I have Spotify premium and have recently cancelled my Facebook and phone numbers becaus...

GetHuman829972's customer service issue with Spotify from June 2018

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The issue in GetHuman829972's own words
I have Spotify premium and have recently cancelled my Facebook and phone numbers because of harassment problems with someone. I also changed my bank cards as well because this person got ahold of my personal info. So my problem is I want to update my credit card info but it won’t let me into my account. I no longer can log into it using my Facebook account and when I put in my email account it doesn’t recognize my email address. What do I do???? I have had it over a year and use it everyday all day long and have a ton of music on it I don’t want to lose...please help me
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Spotify

Customer service issue
Reported by GetHuman829972
Jun 28th, 2018 - a yr ago
I have an issue with Spotify too
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Seen by 7 customers so far
Similar issue to 5922 others
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Timeline
GetHuman829972 started working on this issue
Jun 28th, 2018 5:26pm
GetHuman829972 indicated the issue is not fixed yet.
Jul 1st, 2018 7:17pm