I tried to upgrade to the Family premium plan to add my wife, never could get it to wor...

GetHuman926509's customer service issue with Spotify from July 2018

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The issue in GetHuman926509's own words
I tried to upgrade to the Family premium plan to add my wife, never could get it to work. I removed her within a couple of hours and went back to my premium plan. It said my account would go back to premium price on *******, this is unacceptable as I could never get the family plan to work. The instruction are difficult and doesn't not give clear steps. After trying numerous attempts the icon and associated contents remain unavailable. I do not want to be charged for the family plan for a month when I could not get it upset.
GetHuman926509 did not yet indicate what Spotify should do to make this right.
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Spotify

Customer service issue
Reported by GetHuman926509
Jul 28th, 2018 - 10 mons ago
I have an issue with Spotify too
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Seen by 6 customers so far
Similar issue to 8538 others
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Timeline
GetHuman926509 started working on this issue
Jul 28th, 2018 8:52pm
GetHuman926509 confirmed the issue is fixed. Hooray!
Jul 28th, 2018 10:06pm
GetHuman926509 confirmed the issue is fixed. Hooray!
Jul 30th, 2018 4:12am