I currently have two accounts under my account name ssruthi**, however one is being cha...

GetHuman3696095's customer service issue with Spotify from October 2019

Help with my Spotify issue
The issue in GetHuman3696095's own words
I currently have two accounts under my account name ssruthi**, however one is being charged ** dollars per month even though I have a student account. I want to move my music from my old account to my new one, however I can't seem to select multiple music tracks on my computer (lenovo windows *) to move to a new one. I was wondering why I can't select multiple tracks and how to do so? I also would like to know how to close my old account, thanks!

GetHuman3696095 did not yet indicate what Spotify should do to make this right.

How GetHuman3696095 fixed the problem
I had two separate accounts attached to different emails. So to close one, I just followed the steps to for closing an account and closed the account I no longer needed.
Do you have a customer issue as well?
We can help you get Spotify's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Spotify issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Spotify

Customer service issue
Reported by GetHuman3696095
Oct 3rd, 2019 - a year ago
Fixed
GetHuman3696095 shared how to fix
Seen by 6 customers so far
Similar issue to 46561 others
0 customers following this
Items needed
Name on the account
Your date of birth
Zip code on the account
Email address on the account

Timeline

GetHuman3696095 started working on this issue
Oct 3rd, 2019 1:28pm
GetHuman3696095 indicated the issue is not fixed yet.
Oct 4th, 2019 1:45pm
GetHuman3696095 indicated the issue is not fixed yet.
Oct 4th, 2019 1:46pm
GetHuman3696095 confirmed the issue is fixed. Hooray!
Oct 4th, 2019 2:25pm