I have just seen a payment from my mobile account to a third party. When I enquired wit...

GetHuman-javaid's Cancel subscription issue with Spotify from April 2018

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I have just seen a payment from my mobile account to a third party. When I enquired with EE - I was told payment was made to Spotify for £*.** from my mobile number ***** ****** on * March **** at **.** and ** March **** at **:**pm for my mobile number ************ for £*.**. These both transactions have been made without my authorisation as the account holder and I have notified EE to block any further such payments to third parties. *I want to know how this has occurred without my knowledge without providing payment details and want a refund. Please cancel any further transactions if this is on auto repeat until cancelled.
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Spotify

Cancel subscription issue
Reported by GetHuman-javaid
Apr 28th, 2018 - a yr ago
I have an issue with Spotify too
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Seen by 2 customers so far
Similar issue to 47308 others
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Timeline
GetHuman-javaid started working on this issue
Apr 28th, 2018 4:27pm