I have a charge of £*.** on my bank account.*I don't use spotify, i never even tried a...

GetHuman-lugalkha's customer service issue with Spotify from June 2018

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The issue in GetHuman-lugalkha's own words
I have a charge of £*.** on my bank account.*I don't use spotify, i never even tried a trial version.*My account has been hacked the card cancelled.*I want the NAME and details the thief used to register to pass on to natwest Fraud team to process my claim.*The authorisation code for the transaction is ****** that NatWest gave me.*the card used is ending in ****.*That should be sufficient to get back to me.
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Spotify

Customer service issue
Reported by GetHuman-lugalkha
Jun 5th, 2018 - 6 mons ago
I have an issue with Spotify too
Fixed
Seen by 20 customers so far
Similar issue to 491 others
0 customers following this
Items needed
Name on the account
Your date of birth
Zip code on the account
Email address on the account
Timeline
GetHuman-lugalkha started working on this issue
Jun 5th 12:34pm
GetHuman-lugalkha indicated the issue is not fixed yet.
Jun 8th 2:14pm
GetHuman-lugalkha indicated the issue is not fixed yet.
Jun 8th 11:05pm
GetHuman-lugalkha indicated the issue is not fixed yet.
Jun 9th 2:41pm
GetHuman-lugalkha indicated the issue is not fixed yet.
Jun 10th 12:46am
GetHuman-lugalkha indicated the issue is not fixed yet.
Jun 11th 9:59am
GetHuman-lugalkha indicated the issue is not fixed yet.
Jun 11th 5:59pm
GetHuman-lugalkha indicated the issue is not fixed yet.
Jun 11th 11:20pm
GetHuman-lugalkha indicated the issue is not fixed yet.
Jun 12th 3:03pm
GetHuman-lugalkha indicated the issue is not fixed yet.
Jun 13th 6:06pm
GetHuman-lugalkha indicated the issue is not fixed yet.
Jun 13th 9:01pm
GetHuman-lugalkha indicated the issue is not fixed yet.
Jun 15th 9:04pm
GetHuman-lugalkha indicated the issue is not fixed yet.
Jun 16th 10:22am