Spotify has logged me out of my account. When I try to log back in with the correct use...

GetHuman-megsyoun's customer service issue with Spotify from May 2018

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Help with my Spotify issue
Before contacting them, items GetHuman-megsyoun may need:
Name on the account, Your date of birth, Zip code on the account, and Email address on the account
GetHuman-megsyoun's next move: go to the Spotify help center.
Spotify doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-megsyoun will want to follow the link below to head to their help center. We will check on GetHuman-megsyoun later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-megsyoun's own words:
Spotify has logged me out of my account. When I try to log back in with the correct username and p***word it says that it is incorrect but it is ***% right. I have Spotify premium and I am now paying for an account that I cannot even use. *please help*many thanks
I trust that Spotify will make this right and come up with a resolution that is fair.
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Spotify

Customer service issue
Reported by GetHuman-megsyoun
May 9th, 2018 - 2 mons ago
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Seen by 13 customers so far
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2 customers following this
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Timeline
GetHuman-megsyoun started working on this issue
May 9th 9:19am