Square Customer Service Issues

Recently, I experienced an issue twice, where my receipt was sent to the wrong person through Square - once at Salt and Straw and once at a local coffee store. This breach of confidentiality is concerning as my credit card details are being shared incorrectly. I have attempted to contact Square, but I have been unsuccessful in reaching a human representative. I kindly request a Square professional to reach out to me promptly to address this matter and provide assistance with this ongoing issue.

I am new to this app and made an error in sending $90 to the wrong person. I was trying to send it to Katie Burgess, but it went to Katerina Bayless instead. I attempted to request a refund, resulting in another accidental $90 payment. I have messaged the recipient via the app requesting the $[redacted] back, but she has declined three times. I am unsure how to proceed with resolving this issue. Thank you.

Hello, I am a new home business and I am in desperate need of a Square reader to make card payments easier for my customers. I have been locked out of the Square system because my license is not verified. I have contacted the ATO, but they were unable to verify my license. However, the transport department confirmed that my license is active. I am unsure how to resolve this issue but I would really appreciate another chance to try a different ID method. Can you please assist me? Kind regards, Marama

I recently received an email informing me that my deposit functions were being suspended until I answered security questions, which I promptly did. After submitting my responses and documentation, I received another email mentioning issues with my answers. When I returned to the questions form, I noticed a notification highlighting problems with the bank statement and invoice I provided, which confuses me, as they are from the same account linked to my Square account. I believe there may be an error on your side, as I have already supplied all the requested information.

I noticed a transaction on my bank statement that seems unfamiliar to me. I don't recall making a purchase through Square, especially since I rarely shop online. The transaction date, 8/30/19, and the vendor "SQ *SQ * ARP ALTE gosq.com TX" are both unusual to me. Given that Square transactions usually involve a mobile phone, this seems out of the ordinary. The transaction number is [redacted]6 [redacted]. Could you please provide me with the name and contact information associated with this purchase so I can verify its legitimacy? Regards, T. Warren

I have made multiple purchases from an online boutique and paid through Square. The owner initially stated a 4-6 week turnaround time for orders. However, it has been over 9 weeks since my first order. I requested a refund, and despite the owner initially sending a refund screenshot, they later canceled it and inquired about the card I used for payment. The total amount exceeds $[redacted] from multiple transactions, and the owner seems to be avoiding issuing a refund by repeatedly canceling it. When I consulted Square customer service, they explained that a refunded transaction cannot be refunded again through Square. What steps should I take to recover the funds?

I recently received an email asking for a password change and promptly updated it. My account number is 9[redacted]-[redacted] with the Northern Virginia Wellness Center. Our correct address is [redacted] University Drive Suite [redacted], Fairfax, VA [redacted], not Alexandria, VA as listed. I urgently need assistance. When I call [redacted] with my account number, I am told my account is closed. I have not received any notification of closure and have always been up to date with payments. I require an explanation and would like my account reinstated immediately. Contact D. Goel at [redacted] for further communication. Thank you, Deepak Goel.

I am dealing with a challenging situation where a customer is disputing the wrong amount for a ride that we could not provide due to power issues with the alarm system. Despite attempting to refund the $85 for the missed ride and contacting the customer via call and text, they are now disputing $[redacted], which is incorrect. I have tried to clarify this discrepancy by reaching out through text messages to no avail. Unfortunately, I am unable to attach the confirmations directly to the dispute as they can only be emailed. I have provided other documentation such as the signed contract for the total of $[redacted] for all 4 trips, which should demonstrate the accurate breakdown. It is frustrating to encounter dishonesty in such a situation and I am willing to provide any necessary information to resolve this issue.

I unintentionally cancelled my Uber ride at Ft. Lauderdale airport and was approached by a driver with a Lyft sign. Despite my initial hesitation, he assured me I didn't need to use the app since he was already there. He quoted me $15 for the 14.4-mile trip home. However, he charged me $[redacted].12 through My Square instead. After disputing the charge with my bank, the driver insisted it was not an error. I reported the incident to the police and Lyft, unsure if he is affiliated with the company. I urge for his Square account to be deactivated to prevent further scams. Losing $[redacted] in this situation is distressing. Thank you. - Marsali O.

A customer purchased a $28.00 necklace, totaling $29.75 with tax. I processed the charge for her. Subsequently, her friend bought another necklace and paid in cash. However, on my screen, it seemed like the charge did not go through, so I approved it as I assumed it was the cash transaction. Later, I noticed that the $29.75 charge was missing from my transactions. I located the customer, and after checking her bank statement, she confirmed the deduction. She sent me a screenshot of the payment from her bank, which I did not receive. I need assistance on how to retrieve this payment in my account. Please reach out to me as soon as possible.

I do not have an account. I am requesting a call regarding a charge on my American Express card. Please contact me at my office number: [redacted]. If I do not receive a prompt response, I will escalate this matter to The Texas Attorney General for failure to provide adequate access to report issues. Thank you. Lewis M. Chandler The Chandler Law Firm, L.L.P. [redacted] Southwest Freeway, Suite [redacted] Houston, Texas [redacted] [redacted] Telephone [redacted] Facsimile Please note that sending me an email does not create an attorney-client relationship. To retain my services, a contract must be signed. This email is legally privileged and confidential. If you are not the intended recipient, please delete this email and notify me immediately. Thank you for your understanding.

I received this email regarding a disputed payment through Square for $[redacted].54, but we don't use Square. Can you please investigate this to clarify if it's genuine or a potential scam? Thank you, Anne Re: Square Dispute $[redacted].54 Payment #OwBDNy1Ex7uA7S54W44EpvMF Hello, You have received a disputed charge of $[redacted].54 from a card ending in [redacted]. The amount will be deducted from your daily Square balances, and you will receive updates via email. You can refund or challenge the dispute to address it promptly. For more details on Square's dispute resolution, visit the Support Center. Thank you, Square Team © [redacted] Square, Inc. All Rights Reserved. [redacted] Market Street, Suite [redacted] San Francisco, CA [redacted] Unsubscribe from these emails

I recently started using Square services, primarily for invoicing my clients. Unfortunately, I encountered payment issues with a client, which prompted me to make a test payment using my own debit card, only to have it declined as well. Despite reaching out to customer support via email, I have not received a satisfactory resolution. The lack of response is concerning, as I wish to avoid any further payment issues with my client, especially given the professional nature of our relationship. I am unsure of the underlying cause of these payment problems and am seeking guidance on how to rectify the situation promptly.

I am having trouble locating the company that provided a service for me as my receipt does not have their name or address. I need it for insurance reimbursement. The receipt shows a charge of $[redacted].00 on August 28th. I have been unsuccessful in my attempts to contact them. I would appreciate any assistance with this matter. The receipt only contains two smiley faces, the total bill amount, a signature, and the name "24/7 Locksmith Severn". Thank you for any help you can provide.

I recently sent an email but forgot to include all the necessary details. The service took place on 8/28/[redacted] in the afternoon. I live in the Severn, Maryland area near Telegraph Road and was billed $[redacted].99 for the home entry service. I am looking for the contact information of the individual who provided the service. It is important for customers to be able to reach out if needed, so I am requesting a proper receipt with the company name, address, and a detailed breakdown of expenses for insurance purposes. Thank you.

I don't have or want a Square account. I bought items in person with a credit card and got a printed cash register receipt. Yet I received an email from Square with a copy of the receipt without giving them my email or permission for emails. I want my contact info removed from Square's database and to know how they got my email and what they might use it for.

My husband bought a Square reader, not realizing we could get one for free. He activated his account and is using the one he purchased. I decided to try to get a free one, but I got a phone call during sign-up and don't know if I finished the process. I tried to sign in with the email and password I would have used, and it said it was invalid. So, I attempted to create a new account, but it said the email was in use. When trying to reset my password, it said I reached the limit on changes, even though it was my first attempt. Now, I'm stuck not being able to sign in or create a new account. It's frustrating that I have to type all this out when I could have just spoken to someone on the phone. I hope this message wasn't in vain since I can't reach customer support.

I am experiencing difficulty signing into my Square account due to the two-step verification process sending a code to my old cell phone number. This has resulted in me being unable to access important customer information, leading to the shutdown of my business. I still have access to my email and remember my account credentials. It would be greatly appreciated if there was an alternate method to verify my account or if the two-step verification could be temporarily disabled to grant me access. This situation has become critical for my business, and if not resolved promptly, it may force me to discontinue my longstanding relationship with Square. The current system appears flawed, especially considering the common occurrence of individuals changing cell phone numbers.

Six months ago, I was diagnosed with HIV after completing a rehab program. I was homeless for a year before that and was eager to find a home to start my medication and be a healthy, functioning member of society. A good friend paid for me to get an apartment, but I've been trying for 6 months to access the $[redacted] paid to me through my Square account. I've been homeless, waiting, and begging for my money. As I hoped to end my homelessness after finally graduating from college and moving into my own place, Square has held my money with various excuses, even after the [redacted]-day mark. Despite receiving deposit notices, I haven't seen a single dime, just penny deposits every day as a reminder. After closing my account and receiving multiple unhelpful emails, Square suddenly reviews my account, freezes my deposits, and fails to respond to my messages to get my money back. It's been [redacted] days of this ordeal, with no resolution in sight.

The chip reader's performance is unreliable. It frequently loses power during long craft shows causing delays when reconnecting. This situation is frustrating as it leaves me waiting to process charges while customers are waiting in line. This reflects poorly on your company. I am considering switching to a contactless chip reader due to these issues. I have recently purchased an LG Stylo 4 and would like to know if your contactless chip reader is compatible and if it can sustain power throughout the day without needing to be recharged.