Square Customer Service Issues

I purchased a truck for $41,[redacted] with my Amex card, but Square is refusing to process the payment. I confirmed with my card company and notified Square's security department in advance. Square's $50,[redacted] transaction limit is causing an issue. I would like to escalate this matter to a regional manager. If necessary, I'm willing to switch to Clover for future transactions. I urge Square to accept my Amex payment and transfer the funds to the seller's bank account so I can complete the truck purchase and earn reward points on my credit card.

I used Cash App to send 2 payments to $Suesuex on May 27, $10 and $[redacted]. Upon receiving the item, I discovered it was fake. After unsuccessfully attempting to reach the seller, I contacted my bank, Chase, on June 5. Chase initially provided me with temporary credits of $[redacted], which were later removed when the claim was denied. Despite finally connecting with the seller who agreed to refund me for the bogus item, they informed me that the $[redacted] I sent through Cash App had been taken and not returned to them. I need assistance resolving this matter to retrieve my funds.

I recently experienced a chargeback issue that led to my account deactivation with funds currently being held for upcoming furniture deliveries. This unfair situation puts my customers at a disadvantage, and I've attempted to refund the funds without success due to the account deactivation. I've been unable to find a contact number for assistance. It's frustrating not to have direct phone support from Square for urgent matters like this. I am eager for a resolution promptly. - B. Fraser from Bradley Home Furnishings

I used your Square online payment gateway to pay The BR Lab, a vendor, $[redacted]. This vendor has defrauded me by not completing the services paid for with a deposit. Despite an email two weeks ago promising a refund, I have not received any response to recent messages. I am seeking your help to void the transaction and refund the amount to my card. Thank you for your assistance.

Hello, I have been using my Treasure This account with Square for 2 years now, but recently, I suspect someone has been hacking into it. My password keeps getting changed without my knowledge. I've had to reset it nearly every other day to access my account. I even received a notification for a deposit that I did not authorize. This morning, I couldn't log in again, and upon checking my email, I found a request to change my password at 5:10 am, a time when I was asleep and not using my computer. I am currently in the process of changing my email password. Unfortunately, I am unable to access my Square account with the last password I used. It seems someone is indeed hacking into my Square account. I would appreciate any assistance you can provide.

I would like to correct a review I mistakenly left for my mechanic. It was a misunderstanding, and he did not deserve the negative feedback. I want to make this right for him. My contact number is [redacted], and my name is Ernest H. On July 26th at 11 a.m., I made a $[redacted] transaction using card ending in [redacted]. Later, I noticed the charge on my card statement, but I couldn't recall the details as the receipt only showed it was from "my business." Confused, I thought it was related to a recent concert event I attended where I had multiple transactions. This led me to leave an incorrect review. To rectify this issue and remove the negative mark from my mechanic's Square account, I need assistance in changing my review. Please reach out to me to resolve this matter.

We recently took a cab ride from the airport to our hotel and were shocked to see a total charge of $[redacted].40 on our bank statement, when the actual fare should have been $35.40. The cab driver used a Square on his phone to process the payment. We only intended to pay $35.40 for the ride, as my fiance had $40 in cash ready to pay, but decided to use his card instead. This situation is definitely a scam as a 20-minute, 8-mile journey should not cost nearly $[redacted]. We contacted the bank, but they mentioned because it was signed for, there's little recourse. I have a Payment token number and Device number from the bank. It's important to me to prevent this scam from happening to others, and a refund of the $[redacted].00 overcharge would be greatly appreciated.

I was contacted about a disputed payment today without any prior discussion. A customer wanted to cancel an order and is now disputing the payment, which I am not in agreement with. This is a breach of our contract terms and conditions. I have informed the customer of the policy regarding cancellations, yet they still proceeded. The fact that the payment was refunded without my consent is concerning. I will take further action if this matter is not rectified promptly. This situation undermines the trust in your service, as payments are being refunded without proper communication. I will seek legal advice to address this issue and reconsider my payment processing options.

I was charged $2,[redacted] by Southeastern Service Co.'s Mr. Ed Tatum and Alyssa Foster for services they did not provide. Mr. Tatum stated the chimney repairs and cleaning were completed and requested full payment. I paid the first invoice of $1,[redacted] in April [redacted] and the second invoice of $[redacted] in May [redacted]. Despite multiple calls and emails, they have not responded. The only contact was on July 2 when Mr. Tatum mentioned returning to work on July 5-6, which did not happen, and now they are not answering calls or emails. I am requesting a refund of the $2,[redacted] for the unrendered services. I have discovered complaints against the company and Mr. Tatum on Redvix.com.

I noticed $2,[redacted].01 was withdrawn from my account. I am disputing this as I have all necessary documentation from the driver and the partner company, South Western Tire Service, where I purchased tires. Despite providing proper paperwork, they are disputing my claim which is unjust. I demand the $2,[redacted].01 owed to me for services rendered. Please reach me at [redacted].

I recently opened a Square card reading account to process a business transaction for completed work. I provided all necessary information to Square, including my business bank account details, entity information, invoice, and customer receipt. Despite the transaction showing up on both the customer's bank statement and my Square dashboard, it has been inexplicably suspended. I attempted to initiate a deposit, but it remains suspended. I have proof from the customer that the transaction went through, as well as evidence from my Square account showing the suspended funds. Additionally, there are two small withdrawals on my bank statement related to Square linking to my bank account. I urgently need assistance to ensure the money gets rightfully deposited into my account to cover business expenses and taxes. Dealing with Square has been challenging, and I hope for a resolution soon. Eagerly awaiting your response. Thank you for your attention to this matter. Sincerely, Carolina G. P., CEO of Modern Concrete & Excavation, Inc.

Hello, my name is David C. I recently opened an account and after one transaction, my account was deactivated. I don't understand why this happened and I'm concerned about the money from selling a set of factory 17-inch 5 lug tires. I've been trying to contact your team but I couldn't find the right information. This service is beneficial, especially for small sellers like me. I simply sold my tires to a customer who is now unreachable. Please reach out to me at [redacted] or [redacted]. Thank you for your attention and assistance. Sent from my iPhone

Upon booking at LAX B&B Theresa, I was surprised to discover that they processed my credit card payment under a Chinese name without my consent, leading to the cancellation of my card due to fraudulent concerns. The lack of communication and permission for using my name has caused significant inconvenience and stress. The owner's failure to acknowledge the disruption caused and offer adequate compensation is disappointing. I anticipate the proprietor will reach out to address the issue and may need to request a complete refund through your assistance. The unauthorized charge under a different name raised red flags and necessitated updating my payment information with various merchants. This experience highlights poor and unacceptable business practices.

I initially created an account with one email but later needed to modify the business name. Unable to find the option for that, I ended up setting up a second account with the email provided below. All the website content is tied to my current email address. Yesterday, I inadvertently changed the email back to the original one, which is meant to be in charge. Consequently, upon signing in, I see the original account and am informed there is no content to manage as I didn't set it up. I made multiple attempts to switch the email back and even used the code sent to the other email, but it keeps getting rejected, preventing me from re-entering my email. We have an upcoming event on Thursday at 7:30 and need to process payments via Square at the venue. Unfortunately, I am currently unable to access the account as it shows nothing under the [redacted] login. Urgent assistance is greatly appreciated!

My account got deactivated, and I got an email from Square asking for verification. I completed it on my online dashboard. I work in Direct Sales and don't have "business registration documents". Even though direct marketing is on the prohibited list, my company confirmed that direct sales are allowed. Square has $[redacted] of my money on hold, and I need it released. The email I received yesterday was blank at the top and didn't mention a release date, as advised by their call center's recordings. It's unclear which businesses are not prohibited from using Square after looking at their list.

I encountered an issue with receiving reimbursement for my recent dentist visit through the pre-tax spending account managed by Alice. Following communication with a customer service representative from Alice, I learned that there were difficulties in processing my reimbursement claim. Despite attempting to resend the reimbursement after I reconnected my bank account, the transaction did not go through successfully. Subsequently, I was informed via email that there may be a concern with the company's Square account being flagged as potentially fraudulent. I have been advised to contact Square to address this issue in order to proceed with receiving the reimbursement for my dental expenses.

I am contacting you regarding a $1,[redacted] charge on our Capital One account by mistake. I have been trying to resolve this error with Square Card Services and Mitchell’s Bail Bond. I need a letter stating that services were not rendered to rectify this issue promptly. I appreciate your assistance in resolving this matter as soon as possible. Thank you. Sincerely, Tonya Stanley

I am unsure of my customer code. Although I can process payments using Square, I am confused about other aspects. I require my customer number and guidance on how Square functions. My attempts to locate a user manual online have been unsuccessful. I wish to make the most of the services offered by Square, but lack the understanding to do so. Contacting customer support has been challenging due to my lack of a customer code. Your assistance would be greatly appreciated. Thank you, D. Gordon Somewhere In Tyme

I had a Cash App account linked to a phone I lost, making it inaccessible when I got a new phone. A customer service representative assured me via email that I could merge my new account with the old one from the lost phone. Despite providing the requested information to complete the merging process, they stopped communicating with me, hindering my access to the account and funds. Now, I am unable to access my old account, which is the sole way to retrieve the money.

I have an account under the cashtag $xoxchild with funds that I was trying to use to pay a friend. However, after trying to send the payment from my friend's phone, the transaction was canceled for security reasons since it was not my registered device. Upon trying to resend the payment from my own phone, I found my account locked for 24 hours due to multiple login attempts. After the lockout period ended, I unintentionally accessed my old account under the cashtag $haleyfairchild. Following customer support's advice to merge the two accounts by adding a bank account, I am still unable to access my funds. Despite numerous emails to support, I have not received a satisfactory resolution. I am frustrated with the lack of assistance and am considering sharing my experience on social media. I hope for a prompt and effective solution to this matter.