Dear Spotify, **My credit card has been charged **.** a month for the last two years...

GetHuman-dberez's Billing/Refund issue with Spotify from April 2018

Help with my Spotify issue
Dear Spotify, **My credit card has been charged **.** a month for the last two years. I dont use Spotify. Ever. Dont know how to use it. Never even opened it. However, when I check my account it says I'm signed up for Spotify Free. Its possible a child of mine opened an account. I've been trying to track down this charge for months and cancel it. My username is dberez. My email is *****@***.com. My credit card number is Amex ***************. I have NO idea what's going on and would like a refund. But lets start with the basics. Whose account is this? When was it set up? By whom? My DOB is *.**.**. My zip code is *****
I trust that Spotify will make this right and come up with a resolution that is fair.
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Spotify

Billing/Refund issue
Reported by GetHuman-dberez
Apr 29th, 2018 - 3 mons ago
I have an issue with Spotify too
Fixed
Seen by 11 customers so far
Similar issue to 7541 others
0 customers following this
Items needed
Name on the account
Your date of birth
Zip code on the account
Email address on the account
Timeline
GetHuman-dberez started working on this issue
Apr 29th 12:10am
GetHuman-dberez indicated the issue is not fixed yet.
Apr 29th 1:20am
GetHuman-dberez indicated the issue is not fixed yet.
May 31st 5:46pm
GetHuman-dberez indicated the issue is not fixed yet.
May 31st 5:48pm
GetHuman-dberez indicated the issue is not fixed yet.
May 31st 6:40pm
GetHuman-dberez indicated the issue is not fixed yet.
May 31st 6:40pm
GetHuman-dberez indicated the issue is not fixed yet.
May 31st 6:41pm