Spotify Customer Service Issues

I have been with Spotify for years, and last November, my account was mistakenly upgraded to the family plan, charging me $16 instead of $10. Today, when I contacted customer service to switch back to the regular premium plan, they asked for my bank statement which I couldn't send due to app limitations. The service agent was rude, closed the chat before resolving the issue, and canceled my account without permission. Subsequently, I received an email about the account cancellation and now cannot log in. My devices were also logged out. This unprofessional conduct is disappointing, and I hope to resolve this matter promptly to enjoy the service I paid for.

I signed up for a free 60-day subscription but was still charged $9.99 by Spotify, even though I canceled my subscription before the trial ended. I have not used Spotify for over a month and want to be unsubscribed immediately. I also request a refund for the incorrect charges made. I'm frustrated with the difficulty in resolving this issue and need assistance promptly. Thank you.

Hello, I recently renewed my subscription, and I've noticed that my monthly charge has increased from $10.65 to $15.98. I am on permanent disability, and my budget is tight. I only receive $[redacted] in disability payments. I truly enjoy my subscription as it brings me comfort and joy while I spend long hours at home. Unfortunately, the new charge of $15.98 is beyond what I can afford. I was already struggling with the previous $10.65 charge. When I updated my payment information due to a new debit card, the amount increased. I kindly request your assistance in adjusting my monthly fee back to $10.65 to ensure I can continue enjoying the service without financial strain. Thank you for your understanding.

Hello, I recently renewed my subscription and noticed that my monthly charge increased from $10.65 to $15.98. As I am currently on permanent disability and have limited income, I can only afford the original amount. I updated my payment information due to a new debit card but was surprised by the higher charge. I really enjoy listening to music, especially since I spend most of my time at home. I kindly request that my monthly fee be reverted back to $10.65 and that the excess $5.33 charged be refunded. Your assistance in adjusting my subscription would be greatly appreciated. Thank you.

I have recently realized that I have been charged twice a month for my premium account. I normally use the account bdodgen15, which is linked to a Visa credit card that gets charged on the 17th of each month. However, there seems to be another account linked to a PayPal account that is being charged separately on the 14th of each month. I no longer use this PayPal account and am unsure which account it is associated with. I believe I am due a refund for these erroneous charges. I have provided some details regarding the latest charge for your reference: Transaction ID: 43X63058FC[redacted] Invoice ID: P097D88EAE I would appreciate it if you could look into this matter and get back to me once it has been reviewed. Thank you.

As a new artist on Spotify, my name is WINZO. I am in the process of setting up my artist profile and trying to claim it. Even though I have not uploaded any music yet, I am featured in a song by artist Ben Dragon called "Funk That Bowday." Clicking on the song with my name made me wonder if that is enough to claim. I have also added my Twitter, Instagram, and SoundCloud links. How can I get verified as an artist? Additionally, I would like to change my artist name to all capital letters and with a period at the end to avoid confusion with other artists sharing the same name. For example, I want it to be WINZO. I find it challenging to get proper customer service assistance. Finally, I want to know if I need to have a paid Spotify subscription to create a separate artist profile. Any clarification on this would be appreciated.

Hello, I'm Christoph N. from Carmel, Indiana. I began using Spotify Premium in December [redacted] or January [redacted], although the exact start date eludes me. My monthly payments were configured via credit card. The service operated smoothly in [redacted], but starting in January [redacted], I faced repeated demands to log in to listen to music. This inconvenience escalated in February, with a complete denial of access to my Premium account. Initially attributing the issue to a forgotten password, I soon realized Spotify no longer recognized my email address ([redacted]). Despite never terminating the service, Spotify continues to bill my credit card, confirmed in my recent statement. This situation is perplexing. To manage, I've created a temporary free account with the same details. I seek assistance in clarifying and resolving this unsettling matter promptly. Much appreciation for your attention to this issue!

A few months ago, I signed up for the free month of Spotify Premium but didn't see any changes in my account. Despite attempting to contact Spotify about the issue, I received no response. Strangely, on September 2nd, I received a message from the number [redacted] thanking me for my Spotify subscription, even though I still didn't have Premium access. Assuming it was a scam, these messages persisted monthly. It wasn't until last month that I noticed my account had been upgraded to Premium without my knowledge. This unauthorized upgrade resulted in around £60 being deducted from my mom's account since September. Disappointed by the lack of communication from Spotify, I am seeking a refund for these charges. Thank you, C.F.

I recently canceled my monthly payment to you a couple of months ago. However, you have continued to deduct payments from my account last month and just three weeks later. The funds taken were intended for groceries for myself and my cats. Despite the payments, my Spotify usage has been inactive. Please refund the £14.99 taken this month and cancel my account promptly. I signed up through Facebook as Emzy Hoo. For further account closure details, feel free to contact me. Thank you, Emily Howe.

I attempted to try out a free trial for Spotify Premium through an ad on my free account linked to Facebook. However, I was unable to access the Premium features on my usual account where all my music and albums are stored. Instead, I was given a new account with a confusing username and cannot activate Premium on my Spotify app. I have been frustrated and listening to ads instead of enjoying Premium benefits. I am requesting the charges for Premium be removed as I could not use the service as intended, and I would like a free trial on my correct established account. Additionally, I need guidance on how to activate Premium on my Spotify app. Resolving this issue promptly would make me consider becoming a paying customer. Thank you for your assistance.

Hello, I am seeking assistance for my Spotify account. I attempted to cancel my premium subscription after noticing a Php [redacted] charge on 03/07/19, even though I had uninstalled the application on my device. I believed uninstalling the app would deactivate the subscription automatically. I have been unable to access my Spotify account since January and have forgotten my username. When I tried using my email address, it indicated no account was associated with it. I am anxious because my debit card is linked to the account and is receiving subscription charges. Please reach out to me promptly at +[redacted]21 or via email at [redacted]

I am disappointed that my songs were not considered for playlist placement. CD Baby says they cannot help, and Spotify for Artists did not allow me to submit a song. It is frustrating that it is so challenging to reach out to you for assistance. I feel like you prioritize other artists over independent ones like me. The payment is also not satisfactory. I am frustrated with Spotify and the lack of support for artists like myself who work independently. It is disheartening to see artists who pay for streams and followers struggle to get the same level of support. I am very upset with the situation and feel undervalued as an artist.

I'm having trouble with my gift card. I've taken the following steps: Confirmed that my country of origin matches the card. Validated that the cashier activated the card. Waited at least 24 hours after purchasing the card. Ensured that all letters in the pin were capitalized as shown. Please help me resolve this issue. I purchased the card, but the store is saying it's not their responsibility and they won't support the product. Thank you, Bernard F. Email: [redacted] Phone: [redacted]

I attempted to reset my account password, but I received a message stating that there was no account associated with my email address. When I tried to create a new account, it informed me that an account already existed with that email. Could someone please either delete the original account linked to the email or provide me with a password reset link to access my account? I am thinking of switching from Apple Music, but my experience hasn't been smooth so far. I appreciate any assistance you can provide.

I recently discovered your website and signed up for the free one-month premium membership. I canceled it within 6-8 days, only to find out unauthorized charges of $10.76 in January and the same amount in February – totaling $25.52. I would like to discuss this issue and have the charges refunded to my account. I hardly visited your site, maybe just twice. Thank you, - Vicky

I have a premium account and would like to access additional options like music quality and playback. I have downloaded the app multiple times but can only access these features when using my iPad. When I switch to my music server (node 2i), the options are no longer available and are not highlighted. The message I receive says, "These options are not available when listening on another device." I am confused because my audio friends have similar setups without any problems. Any assistance would be appreciated. Thank you, Dave Thompson.

My elderly parents recently noticed numerous unauthorized charges on their credit card statement from Spotify, totaling hundreds of dollars. They have never used or subscribed to Spotify and are unfamiliar with the service. Despite my attempts, I have been unsuccessful in reaching out to Spotify for clarification since they do not have an account. I am puzzled as to how Spotify accessed and utilized their credit card details without their consent. I urgently need assistance in stopping these unauthorized transactions, which have resulted in significant financial losses for them. If I do not receive a response from Spotify promptly, I will proceed to report this incident to their credit card company as fraudulent. Please provide guidance on how to contact Spotify to address this issue promptly. Thank you. - C. L.

I am having trouble accessing my account linked to [redacted] I switched from premium to basic and thought my music would still be there, although I couldn't download more. The system shows my account as inactive, but it also states there is an existing account with this email. Can you clarify how I can reach the music I saved in playlists and favorites? I had numerous artists in my "my music" section that I wish to listen to again. Best regards, Alex

I logged into my account and noticed my playlist was empty. Initially, I tried using my email as my username but it didn't work, so I used my old username "njuttech" and my password, which let me in. Nevertheless, my playlist was missing. I attempted to change my password but never received the email confirmation. I'm concerned whether this might be someone else's account, and I'm confused about the status of my own account. - Nathan Uttech

I am a student who has subscribed to Spotify Premium for Students. I recently noticed that I have been mistakenly charged the full price for the premium service since September [redacted], even though I am still a student. My attempts to verify my student status through SheerID have been unsuccessful due to an error message indicating that the information is already in use. Despite not having any active accounts associated with my university, I have been unable to resolve this issue manually as well. When reaching out to live chat support, I encountered unhelpful responses and was only offered a refund for the latest payment, along with being switched to the free Spotify service. This does not address my concerns about being overcharged and losing my student discount. I was informed that there is no escalation process, and the matter would be provided as feedback to the team. I am disappointed with the support experience, although I find the product itself satisfactory. I hope for a resolution and appreciate your attention to this matter. Thank you, Laura