I have upgraded to Spotify for family and invited my wife (*****@***.com). She has acce...

GetHuman819824's customer service issue with Spotify from June 2018

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The issue and preferred resolution, in GetHuman819824's own words:
I have upgraded to Spotify for family and invited my wife (*****@***.com). She has accepted the invitation but can't seem to get Spotify on her phone (***********). *Once she has that in place she then wants to import her playlist (Bex playlist) into her phone account from my playlists.*How does she achieve all this as we seem to be going round in circles?
I trust that Spotify will make this right and come up with a resolution that is fair.
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Spotify

Customer service issue
Reported by GetHuman819824
Jun 25th, 2018 - 2 mons ago
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GetHuman819824 started working on this issue
Jun 25th 8:36pm