Spotify Customer Service Issues

I am 22 years old and have had a Premium subscription since June [redacted], a month after graduating from high school. Despite intending to sign up for the student discount, I was charged the full amount until October [redacted]. After that, I only received 11 discounted months before being charged the full Premium price in September [redacted]. I continued paying full price until July [redacted] when I finally enjoyed 12 months of the student discount until July [redacted]. As a student, I have only received 23 months of the student discount over the past four years. When attempting to upgrade back to the student account in my profile, I encountered a "cannot verify" error. I aimed to benefit from the student discount for the entire 4-year period (June [redacted] - June [redacted]), but received less than half of that time. I am requesting either a refund of the overpaid amount during the 25 months without the discount, or at least an extension of 2 more years of discounted usage in accordance with Spotify's 4-year limit for students. All the information provided is based on the receipts section of my online Spotify account.

Hello, I am requesting the cancellation of my trial subscription. I was under the impression that I could use SPOTIFY to play music on my PS4, but it appears that is not the case. The lack of adequate customer service experience has left me frustrated and unwilling to continue with your services. Unfortunately, the phone number provided by your representative was incorrect. My username is witchmandiego, and the last four digits of my credit card are [redacted]. You can reach me via email at [redacted] or through phone or text at [redacted]. I have not made any changes to the account. Please cancel my subscription promptly. I plan to notify my bank to block any transactions from Spotify to my bank account. My trial period began on 8/7/[redacted]. I prefer using AMAZON for my needs. The partnership between Spotify and Playstation on their console is rather confusing. Thank you for your attention to this matter. Sincerely, W. D. Dillon

I accidentally logged into my account without entering the password and it seems like I have deleted my premium account on Headspace. Now, when I play songs on Spotify, ads pop up after a couple of tracks. On top of that, my library seems to be empty. The last payment I made through PayPal on August 27th for £14.99 was for Spotify premium, but now I can't seem to access it. I'm worried that logging in without the password caused this issue. I really need to retrieve my playlists as they contain songs that are important to both me and my daughter. Any help would be greatly appreciated. Thank you.

I am having trouble accessing my Spotify account. We have a family account, and my husband has been using our shared email address while I used my old work email. When I tried to log in recently, I realized the password I used was incorrect. After attempting to reset my password, I realized the reset email was sent to my old email address, which I can no longer access. My husband's email is [redacted], my username is tabsjones67, and my old email is [redacted] I would like to regain access to my account. Ideally, I would like to switch to using my husband's email, but if not possible, I can use my current work email. It is important for me to keep my account and playlists intact. Thank you.

I am having trouble signing up for Spotify Premium for Students. After entering my details and logging into my university's website as instructed, an error occurred on the verification page. When I tried to fill out the form again, it stated that the offer had already been redeemed, but my account remains Free. I am eager to have a Premium account and would appreciate any assistance in resolving this issue. Thank you.

My husband and I both signed up for the free trial using the same email address. I canceled my account but had trouble accessing my husband's. I received an email indicating a charge of £9.99 was made from his PayPal account, suggesting his subscription wasn't properly cancelled. Due to recent personal circumstances, including the loss of my father, I have a lot on my plate and need assistance with this issue. I kindly request you to verify if my husband, Steve Rickard's, subscription has been canceled. If not, please cancel it and send a confirmation email. Your help during this difficult time would be greatly appreciated. Thank you, Jackie & Steve Rickard.

Please review my previous email regarding the issue. It contains images of receipts from Shoppers Drug Mart for a $60 Spotify Premium card with the card number provided. Unfortunately, the PIN was not revealed. A previous Spotify representative confirmed the provided information was enough for an active premium account until summer [redacted]. However, I am still receiving ads, losing my stored music library, and unable to activate a new $30 Spotify premium gift card. The payment options only mention PayPal and credit cards, nothing about the Spotify gift card. Essentially, I have a $90 subscription for Spotify Premium that remains inactive. Please activate the $90 premium account promptly. My contact email is [redacted], and the new $30 card's PIN is BHNCC0T2031 with card number [redacted][redacted]99. My full address is [redacted]-[redacted] Eagle St N, Cambridge, Ontario, Canada, N3H 5S9, Attention: Mr. Robert Allan G. Thank you, Robert G. Please restore my trust in Spotify.

I am reaching out because I recently received an email notification from Spotify indicating that the email address associated with an account I do not own has been changed. Below is the content of the email I received. I would appreciate it if you could assist me in deleting this account and advising me on what steps I should take to ensure that my identity has not been compromised through Spotify. Thank you, M. H. Email message received: Hello, Spotify here. We are informing you that the email on your Spotify account has been recently updated. The previous email was: [redacted] The current email is: [redacted] If this was authorized, no further action is required. If you did not make this change, please click the link provided to report fraudulent activity, and we will investigate further. For any inquiries or concerns, please get in touch with us. Regards, Spotify Limited

I recently misplaced my credit card and had to cancel it. Only later did I realize it was linked to my Spotify account which caused my account to be disabled. I updated my card details, but now I've discovered that my Hulu account has been deactivated as well. I would appreciate assistance in reactivating my Hulu subscription. It doesn't seem reasonable for my Hulu account to be disabled just because I updated my payment information.

I am experiencing issues logging into my Spotify account once again. I have been a loyal premium subscriber for almost 3 years but keep getting logged out unexpectedly. Unfortunately, I cannot remember my password and I am unable to reset it because the associated email is no longer accessible. I am frustrated with this recurring problem and either need it resolved promptly or a refund for the premium subscription I have paid for. This ongoing inconvenience has led me to consider switching to a different music platform. Today, I had to endure a musicless hour-long commute to work due to this technical glitch. To address this matter, please advise me on how to log back into my account. Thank you.

I am being charged $13.90 every month for Spotify, an app I no longer use. Even when I had it, I didn't get unlimited music, still had commercials, and limited skips. I've tried to resolve this without success. Please cancel my Spotify subscription tied to my user ID [redacted] The last charge was on 9/14/19 with order ID MSSBZ9JM43. I live at 69 Joy Dr., Unit A2, South Burlington, VT, [redacted]. I'm willing to provide any other info needed to cancel. I'll track my requests to escalate if necessary. Please assist in cancelling my subscription and stopping these charges promptly.

I have been a dedicated Spotify customer for many years along with my family. Unfortunately, last month I encountered a persistent error message regarding server issues, preventing me from accessing my music. Due to unforeseen circumstances, I was hospitalized at Vanderbilt for over two weeks, making it impossible to address this matter. While I understand these technical difficulties are beyond your control, I would appreciate a credit for last month's subscription to ensure I can enjoy Spotify this month. I am not seeking a refund but kindly requesting a one-time credit considering the inconvenience of being unable to use the service I value so much. I am eager to continue my subscription with Spotify and trust that my situation from last month can be taken into consideration. I apologize for any inconvenience and appreciate your understanding. Thank you for your time and assistance. Best regards, L.R. Please reach out if you require more details. Thank you and have a wonderful day! :)

I recently noticed two charges on my bank statement from Spotify that I did not authorize. I believe someone used my card to sign up for a $0.99 trial three months ago and then for a $14.99 charge recently. I have never used Spotify before as I am a SoundCloud Go+ subscriber. Despite having multiple email accounts, none of them show a premium Spotify subscription. When I tried to log in with Facebook, a new Spotify account was created, making it difficult for me to cancel the subscription. I am concerned about future unauthorized charges and would like to request a refund, identify the email linked to my card, and remove my card details from that account. I appreciate any assistance you can provide in resolving this issue. Thank you.

My card was charged $14.99, which I did not authorize. I expect a full refund as soon as possible. I am unhappy with Spotify charging my card monthly without my consent. I want to change this payment method to avoid future unauthorized charges. I canceled my subscription for this month and did not plan on renewing. It is unacceptable for Spotify to charge me without my permission. I have noticed similar complaints from other customers online and will escalate this matter further if needed. Please refund me the full amount of $14.99 promptly.

This morning, I received an email from Spotify asking me to confirm an account I never signed up for. I contacted their customer service through chat and requested the deletion of any account linked to my email address ([redacted]). Instead, I was redirected to a site requiring payment for assistance, which I found unreasonable. If my email was misused, it constitutes fraud, and Spotify must remove the account immediately. I informed them that if I do not receive a response by tomorrow, I will report the issue to the New York State Department of Consumer Affairs and the Better Business Bureau. When a user reports potential fraud with their email for a Spotify account, it is Spotify's legal responsibility to address and delete the account. - J.L.

I tried to update my Visa credit card information for my monthly direct debit payment, but the "change my payment details" button was unresponsive and kept loading indefinitely. I tried logging off and back in multiple times, but the issue persisted. I'm getting frustrated with this experience. I am concerned that my Visa details may have been compromised due to these technical difficulties. Please reach out to me for assistance.

I have been paying $5.99 monthly for the Spotify Student + Hulu with ads plan for a while now. Every six months or so, you charge me the full amount and I lose access to my Hulu subscription. Despite what the support staff says about emails being sent before student status expiration, I have not received any notifications. Can I please get a refund for the price difference ($10.99 - $5.99 = $5.00) and have my Hulu subscription reactivated? If not, kindly cancel my subscription and refund the latest charge from Sept 10. Due to the lack of communication and support for this issue, I prefer to take my business elsewhere. Thank you.

I canceled an account earlier this year and opened a new one with Spotify. However, I noticed that Spotify has been taking two payments from my account. One shows as "Spotify" followed by a long number, while another appears as "SPOTIFY LONDON." The genuine one displays as "PAYPAL *SPOTIFY." I am concerned about this discrepancy on my bank statement and would like a refund. Despite canceling my subscription, payments continue to be deducted. I find this situation very frustrating and unfair to all customers. I have spoken to my bank, and they advised me to contact Spotify for a resolution. If this issue persists, I may need to escalate it further. I hope this matter can be quickly resolved. Thank you. Kimberly F.

Hello, my subscription is about to end, and I wish to cancel it. I've attempted to follow the cancellation process but encountered issues. Despite requesting a new password and trying to use it, I am still unable to access my account. This situation has left me feeling frustrated. I fear being charged $9.99 for the upcoming month even though I've been actively trying to cancel before the renewal date. I have refrained from using the service for the past week to avoid incurring charges, but the inability to cancel it on time is causing concern. I kindly request your assistance in canceling my subscription to prevent the impending charge.

I recently noticed a charge on my account for a family plan instead of just the individual plan I had. I did not make any changes to upgrade to a family plan, so I would like a refund for the difference. I have temporarily suspended my account until this is resolved. Once the refund is processed, I plan to reactivate my individual subscription promptly. Additionally, I am concerned that a third party might have accessed my account, so I request that all devices connected to my account be disabled for security reasons. Thank you for your assistance in addressing these matters.