Spotify Customer Service Issues

Hello, I need assistance with merging two artist accounts under the name Murphy’s Ford. Our first five-song EP was released in [redacted] through the distributor CD Baby, and subsequent singles in [redacted] were released by ED Gertler. This resulted in our music being separated on the platform. We want to combine our music and monthly listeners to streamline our presence. What is the process to achieve this?

I am curious as to why certain bands are being removed from Spotify due to their lyrical content. This issue is concerning for me and my fellow death metal enthusiasts. We are considering switching to another music streaming service to ensure our music is fully respected. The freedom of speech should be valued, and it feels like Spotify is not honoring this right. It seems unfair that these bands are available in the United States but not on Spotify, which limits the service. This has led me to cancel my premium subscription.

Since May [redacted], I have been billed $10.66 monthly for my Spotify Premium account. Previously, I was charged $5.33 per month as a student. As a current University of North Carolina at Chapel Hill student, I am seeking a refund for the past 5 months of overcharges. My student discount has not been applied for more than 4 years, and I am unsure why Spotify has removed it. This issue has occurred in the past and was rectified, so I am puzzled as to why it is recurring.

When creating my account, I forgot to add an email address. Now, I can't reset my password as there's no email for instructions. Only the support team can do this. My username is "mattfire121." I miss my account as it has all my favorite songs. Please help me regain access. My personal email is below, but it's not linked to my account. It's in your hands now. Thank you.

I have encountered an issue with my accounts. I mistakenly created a new account with the same email and password as my existing premium account. When I tried to close the new account, I did not receive the confirmation email to complete the process. Consequently, I am unable to access my premium account. The details of the accounts are as follows: - New account: User: Godik, Email: [redacted] - Old premium account: Username: godikseno, Email: [redacted] I suspect the problem arose from having identical email and password for both accounts.

I have two accounts under my name ssruthi12. One of them is charging me $10 per month instead of providing the student discount. I'm trying to transfer my music from the old account to the new one, but I can't select multiple tracks on my Lenovo Windows 8 computer. Can you please assist me with how I can select multiple tracks? Additionally, I would like to know the procedure for closing my old account. Thank you.

I have a premium subscription with your service and I pay $10.59 per month. I made a payment of $10.49 on September 24th, and then another payment was taken out on October 3rd. I'm confused as to why a payment was taken out on the 24th and then again on the 3rd, as it hasn't been a full month. I expect to pay $10.59 per month, so I don't understand why the payments are so close together. I would like to know how you plan to refund the extra charge, as it was taken from my account without justification. I would appreciate it if someone could email me back regarding this matter.

I've had a Spotify Premium account since last spring when I was a college student. I'm still a full-time senior at Ball State University. However, last week, I was unexpectedly kicked off my account. Spotify mentioned insufficient funds, but my account had enough money. When I tried to set it up again, it said there was already an account linked to my college information, and I couldn't proceed.

I have noticed a recurring issue with my account being overcharged by your company. This is the second time this has happened, and it feels like my account is being unlawfully debited. I made a payment last week, and now another unauthorized deduction has been made. This repeated error in billing is unacceptable. Kindly refund the extra charges back to my account promptly. Double-billing is not how I expect to be treated as a customer. I urge you to review my account thoroughly and rectify this matter to avoid any further inconvenience. If this continues, I will have no choice but to escalate this to the appropriate authorities. Please address this matter promptly and provide a resolution. Thank you.

Since the most recent update, the font size has become extremely small on my Samsung Android tablet. The song selections are hard to read due to the large album art. I had my font size set to huge, which was working fine until the update. I am hesitant to update my smartphone for fear of encountering the same issue. I would appreciate it if a solution could be found to adjust the font size through the settings or any other suggestion you may have. My name is Tony.

I purchased Spotify Premium on January 5, [redacted], using card ending in [redacted] for Lillien Coleman with the username lilliensayuri. I have been trying to cancel this service without success. Lillien was added to her father's family plan, so we no longer need this service. I kindly request a refund of the $9.99 that was deducted from my account today, October 4th. Unfortunately, I do not have an account number. I hope this matter can be resolved promptly to avoid further actions.

Dear Spotify, My name is Emmanuella Andoh. I enrolled in the Spotify plan with Hulu and Showtime last school year. This month, I saw a charge of $9.99 instead of the $4.99 college student package rate. This discrepancy is confusing as I am still a student and should qualify for the discounted rate. I kindly request that you correct this issue and refund the $4.00 overcharge back to my account. Thanks, Emmanuella

I recently got a new phone and need to log into my Spotify account. I know my email/username ([redacted]) but I forgot the password. I tried to reset it using the email Spotify sent, but realized it's disabled since it's linked to my old school board account with Thames Valley. As a graduate, I no longer have access. My account wasn't connected to Facebook, so that's not an option. I want to either log in or cancel my account and start fresh with a new one linked to Facebook to avoid this issue. I've been locked out for about 4 months now, still paying for it. I've tried contacting Spotify three times via email with no response and no phone number to call. I've always enjoyed my Spotify Premium service and this isn't a complaint. However, I'm frustrated with paying for a service I can't use. Please, I need urgent assistance.

I have a Spotify Premium subscription, so why am I still seeing ads? I was informed that with Premium, I should have unlimited music without any interruptions. I have already provided my payment details, and I am frustrated that I am not getting the service I paid for. This is misleading and unacceptable. I am considering reporting this to the appropriate authorities, as this feels like a deceptive practice.

Hello, I am seeking assistance with my Spotify premium account. Regrettably, my account has been hacked, and I am currently unable to access it. Consequently, I find myself listening to someone else's playlist, as my personal playlist has vanished. When trying to select "Listen on this phone," it redirects me to the other individual's music. Listening to Spotify each morning before work is a valuable routine for me, and this situation has disrupted it. Please assist me promptly. Thank you.

Hello, all. I've just spent three hours on the phone with Bose IT support, but unfortunately, we couldn't resolve the issue. I own a Bose SoundTouch 10, and recently, it seems like my account was downgraded from Premium to a free version. Despite my efforts to upgrade back to Premium, I haven't been successful. I've tried changing my passwords and email, but nothing has worked. I really want the Premium service but currently cannot afford it. Additionally, I'm unable to add my Bose speaker as there is no speaker icon available. My iPhone is no longer working as a remote, and I'm seeing random songs added to my account that I cannot play. Is it possible to cancel my account and start over fresh? Would I need to create a new account with a new email address and password? Ironically, I don't usually have issues paying for services, but this situation has been quite frustrating. Any advice on how to resolve these issues would be greatly appreciated. Thanks, Quentin.

I am an artist on Spotify and have a question/issue regarding my artist profile page. I recently tried to update my artist avatar, but before I could log in for the first time, an old photo of me was uploaded that I do not want displayed. Although I have successfully updated my avatar with a current photo on the artist edit home page, the old photo is still visible to the public. I noticed a message in the avatar section stating that once a photo is uploaded, it cannot be removed, and I hope this does not mean the old photo will remain permanently. I would appreciate assistance in resolving this issue. Thank you.

I linked my Spotify subscription to my Smart Postpaid account. After contacting Smart about my September payment, they verified that it was successfully posted with no issues on my account. Despite this, I am facing an issue with my Spotify Premium. When I try to use the app, it indicates that the payment was unsuccessful, preventing me from enjoying the premium features. I believe my September to October subscription should be in order, but I am unable to access the service as expected.

I have a premium membership that I believe should be a student membership with Hulu and Showtime included. I am unsure how to add these services. It is unfortunate that there is no customer service line, as I usually prefer to deal with companies that have phone support. This lack of communication from Spotify is disappointing. This is my third attempt to resolve this matter, and I am still waiting for a response. Please get back to me so I can start enjoying the services that are supposed to be included with my membership.

I am disappointed to discover a charge from Spotify without my authorization. It is concerning that funds were taken without prior contact. I have informed my bank about the matter and expect a refund within 24 hours. If the issue is not resolved promptly, I will escalate it to the financial ombudsman for further review. Below are my banking details for the refund: Name: U. N. Date of Birth: 12/03/84 Email: [redacted] Bank: Monzo Account Number: [redacted] Sort Code: 04-00-04