Square Customer Service Issues

Cash App locked my account due to identity verification problems. I rely solely on Cash App and cash, not having a bank account. Unfortunately, my original phone broke in Los Angeles. I now have a new phone and number, preventing me from verifying my identity through the contact link. My new phone is too old to take a clear picture of the back of my ID, leading to multiple failed attempts. Now, my only verification option is linking a bank account, which I don't possess. Resolving this is crucial, as I aim to never use Cash App again after this ordeal. This has been the most challenging customer service encounter I've encountered, surpassing even dealings with phone companies in Africa. The situation is truly frustrating.

I operate a vacation rental business and recently had to refund a client due to water damage in the rental property. Subsequently, I processed four more rental payments through Square, with a strict no refund policy in place. However, Square has now labeled my account as high risk, withholding over $7,[redacted] in funds. Despite numerous attempts to contact them via email regarding this issue, there has been no response or resolution. This situation has caused me financial strain as I am unable to pay my employees. I am desperate to resolve this matter as Square has my money and I am at a loss on how to proceed.

My account got deactivated without any explanation. Funds have been held for three months, and it's impossible to reach a live representative for assistance. The company's practices seem questionable and unjust. I am unsure if there are actual employees or if this is a scam. It's crucial for customers to be able to speak directly with a representative and avoid the frustrating cycle of automated options. Holding onto funds that do not belong to the company and potentially earning interest from them is unacceptable. Clear communication is lacking, and customers shouldn't have to rely on community help for issues with the product/service.

I recently discovered unauthorized activity in my bank account. Not only was money stolen from the account, but a new one was opened without my consent, prompting a request to merge them. I didn't close or open any accounts, so this situation seems suspicious. The support provided has been unhelpful. It's alarming that a company functioning as a bank does not offer phone support, raising concerns of potential fraud. The lack of a contact point for such critical matters is unacceptable. Urgent situations could arise, and not having a phone line creates barriers for customers in need. Businesses in charge of personal finances should have accountability and accessible support. This experience brings attention to the importance of transparency and customer care.

I have not received my deposits from 06/15/19 in my Arrowhead account. I have provided all necessary documentation to Square, including sales information, photos, videos of my seller's permit, and receipts multiple times. Despite faxing all the requested information, my account still hasn't been credited. Square must resolve this issue promptly, as my next step may involve seeking legal counsel and sharing my experience on Yelp, Twitter, and Facebook to ensure this doesn't happen to others. I have tried contacting Square through various phone numbers, including their Corporate Office, but have been unable to speak to anyone, even after visiting their headquarters in San Francisco.

Yesterday, I was relieved to have my phone returned to me after misplacing it at the grocery store. A kind lady who found it agreed to meet me and give it back, but after checking, I discovered two unauthorized payment attempts on my Cash App for $60 and $5 using my debit card. I tried reaching out to the person who returned my phone, but no luck. The payments are still pending in my bank account. I need assistance to prevent these transactions from going through. I've already contacted my bank, but they are closed today. Here are the details: - My Cashtag: $777TEAJ777 - Receiver's Cashtag: $ninalatina86 - My Name: Terrence Garriques - Date of Transaction: Sunday, July 14, [redacted] - Amounts: $60 and $5

My cell phone was stolen last Friday night, and the thief used it to transfer money from my bank account via Cash App. I canceled my bank card with UW Credit Union on Saturday morning and plan to dispute the unauthorized charges in person today. I need Cash App to freeze the funds involved until the dispute is settled. I also require the recipient's full name to file a police report. Unfortunately, I can't access my Cash App account as I can't verify my identity without my phone for texts and email did not work. The stolen funds were $30 and $[redacted] each on July 13th at 2:30 am in Milwaukee, WI. My Cash App username was afunk222, linked to phone number [redacted], registered to Amanda Fonk with email [redacted] Please halt these transactions, lock the account, and cease any further activity. I've reported my phone stolen and have had issues reaching Cash App customer service by phone. Email is my only current form of contact. Thank you.

On April 3, [redacted], I initiated two transactions of $[redacted] each to Lizbeth Vazquez. The first transaction with ID #0F3RYYW debited my Bank of America account, and the second with ID #5FJGZZK deducted $[redacted] from my Cash App account. It turned out to be the wrong Lizbeth Vazquez, so I requested the cancellation of both transactions. I received a $[redacted] refund to my Cash App account, which I cashed out and later sent to the correct Lizbeth Vazquez with two Z's. After discussing with my bank, they helped me retrieve the other $[redacted] from Square, completing the refund process. However, recently my Cash App account, which had a balance of $65, was charged again for the same $[redacted], leaving me with a negative balance of $[redacted]. I urgently need a refund of $[redacted] to restore my Cash App account balance to $65.

When I originally ordered my new card, I had a different phone number. Now, I'm trying to register and set up my new card with my current phone number, [redacted]. However, the system keeps sending the verification code to my old number, [redacted], which is no longer in service. I've upgraded to a new phone with the number [redacted]. I need guidance on how to activate my new card and update the associated phone number. Can I link it to my main phone which already has a CashApp account or do I need a separate phone? The CashApp name I use is $Fanciface1047. Thank you for your assistance.

On June 23rd, I reported my card missing and disputed a $[redacted] transaction. Despite waiting almost two weeks, no provisional credit was issued after they claimed the transaction was valid due to my responses. However, a crucial error was found in my replies. The document clearly showed my mistake regarding when the card went missing and when I actually contacted support. The confusion arose from assuming verbal and written information would align. The incident occurred on June 23rd, not June 18th. It's frustrating to be told the decision is based on my own input, especially when there was a misunderstanding. It's evident I made an unintentional mistake in my responses. It's implausible that someone would wait five days to report a lost card after noticing it missing.

I am experiencing issues with my Square Service Account linked to my One On One Boutique Unique business account at (TD Bank). The problem arose when my former Ultimate Dreams Vacations bank account, ending in [redacted], was mistakenly attached to my One On One account. Despite my prior attempts to rectify this by contacting your company, the issue persists. To resolve this, I closed my Ultimate Dreams Vacations account recently, leaving me with the remaining TD business account ending in [redacted]. I kindly request that you update my account information to reflect the correct TD bank account ending in [redacted]. Furthermore, I am interested in obtaining the latest version of the Square App if it is complimentary. Additionally, I would like more information on the Cash App regarding its security and cost-effectiveness. My objective is to receive payments from credit card customers directly into my business checking account. Your assistance in identifying the most suitable service for my needs would be greatly appreciated. Sincerely, Vera M. Carey One On One Boutique Unique

We have received a charge dispute regarding a payment made through my daughter-in-law’s Square account for a customer wanting to pay by credit card. Despite some initial issues with the landscaping job we did for a lady two months ago, we reached a resolution and she expressed her intent to continue using our services. Following her request to inspect the planted flowers, we offered to replace them as they were not blooming as expected. However, after multiple attempts to contact her, she did not respond and now I have been notified that $[redacted].00 has been frozen in my daughter-in-law’s account, leaving us puzzled and concerned as we are unaware of the reason behind this action. We have not had any direct communication with the customer and are at a loss for an explanation. We kindly request a prompt response to address and resolve this matter as we are facing a significant financial impact without understanding the cause. Thank you. Carey Meadows

This is Eastern Melody Acupuncture & Herb Company at [redacted]. We are addressing a critical issue regarding unpaid credit payments totaling over $19,[redacted] since [redacted]. We have been attempting to reach out to you without success, as your phone system only allows machine responses and requests for a code. We were informed of a security concern with the account but have not received any specific details or suggestions from you on how to resolve it. In an effort to rectify any potential errors, we would like to switch our Square settings to an individual Ipod instead of the current public phone, but have not received any response from your end. Our business has recently undergone changes in address, name, and tax ID, and we are struggling to access our Square Account on the phone due to continuous prompts for a password change even after entering the correct one. Thank you. Eastern Melody Acupuncture & Herb Clinic

I recently made a purchase of a Kate Spade Sunflower Handbag Set (3 pieces) from a Facebook business, Sassy Southern Sunflower Boutique. Despite having paid for the item and having a SquareUp invoice as proof of payment, I have yet to receive my order. The seller blamed supplier problems for the delay and assured me they would contact me, but after 3 months and several unfulfilled promises, I am still waiting. Unfortunately, the seller deleted their page and is not responding to any form of communication. I fear I may have fallen victim to a scam and I am seeking assistance in obtaining a refund. Thank you for your attention to this matter.

I am experiencing issues with my Square card reader where the numbers need to be typed in manually due to a technical problem. I understand the security measures, but it has led to my card being shut down after several attempts. I have been unable to accept credit cards for nearly a week, causing financial strain on my business. I am frustrated by the delay in resolving this issue and the extended timeline for the release of my funds. I have been a customer for five years and would appreciate speaking to a live agent for immediate assistance to keep my business running smoothly.

I sent a $25 deposit via Cash App to Kiona Latrice (Kroc Kash) to secure my hair appointment for June 22, [redacted]. Despite arriving 30 minutes early, Kiona did not show up. After waiting and contacting her multiple times, she stated she had forgotten about the appointment. She promised to be at the shop in an hour but never showed up. When I asked for a refund of my deposit, she initially agreed but later blocked my number and did not return the money. I simply want my $25 deposit refunded back to me.

I purchased 1 lb. of goat dewormer from Hoegger Supply Company and paid the invoice via Square on 7/15/[redacted] (invoice number: [redacted]). After receiving the receipt, I reached out on 7/28 to inquire about the order status but did not receive a response. I noticed unsolicited advertising emails from andrew@aplfarms (sharing the same address as Hoegger Supply) and attempted to contact them on 7/31. Despite my efforts, I did not receive any replies which led me to believe the company may have rebranded. Upon further research, I discovered numerous complaints, including those filed with the Better Business Bureau giving Hoegger Supply an F rating, regarding paid orders not being fulfilled and the lack of communication. Customers consistently note the challenges in reaching the company via phone as calls either go to voicemail or are unanswered. I am seeking either a refund or the delivery of my purchased product.

Hello, I currently have a Square account for my business, and I have purchased a new reader for another business, a food trailer named The Happy Pineapple. I am the business owner, Dina Z DeBolt. A previous employee who helped set up the account used her name as the account holder and created a Gmail account, which she mentioned deleting. Despite her leaving, the reader is with me now. I need guidance on how to change the primary account holder to myself and ensure she is no longer involved. The funds are deposited into my business account, so there are no concerns about her access. The login credentials are thehappypineapple2019 and the password is thehappypineapple. My main goal is to update the email associated with the account to mine. I attempted to contact support by phone, but they requested a customer number, which I do not have. This information is also not available on my Square app. Thank you.

Hello, I am the Principal Broker at Maui Lifestyle Realty LLC, also known as Ilikai Realty. One of my agents, Rasta J. Nasserghandi, has started using Square for payments, which are being deposited into my American Savings Bank account. However, I am only receiving the amount and transaction reference, lacking crucial details for accounting purposes. The agent claims all information is online but has not granted me access. I am concerned after hearing another agent was allegedly fraudulently charged about $8,[redacted] in April '19, and I am unable to investigate. I urgently require assistance to access this information. Thank you, Fabienne MD Gandall, RB [redacted]

I purchased a truck for $41,[redacted].75 with my Amex card, but Square is refusing to process my payment. I had already informed my card company and contacted Square's account holder security department prior to the transaction. It appears that Square has a transaction limit of $50,[redacted].00, which is causing this inconvenience. I am seeking to address this matter with a regional manager as soon as possible. If necessary, I am open to using Clover for all upcoming transactions instead of Square.