I have a premium account. I use the ap on the phone frequently but lost the account inf...

GetHuman721950's customer service issue with Spotify from May 2018

Help with my Spotify issue
The issue in GetHuman721950's own words
I have a premium account. I use the ap on the phone frequently but lost the account information on my laptop.*I signed up as a free member and upgraded later on. I can in but there are not any songs.*When I try to reset my password from my phone it shows me a different username then the one I see on my laptop. Is this due to the update to premium membership.*Help, I need to start using Spotify on my laptop.
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Spotify

Customer service issue
Reported by GetHuman721950
May 27th, 2018 - 6 mons ago
I have an issue with Spotify too
Fixed
Seen by 3 customers so far
Similar issue to 541 others
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Timeline
GetHuman721950 started working on this issue
May 27th 12:05am
GetHuman721950 indicated the issue is not fixed yet.
May 29th 8:17pm