I have been being charged for the last * months for premium service which i have NEVER...

GetHuman-kieranch's customer service issue with Spotify from June 2018

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The issue in GetHuman-kieranch's own words
I have been being charged for the last * months for premium service which i have NEVER used. Why? Because i cant figure out how to log into my “premium” account. I only have * email addresses it could POSSIBLY be linked to, ive tried them both multiple times resetting passwords and everything and when i get in it tells me i dont have premium, yet i am being charged $*.** a month for it! PLEASE HELP this is very frustrating not being able to solve this on my own i would like to cancel my service PLEASE.
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Spotify

Customer service issue
Reported by GetHuman-kieranch
Jun 29th, 2018 - 10 mons ago
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GetHuman-kieranch started working on this issue
Jun 29th, 2018 11:04pm