Hello,*My name is Susan Wilson and when I bought my new phone...

GetHuman-millysue's customer service issue with Spotify from October 2018

Help with my Spotify issue
The issue in GetHuman-millysue's own words
Hello,*My name is Susan Wilson and when I bought my new phone (***-***-**** & ***-***-****), the associate installed Spotify and where under the impression that we would not be charged since we are on a fixed income. Both my husband and I used it at first, but we never use it and would like to cancel. Could you please guide me in the right direction to cancel the subscription? Thank you, and look forward to your response. Sincerely, Susan Wilson
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Spotify

Customer service issue
Reported by GetHuman-millysue
Oct 17th, 2018 - 2 mons ago
I have an issue with Spotify too
Fixed
Seen by 5 customers so far
Similar issue to 15736 others
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Timeline
GetHuman-millysue started working on this issue
Oct 17th 8:55am
GetHuman-millysue indicated the issue is not fixed yet.
Oct 18th 10:30am
GetHuman-millysue indicated the issue is not fixed yet.
Oct 18th 4:40pm
GetHuman-millysue indicated the issue is not fixed yet.
Oct 18th 4:57pm