I currently have two accounts under my account name ssruthi**, however one is being cha...

GetHuman3696095's customer service issue with Spotify from October 2019

Help with my Spotify issue
The issue in GetHuman3696095's own words
I currently have two accounts under my account name ssruthi**, however one is being charged ** dollars per month even though I have a student account. I want to move my music from my old account to my new one, however I can't seem to select multiple music tracks on my computer (lenovo windows *) to move to a new one. I was wondering why I can't select multiple tracks and how to do so? I also would like to know how to close my old account, thanks!

GetHuman3696095 did not yet indicate what Spotify should do to make this right.

I have an issue with Spotify too
How GetHuman3696095 fixed the problem
I had two separate accounts attached to different emails. So to close one, I just followed the steps to for closing an account and closed the account I no longer needed.
Please help with my Spotify issue
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Spotify

Customer service issue
Reported by GetHuman3696095
Oct 3rd, 2019 - a year ago
I have an issue with Spotify too
Fixed
GetHuman3696095 shared how to fix
Seen by 6 customers so far
Similar issue to 46561 others
0 customers following this
Items needed
Name on the account
Your date of birth
Zip code on the account
Email address on the account

Timeline

GetHuman3696095 started working on this issue
Oct 3rd, 2019 1:28pm
GetHuman3696095 indicated the issue is not fixed yet.
Oct 4th, 2019 1:45pm
GetHuman3696095 indicated the issue is not fixed yet.
Oct 4th, 2019 1:46pm
GetHuman3696095 confirmed the issue is fixed. Hooray!
Oct 4th, 2019 2:25pm