My credit card is being charged for Spotify every month yet nobody in my family and no...

GetHuman-wadeols's customer service issue with Spotify from June 2018

104 similar
1 following
Help with my Spotify issue
GetHuman-wadeols's next move: go to the Spotify help center.
Spotify doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-wadeols will want to follow the link below to head to their help center. We will check on GetHuman-wadeols later to make sure it's all set or try to help escalate.
The issue in GetHuman-wadeols's own words
My credit card is being charged for Spotify every month yet nobody in my family and no email addresses that we know is associated with Spotify. Our CapitalOne Visa is being charged on the **th of each month. No one in my family uses the Spotify service or even has the app. I also confirmed that we are not subscribed through Amazon or through any other services such as Facebook. With a little research Spotify will see that none of us have been using the service and therefore we would expect to have a full refund since the beginning of any fraudulent subscription. I would prefer to resolve this directly with Spotify instead of filing a fraud claim with Visa
GetHuman-wadeols did not yet indicate what Spotify should do to make this right.
I have an issue with Spotify too
How GetHuman-wadeols fixed the problem
We are waiting for GetHuman-wadeols to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Spotify's attention and get better help faster. Tap below to get started.
Having Spotify issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-wadeols fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-wadeols
Jun 5th, 2018 - 10 mons ago
I have an issue with Spotify too
Not resolved
Seen by 10 customers so far
Similar issue to 104 others
1 customer following this
Follow this issue to see how it gets fixed
Items needed
Name on the account
Your date of birth
Zip code on the account
Email address on the account
GetHuman-wadeols started working on this issue
Jun 5th, 2018 4:26pm
GetHuman-wadeols shared this issue with followers on Twitter
Jun 5th, 2018 4:30pm