I was on a family plan but when it canceled, I wanted my own account plus I’m a student...

GetHuman-scarg's customer service issue with Spotify from June 2018

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GetHuman-scarg's next move: go to the Spotify help center.
Spotify doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-scarg will want to follow the link below to head to their help center. We will check on GetHuman-scarg later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-scarg's own words:
I was on a family plan but when it canceled, I wanted my own account plus I’m a student so I wanted to sign up for the student premium account. After I put in all my information, it said there was an error so I exited out and tried again but it still didn’t work. I went on Spotify but it was still the free version. But then I checked my bank account and there are * pending transactions from the student account that didn’t work. I eventually gave up and just paid for the regular account because I need music on in my daily life. I just want to make sure those pending charges from the student account won’t go through.
I trust that Spotify will make this right and come up with a resolution that is fair.
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Spotify

Customer service issue
Reported by GetHuman-scarg
Jun 6th, 2018 - 15d ago
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GetHuman-scarg started working on this issue
Jun 6th 5:29pm