To whom it may concern:**My name is Ash Martin and I am the fraud analyst for First Nat...

GetHuman834040's customer service issue with Spotify from June 2018

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The issue in GetHuman834040's own words
To whom it may concern:**My name is Ash Martin and I am the fraud analyst for First National Bank of Fort Smith, AR. I have been contacted by a customer of mine who has a $*.** charge on her debit card for Spotify USA which she did not authorize. My customer does not have a Spotify account. The phone number listed on the charge (***-***-****) leads to a rewards center who could not put me through to a customer service department for you company. We also tried the Contact Us link on your website but it requires an account login.**If you are able to provide me with assistance on this issue, please contact me at ***-***-**** or AshM*****@***.com.**Thank you,*Ash Martin
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Spotify

Customer service issue
Reported by GetHuman834040
Jun 29th, 2018 - a yr ago
I have an issue with Spotify too
Fixed
Seen by 3 customers so far
Similar issue to 6051 others
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Timeline
GetHuman834040 started working on this issue
Jun 29th, 2018 6:35pm
GetHuman834040 indicated the issue is not fixed yet.
Jun 29th, 2018 7:35pm
GetHuman834040 indicated the issue is not fixed yet.
Jul 2nd, 2018 7:36pm