Spotify Customer Service Issues

As a current Spotify Student subscriber, I used to enjoy the added benefit of accessing Hulu for free through Spotify. However, for the past 1-2 years, whenever I click the "Watch Hulu" button on Spotify's website, it redirects me to a Hulu welcome page prompting me to start a free trial, even when I'm logged in on Hulu. Both my Spotify and Hulu accounts are registered under the same email address, but I'm unsure if it's the original Hulu account tied to my Spotify subscription.

I recently noticed a charge for $9.99 from Spotify on my checking account, but I didn't open an account with them. I spoke to a representative named John who agreed to refund the charge but then tried to sign me up for a $49.99 service that turned out to be a $59.95 monthly charge from Ageless Beauty. Now, I see additional charges of $9.99 and $14.99 from Spotify and a $59.95 charge from Very Speedy on my account. I never authorized any of these transactions and have received no products or services. While Ageless Beauty has agreed to refund $59.95, I want a full refund for all unauthorized charges totaling over $[redacted]. Simply refunding one charge is not a satisfactory resolution. I want all my money back that was taken from my account without my consent.

I am Michael C. and I am having trouble accessing my Premium Spotify account. The password reset is not recognizing my email addresses [redacted] and [redacted] I suspect my account might be linked to my old Facebook profile which I no longer use and cannot reactivate. I have been a loyal Spotify customer for years, and I am frustrated with the login issues preventing me from making changes. If my account is tied to Facebook, I would like to cancel it and instead sign up for a new Premium Spotify account with the Hulu bundle. I already have a Hulu subscription and would like to combine it with Spotify Premium. I appreciate your swift response with a solution. Thank you.

Hello, I signed up for the Spotify Premium 3-month trial late last year, which ended on March 6th. Since then, I've been using the free version to decide if upgrading is worth it. I'm having issues with the limited options available in the free version. I know the free version only allows shuffle play, so I can only shuffle through one album/playlist/artist at a time with a restricted number of skips per hour/day. However, the shuffle feature isn't working properly for me. Whether on the Spotify Android app or Chrome web player, it doesn't stay within the artist/playlist I choose. For example, when I select The Dear Hunter's album "The Color Spectrum," after a few songs and an ad, it plays a song by Envy on the Coast, a different band not part of the album I selected to shuffle. This issue has recurred, and given the already limited access for free users, it's frustrating for these features to malfunction. Thank you for any insights you can offer. Best, Jess

Subject: Issue with Spotify Premium Account Dear Gethuman.com Representative, I am writing to address an issue with my Spotify Premium account under the account name "mgturismo." Despite being a Premium member since 12/28/18, my service abruptly stopped before the scheduled auto-payments on 1/28/19 and 2/28/19. I have not engaged in any actions that would cause this interruption, and troubleshooting tips from Spotify's support page have not been helpful. I am currently paying for a service I cannot use due to Spotify's errors, and this has severely impacted my trust in the company. I kindly request compensation for the weeks of premium service I have paid for but have been unable to access. According to Spotify's terms of service (section 11), they are liable to grant access to paid services for active, fully paid Premium customers like myself. I have documentation to support my claim, including transaction history screenshots. Your assistance in resolving this matter would be greatly appreciated. Sincerely, Michael Grove

Subject: Premium Spotify Service Disruption Dear GetHuman.com Representative, My name is Michael Grove, and I have been a Premium member of Spotify since 12/28/18, including a 1-month free trial followed by two auto-payments of $9.99 on 1/28/19 and 2/28/19. Unfortunately, my Premium service abruptly stopped before the date of *******, and I have not been able to access the service since. I can confirm that there was no recent activity on Facebook that could have caused this issue, and the troubleshooting tips provided by Spotify's support page did not resolve the problem. I have also captured a screenshot of their terms of service (section **) highlighting their obligation to provide access to paid services for fully paid Premium customers like me. I kindly request compensation for the weeks of Premium service that I have paid for but have been unable to enjoy. Your prompt attention to this matter would be greatly appreciated. Thank you for your assistance. Sincerely, Michael Grove

Hello, I am reaching out to request a refund for the charge on March 4, [redacted], on my Spotify Premium account under the username "symbio76". The associated email is [redacted] Currently experiencing financial difficulty, I unintentionally overlooked canceling my premium membership. I didn't receive charges in January or February [redacted] due to insufficient funds, leading me to mistakenly assume I had canceled the membership. Kindly process the refund to my debit card from which the payment was deducted. Once my financial situation improves, I plan to reinstate my membership as I prefer Spotify over other music platforms. Feel free to contact me for any necessary details to assist in resolving this matter. I deeply appreciate your support and understanding in addressing this issue. Thank you for your time. Warm regards, Elvis T.

I have been charged on my credit card by your company for the past 12 months without my authorization. Despite numerous attempts, I have been unable to cancel my subscription. I never reported it as fraud even though the person who signed up using my card is now in jail for credit card fraud. I do not have my login details and have spent countless hours trying to resolve this issue. If the charges on my credit card are not stopped, I will pursue legal action. I have hardly used your service and never the premium one. I am requesting a refund for the unauthorized charges.

I have a Spotify Premium Family account registered under my name in Hong Kong where we live. Recently, my mother visited from Canada, and I set up an account for her in Canada using the email [redacted] However, in the process, I seem to have made a mistake with settings on my account. My children's accounts in Hong Kong got canceled, and now my account shows as being in Canada with my mother's Canadian credit card details (likely an error during her account setup). When I try to change my country to Hong Kong in settings, it keeps defaulting back to Canada and won't accept my Hong Kong credit card. My kids are eager to have their accounts back. We've spent over an hour attempting to resolve this issue without success. My account username is cjbs17. Thank you.

I used my Facebook account to create my Spotify account, which is now set for deletion due to my divorce. I would like to link my new Facebook account to my Spotify account and transfer all my preferences, playlists, and other data. I've been advised to cancel the current account, create a new one, and then request support to move everything over. I've waited over 30 minutes for a response with no luck. It would be more convenient if there was an option to simply remove the Facebook link and keep my account intact, as I don't want to go through the process of canceling, creating a new account, waiting for data transfer, refund, and re-subscription. This process seems overly complicated for a simple task of unlinking a Facebook account.

Hello, my name is Tracy N. In [redacted], I independently released my CD, "In the Cool of Day," through CD Baby. In [redacted], I signed a contract with Touch Records, managed by William W., for two years of new music production with promised publishing rights within a year. However, after nearly two years, they did not fulfill their agreement, so we parted ways. To my surprise, I discovered that Spotify has my CD under their claim. I want to clarify that I own all the copyrights, including the music, lyrics, and production of the CD; I never transferred ownership to them. I possess all the necessary documentation to prove my ownership and wish to have their claim removed so I can reupload it under my name. Can you assist me in resolving this issue?

My Chromebook recently restarted, and I had to sign in again, causing me to log out of my Spotify account, which I usually stay logged into. When I tried to log back in using my username 'Prettypinkbutterflies,' I couldn't remember my password. After attempting a password reset, I received a message stating that the username was not associated with a Spotify account, even though I have screenshots showing my username. Frustrated, I attempted to create a new account but was informed that my email was already in use. Additionally, I never received an email with a password reset link. I'm puzzled by these issues.

I recently re-configured my Spotify account username to DEFER56 due to unauthorized access issues. Unfortunately, after this, my password no longer works on my secondary phone. I am hesitant to log out of my work phone for fear of losing access. As a premium account holder, I am concerned that despite payment, the service is not functioning properly. Dea C. Sales/Designer Trusted provider of personalized decorating service ensuring peace of mind and home pride.

Hello, I am encountering an issue with having two separate accounts that were billed to my email, which is Donna Stinson [redacted] at gmail. I created one account for school initially, but later discovered I could receive a student discount. The pricing details seemed to be $99 for the year or $4.99 per month. It appears my dentist playlist is associated with the now invalid account. I am seeking assistance to retrieve the playlist and transfer it to my Dish account. Additionally, I am trying to update my student account, which I believed was linked to my email Donna Stinson [redacted] as my username. If needed, providing a new credit card number is not a problem. My main goal is to locate my previous account, recover the playlist, and ensure my current account is up to date. Any guidance would be greatly appreciated.

Since December 17, [redacted], I have been attempting to set up my Family Premium account. Every time I invite someone, they receive a notice that the card on file will be charged for the price difference. Despite reaching out multiple times, the issue remains unresolved. I am currently being charged for Family Premium twice even though only one family member is using the service. Additionally, upon reviewing payment history, my daughter, who is still a student, has not been receiving the student discount for over a year. I urgently need this matter resolved, or I will have to escalate it. I do not want to pay for services that cannot be fully utilized.

Hello, I recently upgraded my account from a regular premium plan ($9.99 + tax) to the "family" premium plan ($14.99 + tax). I noticed that with the premium plan, I should receive access to HULU for free. However, after switching to the family plan, I am unable to locate where I can link my HULU account to the new plan. I would appreciate guidance on how to link my HULU account to the family plan as advertised on the website. Additionally, I am interested in transferring music and playlists from another account to the new accounts I am adding for my family members. They would like to access their previous playlists and music on the new accounts. Thank you for your assistance with these matters. I am looking forward to resolving these issues and appreciate your help. Have a wonderful day! Best regards, Ricky H.

Hello, I recently received an email from your team about the student deal offering Spotify Premium, Hulu, and Showtime for $4.99 a month. After clicking on the email link and proceeding with the registration process, I realized that it linked to my brother's Spotify account instead of mine, possibly under the email address [redacted] and the username Mitchellross27. Despite several attempts, we have been unable to access his Spotify account to rectify this. I have already paid the $4.99 for the subscription and would like assistance in cancelling it from the incorrect account and transferring it to my account at [redacted] Thank you for your help. Best regards, Martha R

We had a premium family account with 4 members. One member experienced a issue where his account showed music recommendations based on another member's listening history. After multiple attempts to resolve the issue by removing and re-adding members, a new account was created using a different email address. However, two members could not join the new account due to a restriction allowing only one account change per year. The goal is to correct the family account to ensure all members have premium access and personalized recommendations based on their own listening history. Thank you for your help!

I have noticed that my American Express card has been charged $9.99 every month for the past 6 months, from October 5, [redacted], to March 5, [redacted]. Despite signing up for a FREE account, it appears that I have not utilized the service at all. I struggled to locate any contact information for Spotify until recently, when I managed to log in and cancel my account in March. Could you kindly refund all the charges made to my account associated with the email [redacted]?

I signed up for the Spotify Premium with Hulu free trial yesterday, March 23, [redacted]. I selected a few MercyMe albums and followed Spotify's instructions to link my Hulu account. When I tried to log into the mobile app, it said my email or password was incorrect, even though I just created them. Resetting my password didn't work as the email was said to not be associated with an account, which is confusing since I had just set it up. After researching, I found advice to wait 24 hours for updates, but even after waiting, I still can't access my account. I'm frustrated because I can't get help from the community forum as it keeps redirecting me to a login page. I really want to resolve this issue and access my new account. Thank you.