I am trying to log into my account on the Spotify website. I no longer use the email a...

GetHuman-mdore's customer service issue with Spotify from September 2018

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The issue in GetHuman-mdore's own words
I am trying to log into my account on the Spotify website. I no longer use the email address on the account (*****@***.com), so I would like to either change it, or close this account and transfer my subscription to a new account with my current email address. Unfortunately however, I have lost my username and password. When I try to reset my password on the website, I believe it is sending the access code to my old email which is now defunct. Although I am able to log into the app through my Facebook account (which has the defunct email address), this also doesn’t seem to be working on the website. Could I please get assistance?
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Customer service issue
Reported by GetHuman-mdore
Sep 24th, 2018 - 4 mons ago
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GetHuman-mdore started working on this issue
Sep 24th, 2018 3:06pm