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Spotify Customer FAQ

Top Answers & How-to Guides

How do I Contact Spotify Customer Service?

The question we are asked most often is about how to talk to Spotify customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Reset My Spotify Account If I No Longer Have the Email Account Associated with My Account?

If you're having trouble resetting your Spotify account, there are a few things you can try. The first step is to contact customer...

What Do I Do If I Can't Change Payment Credit Card Info on Spotify?

Whether you have opened a new credit card account, or you need to update your Spotify account with new account information, you want...
Ask any question you have about Spotify customer service, get an answer now.

Recent Spotify Customer Questions

How do I notify spotify that I've changed my mobile network provider

There's typically no need to notify Spotify if you've changed your mobile network provider. As long as you still have access to the internet either through your new provider or Wi-Fi, you'll continue to have access to Spotify. You only need your login credentials (email and password) to access your account. However, if you were paying for your Spotify subscription through your old network carrier and you'd like your new carrier to manage your Spotify billing, you need to cancel your current subscription and resubscribe whenever the cancellation takes effect, choosing the option to pay through your new mobile network provider.
Asked May 7, 2024 12:54 PM

How can I upgrade to Spotify premium

To upgrade to Spotify Premium, first, you need to open the Spotify app on your device. Then, log in to your account. Next, go to the "Your Library" tab in the lower right corner. Tap on the gear icon in the upper right corner to access the settings options. Scroll down and tap "Go Premium." Follow the instructions to complete the upgrade procedure. You will be asked for payment information, such as a credit card, PayPal, or a direct debit. Once payment is set up, your account will be upgraded to Spotify Premium. Please note that if you are a new user, Spotify offers a free trial period for its Premium service.
Asked May 4, 2024 8:38 PM

Opened an account when in New Zealand. I am now back in the uk and can’t use Spotify

Your Spotify account's country settings should match your current location where you're using Spotify. If you moved, you can update your country settings by going into your account details: 1. Log in to your account page. 2. Click on "EDIT PROFILE". 3. Scroll down to your "Country" and select the correct country. 4. Click "SAVE PROFILE". Now you should be able to use Spotify just as you did back in New Zealand.
Asked May 3, 2024 12:18 PM

How to get Spotify premium on the app

To get Spotify Premium through the app, follow these steps: 1. Open the Spotify app on your device. 2. Tap on "Your Library" located in the bottom right corner of the screen. 3. At the top of the screen, you'll see a small gear icon denoting "Settings". Tap on this. 4. In the settings menu, tap on "Go Premium". 5. This will redirect you to a webpage where you can choose your desired Premium plan. 6. After selecting a plan, you'll proceed to payment options. 7. Add your payment details (Paypal, Credit/Debit Card etc.). 8. Follow the on-screen instruction to complete the transaction. Enjoy your ad-free music experience with Spotify Premium!
Asked May 3, 2024 8:03 AM

Trying to get into my Spotify account, but it will not send me an email

If you're having trouble receiving an email from Spotify, there could be a few reasons. It would be advised to check your spam or junk folders in your email. Make sure that Spotify emails are not being blocked. "no-reply@spotify.com" is the email Spotify uses to send emails, insert this in your email contacts. It may take a few minutes to get the email. If you're trying to reset your password, ensure to use the "Forgot Password" page and then enter your username or email address correctly. If none of these steps work, try a different email account or check if you have already used another email with Spotify.
Asked Apr 29, 2024 11:37 PM

Help me with my Spotify customer service issue

Account Management

How Do I Reset My Spotify Account If I No Longer Have the Email Account Associated with My Account?

If you're having trouble resetting your Spotify account, there are a few things you can try. The first step is to contact customer...

What Do I Do If I Can't Change Payment Credit Card Info on Spotify?

Whether you have opened a new credit card account, or you need to update your Spotify account with new account information, you want...

How Do I Add Someone to My Spotify Family Plan?

When you want to share your Spotify plan with family members living in your home, you can add up to six accounts to your plan online....

What Do I Do If I Can't Join a Spotify Family Plan?

This guide illustrates what you should do if you are trying to join a Spotify family plan, but are not able to. It gives some ideas...

How Do I Stop Autopay on Spotify?

This easy-to-follow guide explains how Spotify customers can cancel their Spotify autopay subscriptions for Spotify Premium and revert...

How Do I Activate My Starbucks Partner Membership on Spotify?

This article talks about the complimentary Spotify Premium Plan membership that comes as a benefit of being a Starbuck's partner. Instructions...

How Do I Dispute a Charge with Spotify?

Spotify is an application that allows you to listen to music and podcasts from any part of the world. There are different Spotify subscriptions...

Can I get my money back from Spotify?

If you believe you are entitled to a refund from Spotify, there are steps you can take to determine your eligibility. Visit the Spotify...

How do I recover my Spotify account?

Spotify is a global music streaming service requiring account creation. If you forget your password, follow these steps: open Spotify...

How do I cancel my Spotify account?

If you have a Premium, Duo, or Spotify Family plan, you can cancel your paid subscription by filling out a form or logging into your...

Settings and Customization

How Do I Change My Language on Spotify?

Spotify also allows you to search for music by language. This makes it easy for users to find content in their preferred language....

How Do I Save My Spotify Playlist to an Sd Card?

Whether you're using an Android device or a personal computer, you can download your Spotify playlist to an SD card for offline listening....

How Do I Add Local Files to My Playlist on Spotify?

If you have a Spotify Premium account, you can upload your own music files to play on Spotify and include them in your Spotify playlists....

What is the maximum number of songs I can have in a Spotify playlist?

The maximum number of songs you can have in a Spotify playlist depends on the platform you are using. For desktop and web players,...

Is it possible to transfer my playlists from one Spotify account to another?

Yes, it is possible to transfer your playlists from one Spotify account to another. Spotify offers a playlist export feature that allows...

Can I listen to Spotify on my smart TV or gaming console?

Yes, you can enjoy listening to Spotify on your smart TV or gaming console! Spotify is compatible with a wide range of devices, including...

Subscription Information

How do I download and listen to music offline on Spotify?

One of the coolest features of Spotify is how you can download and listen to music offline. Here's how you can do it all laid out in...

Can I listen to Spotify on multiple devices at the same time?

Yes, you can listen to Spotify on multiple devices simultaneously with a Spotify Premium subscription. This allows you to enjoy your...

What is the difference between Spotify Free and Spotify Premium?

Spotify Free and Spotify Premium are two different subscription options offered by Spotify. Spotify Free is the basic version that On the other hand, Spotify Premium offers an enhanced experience. With a monthly subscription, users can enjoy ad-free listening, unlimited skips, high-quality audio streaming, and the ability to download music to listen offline. Spotify Premium also provides access to exclusive content, early access to new releases, and the ability to play any song on-demand. In summary, while Spotify Free allows access to the music library with limitations and ads, Spotify Premium offers a more personalized, seamless, and feature-rich experience for a monthly fee....
FAQ Table of Contents

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