can investigate and possibly refund our account holder. The account holder was reportedly in incarceration during the time of the transactions, and we aim to identify who authorized these withdrawals. It is important that we communicate with the business directly. Kindly share a contact number for further discussion to facilitate the refund process.