I have Spotify premium and have recently cancelled my Facebook and phone numbers becaus...

GetHuman829972's customer service issue with Spotify from June 2018

5922 similar
0 following
Help with my Spotify issue
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Spotify help.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman829972's own words
I have Spotify premium and have recently cancelled my Facebook and phone numbers because of harassment problems with someone. I also changed my bank cards as well because this person got ahold of my personal info. So my problem is I want to update my credit card info but it won’t let me into my account. I no longer can log into it using my Facebook account and when I put in my email account it doesn’t recognize my email address. What do I do???? I have had it over a year and use it everyday all day long and have a ton of music on it I don’t want to lose...please help me
GetHuman829972 did not yet indicate what Spotify should do to make this right.
I have an issue with Spotify too
How GetHuman829972 fixed the problem
We are waiting for GetHuman829972 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Spotify customer problems.
Can I get my money back from Spotify?How do I cancel my Spotify account?How do I recover my Spotify account?How do I download and listen to music offline on Spotify?
Do you have a customer issue as well?
We can help you get Spotify's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Spotify issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman829972 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman829972
Jun 28th, 2018 - a yr ago
I have an issue with Spotify too
Seen by 7 customers so far
Similar issue to 5922 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name on the account
Your date of birth
Zip code on the account
Email address on the account
GetHuman829972 started working on this issue
Jun 28th, 2018 5:26pm
GetHuman829972 indicated the issue is not fixed yet.
Jul 1st, 2018 7:17pm