I keep trying to unsubscribe from spotify premium but every time I do it says the I'm s...

GetHuman1643116's customer service issue with Spotify from November 2018

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The issue in GetHuman1643116's own words
I keep trying to unsubscribe from spotify premium but every time I do it says the I'm still on spotify free but I know that I'm still on spotify premium and it keeps taking money out of my account that I don't want taken out of my account and I keep trying to unsubscribe. I've tried to contact you guys before but it hasn't worked I just want to unsubscribe from spotify premium I don't care about the ads or anything I just want to unsubscribe
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Spotify

Customer service issue
Reported by GetHuman1643116
Nov 28th, 2018 - 9 mons ago
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GetHuman1643116 started working on this issue
Nov 28th, 2018 4:18am