Hi**I signed up for the Spotify premium *-month trial late last year, which expired Mar...

GetHuman2471202's customer service issue with Spotify from March 2019

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The issue in GetHuman2471202's own words
Hi**I signed up for the Spotify premium *-month trial late last year, which expired March *th. Since then, I have been using the free version to determine whether paying for premium is truly worth it.**However, I seem to be having issues, even with the extremely limited options available on the free version.**I understand that the free version only offers shuffle play, meaning we can only shuffle through a particular album*playlist*artist at a time. The fact that, coupled with the limited number of skips per hour*day being a really questionable business model aside, it's not working properly for me.**Both on the Spotify Android app and within the Chrome web player, it is not self-contained to whatever artist*playlist I pick.**For example, I selected The Dear Hunter, and then selected their album The Color Spectrum. After a couple of songs and an ad, it then played a song by Envy on the Coast, an entirely different band, not contained within the album I selected to shuffle.**This is not the first time it's happened, and on top of the extremely limited play free users already have, it's incredible annoying for those features to not work.**Thanks for any insight you may have,**Jess
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Spotify

Customer service issue
Reported by GetHuman2471202
Mar 13th, 2019 - 5 mons ago
I have an issue with Spotify too
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Timeline
GetHuman2471202 started working on this issue
Mar 13th 3:01pm