Square Customer Service Issues

Hello Customer Service, I would like assistance with an issue involving a Square user. I made a payment of $55 on Wednesday, September 18, [redacted], at 9:11 am through Square for invoice #[redacted]. The payment was for the "Michael Kors Brown Purse with MK Logo, Like New" being sold on Facebook Marketplace by Jessica Casarez-Scheid under the business name For The People. Despite requesting the tracking number multiple times, Jessica has only mentioned that she will inquire with her husband later. As of today, Tuesday, September 24, [redacted], I have not received the tracking number as promised. When I asked for the tracking number by 5:00 pm today, Jessica chose to block me instead, which raises concerns of possible fraudulent activity. Since Jessica has been unresponsive, avoided my messages, and blocked me, I am seeking a refund of $55.00. You can contact me via email: [redacted] Thank you for your assistance. Beth

I placed an order for a door with CBW Doors California on July 26, [redacted]. Initially, I paid 50% down of $4,[redacted], but the CAD drawing was not provided until 1-2 weeks later. Despite needing the door urgently for the front entry, the company couldn't guarantee an expedited order, so I decided to cancel. Mr. Sam Cohen assured me I wasn't charged. However, on Sept 15, [redacted], my credit card notified me of a $4,[redacted] charge from Square-CBW, which I had disputed and thought was resolved. I spoke directly to Mr. Cohen, who claimed he never charged me and provided evidence. This situation has caused emotional distress to my family, as we haven't received the door but are being billed. I urgently need a resolution to this matter.

I ordered a door from CBW Doors, California on July **, ****. They asked for a **% down payment of $*,***, but the CAD drawing was delayed by *-** weeks. Since the door was urgently needed for the front entry, I canceled the order when they couldn't guarantee an expedited delivery. Mr. Sam Cohen assured me no charges were made, but my credit card was billed $*,*** by Square-CBW in September **, ****. Despite Mr. Cohen's screenshot showing he didn't charge me, the issue remains unresolved. I have contacted Mr. Cohen directly to address this matter promptly due to the distress it has caused. $*,*** is being billed without us receiving the door. Kindly assist in resolving this matter promptly.

I mistakenly used my Medical Flex Spending card to pay $[redacted].06 for a service when it should have been $80.00 on April 9, [redacted], at "Cranes Natural Healing Center/Twin Cranes Acupuncture." Although the provider promptly refunded $[redacted].06, it did not come back to my Medical Flex Spending Mastercard as explained by their customer support. The refund reference number is [redacted] and the provider confirmed they processed it. I am uncertain if the money is held by Square, but I am seeking either a cancellation and reissuance of the refund to the provider, receiving a check, or having it refunded to another personal credit card.

I need assistance with a pending transfer that has not posted to my account. I expected to receive it this morning but it hasn't shown up. I confirmed with the sender that they processed it. I also checked all account and routing numbers to rule out errors. I appreciate the fast help from the Cash app in the past, but this is urgent as it's for a power bill that affects my kids. I'm anxious and need a quick resolution. Depending on how this is resolved, I may stop using the Cash app. I appreciate any help in getting this sorted quickly. Thank you.

On the night of 9/4 (technically 9/5/19 at midnight), I purchased 2 Jack Skellington Scentsy Wax Warmers for a total of $[redacted].00 from Rebecca H. on eBay. We agreed she would provide the tracking number for my shipment in a "couple of days." After waiting and not hearing from her, I reached out. She claimed her aunt had passed away and became rude. Despite giving her time, she continued to be unresponsive. I noticed she was active on eBay and updating her Facebook selling page shortly after saying she was unable to deal with things. Feeling scammed, I requested either the tracking number or a full refund. She promised the warmers by September 29th, but now refuses to provide a tracking number or refund. I simply want my money back. There are other affected buyers who likely want the same resolution.

I have been attempting to process a payment for three months of tutoring. However, my square account deducted $[redacted].00 for the payment and then deactivated my account. Unfortunately, my bank statements do not reflect the payment received, leading me to contact the parents of my students to initiate a dispute. I received an email from Square requesting the return of the funds that were never deposited into my account. It seems that Square has misplaced this money by depositing it into a different account. Both the payer, Veronica Molinar, and myself, Mary T Rodriguez, are seeking clarification on the whereabouts of these funds. Please provide us with answers promptly. You can reach me at [redacted] or [redacted]. Thank you.

I've been attempting to make a payment for 3 months of tutoring services. Square charged me $[redacted].00 but then deactivated my account. My bank statements don't reflect the deposit and I've reached out to the parents of my students to dispute the charge. I received an email from Square requesting the payment. The funds seem to have been sent to the wrong bank account. Both the payer and I are seeking clarification from Square about the location of the money. My email connected to the deactivated account is [redacted] My name is Mary T. Rodriguez; you can reach me at [redacted]. The person who paid me is Veronica Molinar, and her email is [redacted] Please assist us promptly.

I have a crucial catering job for a client, but I'm puzzled why my account is suspended. This situation is causing great inconvenience as we are on a tight schedule to place our order. Why would your company accept the payment if there were doubts? It feels like an unnecessary interruption in our lives and business operations. Please address and resolve this issue immediately so that I can proceed with the necessary arrangements for our event.

Hi, I'm Garlena Pierce. I received an email from [redacted] regarding a withdrawal from my bank account. The email informed me that my account will be debited $[redacted].04, but there is a customer dispute on my Square Dashboard that has been approved for a refund. It advises me to visit the dashboard for more information, and the funds will be returned within one to two business days. I need help understanding this because I only agreed to one refund.

I deactivated my account because I mistakenly did not receive the free processing bonus offer as intended when signing up using a referral link from a friend. I ended up creating a regular account instead of taking advantage of the limited-time bonus. I attempted to close my account to rectify this, but now I am left with an inactive account and no bonus. Can I please receive assistance in adding the offer to my account as I am a new user who encountered issues during the signup process today?

I experienced trouble with my phone over the weekend, and it won't power on. My boyfriend tried to send me money for a new phone via Cash App. Unfortunately, I am unable to access my Cash App account as I cannot receive the sign-in code due to the phone issue. I do not have an email linked to the account, just a phone number. A week ago, I created a new account using my email address to reach out to support, but I have not received a response yet. It is crucial for me to get access to the funds in that account promptly. Thank you for your help.

I recently received a fraudulent call from someone pretending to be from Cash App. They had my contact information and tried to get my pin number. They accessed my account and claimed that a $95 deposit sent four days ago would not be credited to me. I promptly closed my Cash App account, but the $95 deposit is still missing. I am unsure what steps to take next to resolve this issue and retrieve my $95. Please help me address this problem as soon as possible. Thank you.

I registered with Square for my business earlier this year. After processing a few transactions, they unexpectedly closed my account without giving any explanation. They are withholding nearly $[redacted] of my funds until September. Unfortunately, the email linked to the account is no longer in use. I have attempted to reach out to Square without success. Contacting them by phone has been unsuccessful, and I am struggling to find an alternative way to recover my funds.

I need help processing a refund due to an issue with a canceled deposit by Square. I attempted to refund it from my account but was unsuccessful. I've been trying again, but the app won't allow it. I just want the refund processed so Square can deposit my money. I'm considering switching companies because it has been a long time, and I haven't been able to contact you to resolve this issue.

I received a text informing me that my phone number has been unlinked from my Cash App account. I suspect someone I know is behind this as they were possibly trying to set up an account without my knowledge to access funds. This individual deals with Bitcoin, an activity I am not involved in. I have never had a Cash App account, but I am aware of someone who does. I urge Cash App to prevent unauthorized use of phone numbers to create new accounts. I am concerned about any potential harm caused by this person's actions and feel violated by being taken advantage of without compensation.

I updated my phone number, but I am unable to access my Cash App account that holds two previous deposits. I have attempted various methods to combine my accounts, but it keeps prompting me to verify my old account using a verification code sent to my old number, [redacted]. My Cash App username was emilypinks and is now emilypinkss. I have been struggling with this issue for months without any assistance or resolution. It is incredibly frustrating.

I was approved for a loan from Square a few days ago. I've been closely monitoring my dashboard for pending deposits. Yesterday, and over the weekend, the loan deposit was pending but indicated it would be in my bank account on the next business day, which was initially stated as October 6th. However, today, the deposit is no longer showing as pending, and it's a day later than expected. I would appreciate it if you could assist me in understanding the delay in processing this deposit.

I am a long-standing client with regular monthly transactions. Recently, I opened a new additional account five days ago to receive payments. Kamil Drezek, a mutual long-term client, sent me $[redacted], which has not reflected in my new Wells Fargo account designated for David Fabricius. Previously, payments were made to my Bank of America account. I am concerned as I need to invoice other clients but fear payment delays. Could you please locate the $[redacted] payment swiftly and ensure it is credited to my new account? Due to a recent breakup, I am not familiar with my customer code. For communication, I use [redacted] and [redacted] My social security number ends in [redacted]. My assistant set up the new account with [redacted], but I lack access. I urgently require resolution and assistance to retrieve the funds promptly. Thank you for your attention.

I am inquiring about the suspended payment and the difficulty in communicating with [redacted]. I entered the customer code provided by Square when I signed up, but it is not recognized. I struggled with the validation form and need assistance with three questions. Losing $[redacted] is significant for my small business, and I cannot afford this situation. All transactions, including $1 refunds, were valid. The inability to reach [redacted] for three days adds unnecessary stress. I am puzzled by the lack of response via phone or email from them. The issue must be resolved promptly.