I have had an account with you for over * years and twice within the last month, I have...

GetHuman1034685's customer service issue with Spotify from August 2018

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The issue in GetHuman1034685's own words
I have had an account with you for over * years and twice within the last month, I have been upgraded to a family account unwanted. I have contacted you to reverse this. The second time my account was adjusted to prevent the upgrade from happening again and protect my account, however,* I now cannot log into my account at all. It does not recognise my email address nor my facebook. I tried to make a new account but I cannot get my student discount to work as it is still attached to my old account. I would ideally like my old account recovered so that I can listen to the playlists I have built up over time.
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Customer service issue
Reported by GetHuman1034685
Aug 25th, 2018 - 3 mons ago
I have an issue with Spotify too
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Seen by 2 customers so far
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GetHuman1034685 started working on this issue
Aug 25th 10:05am