Spotify Customer Service Issues

Hello, I am here with my friend, Edward W., who is experiencing difficulty accessing his Facebook account as he cannot recall his ID. Additionally, there seems to be an ongoing issue where funds have been deducted twice monthly from his account for the past three years. Edward is requesting a refund to be sent to his address at [redacted] Armhurst Rd., Greensboro, NC [redacted]. He can be reached at [redacted]. We kindly ask for prompt assistance regarding this matter. Thank you.

My son is having trouble accessing his account as he can no longer access his old email address used when he was younger. I was recently billed for his monthly service, but he is unable to use it due to this issue. I am concerned about being billed continuously without him being able to make changes. His name is Joel Terry, and the email associated with the account is [redacted] The account is under his name, but payments are made from my bank. I'm Edith Martínez. Please get in touch with me at [redacted]. Thank you for your assistance.

I am having trouble accessing my account due to payment problems. The card on file was authorized for use, but the cardholder now claims it was unauthorized. I can't log in to update the payment method. The card belongs to my mother. Can someone contact me at [redacted] to assist me in accessing my account? All my playlists are connected to the email linked to my account. A prompt response would be greatly appreciated.

Since June 24, [redacted], I have been on a family Spotify Premium plan. However, I have noticed that I have been charged for a single premium membership on top of that. I am requesting a refund of $29.97 for the months of July, August, September. If that isn't possible, I would like to at least be refunded $19.98 for August and September, as I have been double-charged for a single premium membership. The charges occur on the 12th or 13th of each month, and I hope to resolve this before the upcoming October charge. Thank you, Emily O.

Hello, I am Manhal Mikhail and I am attempting to cancel my Spotify subscription. I have been trying to reach out since September 20 via the app, but was unable to do so until now, with the assistance of a friend. Kindly cancel my subscription promptly. I have used it for three months but it has not been effective for me. Despite my account showing as free, I am being charged for the premium service on my card every time.

I had a student account with premium subscriptions for Hulu and Showtime. I didn't receive any notification that my services were ending. Currently, my Hulu and Spotify don't work, and I was charged the full $9.99 just for Spotify premium. I would appreciate it if this could be adjusted to the student rate of $5 and if my Hulu and Showtime accounts could be reinstated. I have already confirmed my student status. The email address associated with my account is [redacted]

Good evening, I used to share a Spotify account with my ex, which I previously paid for. Since we have broken up, I need to stop the payments as they are still being deducted from my bank account. I no longer have access to the account as I gave it to him. The bank details associated with this account are as follows: - Account number: [redacted]2 - Sort code: [redacted] - Initials of the account holder: H.E.H. Although I contacted the bank earlier and believed the payments were canceled, they are still being withdrawn. The original account name was hannahh125, but I assume he changed it. Since we are not in contact, I am unable to ask him to remove my card from the account. Best regards, Hannah

There seems to be an issue with my Spotify account. My primary account was charged as usual, but a second account has been charging my bank account without my approval. This has caused overdraft fees since my account did not have enough funds. I have been paying for my regular account and an extra $30 due to these unauthorized charges, resulting in a total of $49.95 for the past five months. I kindly request that the second account be removed from my bank card and that I be refunded for the overcharges starting from June. Thank you.

It is a challenge to explain this via text, but I will try. I have been a Premium member for a while, but while traveling, I noticed my Premium is inactive despite being charged recently. It seems linked to a different email I can't access. I need to connect my Premium to my current Spotify account and request a partial refund for the inactive period. A phone call would be more convenient. However, if not possible, my email is [redacted]

This morning, I was logged out of my Spotify account on all devices, and I received a message saying my password was incorrect. I have tried multiple times to reset my password by requesting an email on my associated account, but I have not received any. My account is part of a Premium Family plan, and the other members aren't experiencing the same issue. My username is julietem1212, and the email linked to the account is [redacted] I am seeking assistance on how to change my password without the reset email, or if you could provide me with an alternative solution. I am worried about losing the playlists and music I've saved over the six years I've been using the account. Thank you.

I needed to change my account username, so I deleted my old account and created a new one with the same password and email address. Unfortunately, this has locked me out of my Spotify For Artists account. When I try to claim my profile with the new account, Spotify says I am already verified and to have my team invite me. I used Distrokid, so I don't have a team. I also can't manually authenticate without the required social media accounts which I don't have. I've tried to recover my old account, but since the credentials are the same for both accounts, it logs me into the new one. Does anyone have any advice on how I can regain access to my artist page?

I have two Spotify accounts for my daughters, Kaylin and Kelsey P., both registered under my email [redacted] Kaylin's account has been successfully unsubscribed from Spotify Premium. However, Kelsey's account cannot be accessed for unsubscribing as she changed her number. Despite multiple requests to Spotify to stop billing my FNB credit card for Kelsey's premium account, I have not received any replies. The only option left seems to be canceling my credit card, incurring a fee of R150. I am disappointed that Spotify has not helped with my request, as I intended to get Spotify Premium for Kelsey's new phone. The debit is linked to FNB Credit card number [redacted]************15, and I urgently need it to be canceled. Dominique P.

I am currently experiencing difficulties accessing my Spotify Premium account. My username is [redacted], which is no longer valid since I graduated from college. Unfortunately, I forgot to update my email address before the old one became inactive. Now, I am unable to access my account and reset my password as all communications are going to the defunct email address. I have been a consistent paying customer each month and would appreciate assistance in resolving this issue. I would like to update my email address to [redacted] or gain access to reset my password. Thank you for your help in advance.

I encountered an issue with my Spotify Premium account and redeeming a free Google Home Mini. Initially signed up using my Facebook account linked to [redacted], but no longer have access to that email. Cancelled the account and created a new one under [redacted], which is also inaccessible now. Facebook email changes were not reflected by Spotify. Seeking a refund for the $9.99 charge on [redacted] as it was promptly cancelled and I need the Google Home Mini coupon sent to [redacted] Any assistance is appreciated.

I am considering selecting Premium Spotify as my free option with ATT's Unlimited Plus plan. If my understanding is correct, our ATT account (with 3 lines) provides access to one Premium Spotify account. We all use iPhones. Here are my questions: 1. Can all three of us stream music on our phones simultaneously? 2. Is it possible for all three of us to download songs on our phones at the same time? 3. Are the same songs automatically downloaded on all three phones, stored in the cloud, or only on one device? 4. Do we all need to listen to the same music, or can each user choose their own tunes/stations? 5. Will this free offer continue for as long as we are with ATT? 6. If we add a 4th line, will it also have access to the free Spotify Premium? Your assistance is greatly appreciated. I am new to music streaming services and need guidance understanding how it all operates.

I contacted [redacted] with the email below, but it won’t go through. Can you assist me? On Thursday, 17th October, I logged out of my Spotify account for the first time. I couldn't recall my password when I tried to sign back in. It seems my Daughter registered my account a while back using her email, as when I tried to regain access, the reset link was sent to her email. Despite my efforts, I can't log back in. I pay £9.99 monthly for the premium account that's deducted from my O2 bill, my number being [redacted]7. I'd appreciate help to regain access as I have multiple playlists and thousands of songs that hold sentimental value. I believe my username is caroleabell and my password is sareandbex43a. If I don't receive assistance, I'll have to cancel my payments and create a new account. Thank you, Carole A.

I upgraded to a Premium account for the free Google Home but had trouble when realizing my Facebook email was outdated. I've now updated it on Facebook to [redacted] I am unable to update it on Spotify and couldn't receive the Google home color confirmation email. The inactive email is [redacted] Thank you for your assistance.

Hello, I recently encountered an issue with my account. The email address linked to it is no longer valid as it was my college email, which has been deleted since I graduated. I realized this when I tried to claim the Google Home Mini promotion and saw that the information was being sent to my old school email. I promptly updated my email address to my current one, but when I attempted to have the promotion email resent, the system indicated that it had already been sent. I understand the importance of account security measures, even if they can be a bit frustrating in situations like these. If there is any way to have the promotion email resent to my current email address, I would greatly appreciate it. I acknowledge that this was my oversight and that there may be limitations to what can be done, given my mistake. Thank you for your attention to this matter and for any assistance you may provide.

Hi, I'm Larry Watren, and I have an account at White Wolf Lodge on Beech Mountain, North Carolina. My credit card was compromised, so Capital One issued me a new card number. I am unable to access my Spotify account, which was initially set up by someone on the mountain, as it's saying my password is not valid. Please contact me to update my credit card information and reset the password to my own. Feel free to reach out to me at [redacted] or email me at [redacted] Thank you.

I was charged for Spotify on October 3 and October 12. I thought it was a monthly charge, not every two weeks. I did not authorize this frequency of charges. When I called the listed phone number, it redirected me to the Department of Consumer Affairs. Can you please clarify this for me? Thank you. Ruthie F. [redacted]