Upgraded to a family plan still not working

GetHuman-sassihai's customer service issue with Spotify from April 2018

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The issue in GetHuman-sassihai's own words
Upgraded to a family plan still not working
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Spotify

Spotify app & on safari
Customer service issue
Reported by GetHuman-sassihai
Apr 24th, 2018 - 7 mons ago
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GetHuman-sassihai started working on this issue
Apr 24th 8:46pm