I was logged out of my premium account on my phone and I can’t log back in. It keeps sa...

GetHuman-rachroeb's Can't login issue with Spotify from May 2018

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The issue in GetHuman-rachroeb's own words
I was logged out of my premium account on my phone and I can’t log back in. It keeps saying my username or password isn’t correct, even though I know for sure it is. I tried to reset my password, but I didn’t receive an email for a password reset when I put in my username. I made a new account, but A) It’s not premium and B) I had some playlists that are really personal to me on my account that I would really like to recover if I can. My username doesn’t come up when I search it on the new account either. I would like to recover my old account (the username was chasingtheraindrops), and if that can’t be done, I would at least like to make sure I’m not being charged for premium.
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Can't login issue
Reported by GetHuman-rachroeb
May 1st, 2018 - a yr ago
I have an issue with Spotify too
Not resolved
Seen by 3 customers so far
Similar issue to 47208 others
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Items needed
Name on the account
Your date of birth
Zip code on the account
Email address on the account
GetHuman-rachroeb started working on this issue
May 1st, 2018 12:09am
GetHuman-rachroeb indicated the issue is not fixed yet.
May 4th, 2018 4:29am