Spotify Customer Service Issues

I have noticed two recent occurrences on my account. Firstly, I was double-charged this month for my Spotify subscription on both Monday and yesterday, totaling $9.99 each time. This happened a few months ago as well, but as it has recurred, I want to address my concern regarding this issue. Secondly, I should still be benefiting from the student discount rate of $4.99 for Spotify. I am unsure when this changed, but I am still a student and have been charged the full amount for over 8 months. I appreciate your prompt assistance in resolving these matters and eagerly await your response.

I have recently discovered that I have been charged for Spotify services for the past 2 years, even though I cancelled my account long ago and have not been using their services. I found out about these unauthorized charges about 4-5 months ago, totaling $40. I have been trying to reach out to Spotify for a resolution, but without an active account, they keep asking for an email that I no longer have access to. Despite explaining my situation, the responses I receive are unhelpful automated messages, leading to a frustrating cycle of back-and-forth communication. I do not have the Spotify app on my phone and feel like I am being taken advantage of.

This morning, my phone logged me out of my Spotify account. When I tried to log back in, it kept saying my password was wrong. After a few attempts, I decided to reset the password. I entered my email, and my phone said a reset link would be sent there. I've tried this multiple times today, but no emails have come through. I'm certain I entered the correct email because using any other email triggered a message saying they were not linked to accounts, but this one didn't. I suspect it's the right one. To avoid email issues, you can contact me at [redacted] Thank you!

Hello, I have a Spotify Premium account with Hulu that I've had for a few months. However, on Wednesday, August 14, when I tried to access Hulu on my Roku TV, I was asked to log in again, even though I had already done this when I purchased the TV two weeks prior. Later, when I tried to log in on my phone, I was prompted to "(Re)subscribe to Hulu." Despite being a subscriber through Spotify, I was surprised to find out that my Spotify account had reverted to the free version. After trying to upgrade back to Premium, I was successful on Spotify but couldn't reconnect with the Hulu promotion I had just two days prior. This situation felt like a bait-and-switch, as I signed up for a service linked with Spotify, used it for months, and suddenly lost it without warning. I was disappointed by the lack of communication regarding my account status and payment issues. If possible, I would appreciate your assistance in restoring my account to its previous state. Thank you.

I manage a Spotify Premium for Family plan. Recently, I received an email stating that Spotify couldn't confirm the address for an account on the plan. Another email without an account name reiterated this. The absence of an account name in the second email was overlooked. Now, a member was removed from the plan, possibly due to logging in through Facebook without a username. I am unable to add them back. How can I resolve this and reinstate their access to the family plan?

To the recipient, I am hoping for assistance. I kindly request a customer service live chat or phone number to address my current issue. The guidance available on the website has not been satisfactory in my attempts to update my family plan. Upon returning to Malaysia from Singapore, I have been unsuccessful in adding my dad to the plan due to an issue with the address verification, despite it being the same as mine. Following the site's instructions to update payment details to reflect my current location has not resolved the address problem and inadvertently led to double charges for the update. Additionally, my dad is still unable to access the family account. The provided help page has proven inadequate in resolving these challenges after hours of attempting to do so. I urge Spotify to take action on this matter.

I purchased a Full Year of Spotify premium on September 12, [redacted]. However, today, August 21, [redacted], I received a notice that my annual membership is expiring in five days on August 22, [redacted]. I would appreciate a prompt correction and a response via email at [redacted] before August 22, [redacted]. Failure to do so will result in me filing a complaint with the Better Business Bureau on Monday, August 26, [redacted]. The inaccurate RED Flag expiration notices on my account are bothersome, especially considering I have been a loyal paying member since the company's inception. I find the threats of early termination due to this error unacceptable, ultimately leading me to not renew my membership. I intend to share this feedback with other Google users to reflect Spotify's dishonesty. I have also submitted this complaint to "get human" as Spotify lacks proper channels for grievances.

Hello! I am experiencing issues accessing my Hulu account that is part of the Spotify bundle ($9.99/month). I attempted to contact Hulu customer service, but my account appears to have a problem. In Spotify under "Account Overview" and "Your Services", when I click "Start watching" for Hulu, it redirects me to a Hulu log-in page with a generic email ([redacted]) that I cannot change to my actual Spotify Premium email. I have tried the 'forgot password' option, but no email was received on my Spotify log-in email, and Hulu customer service mentioned no account linkage. Any suggestions on resolving this? It seems that my Spotify email is not being recognized on Hulu.

I have been trying to resolve a Spotify gift card problem for a week now, but without success. We bought two $30 gift cards from Staples, and while one card worked on our daughter's phone, the other one isn't working. It's frustrating to keep reaching out here and not get anywhere. Spotify, you need to fix this within the next 24 hours, or I will take further action. We were considering the family plan, but this experience has made me reconsider. If this issue isn't resolved by August 23rd at 8 pm, I will escalate it to the Better Business Bureau. Danielle P. [redacted] [redacted] Problematic Card Pin: BHN0699NKAV Card Number: [redacted][redacted]79

Hello, I am Lukas Best. I recently signed up for a promotion offering 3 months of free Spotify Premium, and then $9.99 after that. However, I was surprised to find out that I had to pay $9.99 upfront, leading to late fees. The wording on your website was misleading, causing confusion. I thought my credit card would only be charged in September. Can you please remove the late fees and interest from my bill? I am happy to pay the $9.99 subscription fee. My online statement from U.S. Bank Visa showed no charges, reinforcing my understanding of the payment schedule. I have paid the bill in full for now but would like a refund of the late fees. Please reach out to me at your earliest convenience. Thank you, Lukas Best.

Hello, I'm Maria Rose, a Spotify artist who recently released the single "Fake Love." Despite reaching nearly [redacted] streams, I've encountered several frustrating glitches with my stats. For instance, visitors to my Spotify page are unable to see my biography or cover art. The listener count also appears inaccurate, showing only [redacted] instead of the actual [redacted]. Inconsistencies persist between the correct and incorrect display of my stats, making it challenging for my audience to access my music details. Even on the Spotify for Artists app, my streams and saves appear as zero, and my music does not show up in my account. This issue is disheartening as I've dedicated effort to building my music presence as an independent artist. These persistent problems are discouraging me from continuing with Spotify due to the impact on my image and visibility. I've attempted solutions like logging in and out, even reinstalling the app, but the issues persist, hindering my progress and credibility as an artist.

I have been using the same Spotify account for years, creating many playlists that I cherish. I adored Spotify Premium, but today's experience has left me unsure about continuing. During a birthday party where I played playlists all night, the songs kept skipping after just 20 seconds, despite my efforts to fix it by logging off and reinstalling the app. Even after resolving that issue, the web player started playing random songs on its own within seconds of me trying to play my own playlist. This frustrating experience has made this the worst day because of Spotify. Despite being a loyal paying customer of over $[redacted] a year, facing these disruptions is disheartening. Many people had their day affected by these issues. I never imagined I would consider leaving Spotify, but this situation is unacceptable. I seek assistance to resolve these problems as I still wish to continue using Spotify.

I recently had a Hulu Premium subscription and had updated my credit card information. However, my subscription disappeared. I was watching Hulu just yesterday. Spotify prompted me to renew my payment to maintain my current subscription, but when I tried to input my new payment details, it led me to click on a downgrade option on the app. Now I cannot access my Hulu account, which I had just been using. Spotify is indicating that I cannot sign up for the same account again. I already had the subscription I wanted, and I should not have to jump through hoops to regain access. I am disappointed as a long-time user since [redacted]. If this issue is not resolved, I will leave a negative review and seek assistance elsewhere. It is unfair that my subscription type has been altered without warning. I insist on having my Hulu Premium account reinstated promptly.

I have mistakenly locked myself out of my Spotify account and cannot remember my login details. I am frustrated with the complicated password reset process as none of my usual information seems to be linked. The only thing I have is this profile number: 22dfwxp7xcya626fo2zb6wd5y, which does not work. The recurring payment for the subscription is deducted from my bank account monthly. I am seeking assistance to regain access to my account or cancel it if necessary. The last payment's reference is [redacted] au[redacted]99, made on 16 August and processed on 18 August. I would appreciate a phone call response to resolve this matter as soon as possible, as I find the current customer service experience unsatisfactory.

Hello, I have noticed that I have been charged $9.99 for quite some time now, which I only recently realized. As a student at the University of New Orleans, I should be benefiting from the student rate as I was previously. I am uncertain when this $9.99 charge started, but it seems to have been ongoing for several months. I am seeking a refund for the excess charges. Additionally, I would appreciate assistance in linking my Hulu account with Spotify, as I understand there is a free tie-in. I usually log in to my Spotify app using my Facebook details, but trying to enter them manually with my Facebook email and password does not work. I am unsure about my Spotify password. I typically rely on "Connect to Facebook." However, when I need to add my account to another device without using this option, I am unsure of the login credentials. Best, J. W.

When I open my app, it automatically connects to a device named "web player (chrome)" that I don't recognize. Even after logging out from all my known devices, this connection persists. Additionally, when trying to play a song from my liked songs or playlists, the app only plays the selected song for 3 seconds before switching to three unfamiliar songs. After cycling through these three songs, it plays from a different artist's collection, seemingly unrelated to the original songs. A notification then appears, indicating that I am playing on "web player (chrome)." I'm unsure if my account has been compromised or if this is a technical glitch, but I'd appreciate assistance in resolving this issue.

I upgraded to Premium, but we initially used my daughter's Spotify account. When she got married and left, I assumed our accounts would transfer to mine. However, when our son lost his phone and we tried to log in again, we discovered he was still on our daughter's account. She removed me, but our accounts didn't transfer. Now, despite paying for Premium, I no longer have access. We need to move everyone to my premium family account - Denise Arnold, Adam Arnold, and Benjamin Arnold were on Kiley Bell's account. Please assist us in resolving this issue. Thank you.

Hello. I subscribe to Spotify Family. Recently, I've been experiencing issues where my music stops playing and switches to random songs that I didn't select. Even when I haven't picked anything, the music starts playing on its own. In my playlist, there are numerous playlists that I didn't create or follow, and I'm unsure how they appeared. There's a message mentioning playing on the web player Firefox, although I've never used it. During my daughter's birthday party, I struggled with these problems and had to go without music. With my son's birthday approaching, I really need this fixed. I would appreciate any assistance you can provide.

Subject: Assistance Needed with Deleting Old Spotify Account Hello Spotify Customer Service, I am writing to seek help concerning my Spotify account. My username is padilla92b, and I have been encountering difficulties accessing my account due to a forgotten password and an outdated email linked to the account. I have attempted to reset my password but am unable to as the associated email is no longer in use. I am currently logged into Spotify on my old phone but unable to delete the account from there. Despite trying various options, I have been unsuccessful in resolving this issue. I would appreciate your assistance in deleting my current account so that I can create a new one without facing any double charges for premium service. Your prompt help in this matter would be highly appreciated. For further communication, please reach out to me via my new email address at [redacted] Thank you for your attention to this matter.

Hello, I am a premium user of Spotify and have encountered an issue with playing my local files on the go. While I appreciate the extensive song library on Spotify, as a DJ and audiophile, I prefer to enhance and listen to songs at 320kbps. Despite my efforts to add my personal collection, including songs I wrote and ripped from vinyl, to my playlist, they appear grayed out and won't play on my phone when offline. This restriction is frustrating as I aim to enjoy high-quality music with crossfade options, especially for my club mixes. Given the discontinued iPod, I seek a solution for enjoying my music seamlessly on the go without violating copyright laws. Any insight or assistance on this matter would be greatly appreciated. Thank you for your attention.