i am being charged for spotify premium but can only access spotify free. i have follow...

GetHuman-sounding's customer service issue with Spotify from August 2018

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Help with my Spotify issue
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The issue in GetHuman-sounding's own words
i am being charged for spotify premium but can only access spotify free. i have followed spotify help and have reset my password using my email address but the only account registered is the one that says i am on spotify free. i have also signed onto facebook (following spotify help) and there is no spotify app there. i would like ot cancel my spotify premium membership asap as i am being charged for a service i cannot access.
GetHuman-sounding did not yet indicate what Spotify should do to make this right.
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Spotify

Customer service issue
Reported by GetHuman-sounding
Aug 8th, 2018 - a yr ago
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Fixed
Seen by 24 customers so far
Similar issue to 9385 others
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Timeline
GetHuman-sounding started working on this issue
Aug 8th, 2018 5:48pm
GetHuman-sounding confirmed the issue is fixed. Hooray!
Aug 10th, 2018 2:06am