Hi there,**I don't believe i've received this voucher yet. can you follow-up and see if...

GetHuman-igenekim's customer service issue with Southwest Airlines from May 2019

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The issue in GetHuman-igenekim's own words
Hi there,**I don't believe i've received this voucher yet. can you follow-up and see if it can be sent again or direct me to where it can be found?**thanks*-Gene**On Thu, Apr **, **** at **:** AM ******@***.com* wrote:**Dear Gene,**Thank you for contacting us. We appreciate the opportunity to address your concerns.**We understand how frustrating a flight irregularity can be, and regret your inconvenience when Flight ***** on March ** was delayed due to mechanical problem which led to an aircraft swap. These types of issues are unexpected, and what first appears to be a simple problem may prove more complicated than our Mechanics originally thought. Allow me to explain that our Network Operations Control Team had hoped to minimize delays across the board by implementing this aircraft swap and in doing so prevent a larger number of Customers from being affected by the aircraft that was out of service. I am so sorry you arrived at your destination later than originally scheduled.** **Furthermore, our Automated Outbound Messaging (AOM) system is intended to proactively deliver computer-generated notifications when a flight time changes ** minutes or greater. From time to time, the delay can become longer after the initial information is shared, as in the case with your flight. I am saddened if you found the notifications to be untimely.** **That being said, retaining your future patronage is important to us, and we want to invite you back for a more typical Southwest experience. While we are unable to reimburse for interim expenses in this situation, as a gesture of goodwill, I have issued you a $*** Southwest LUV Voucher, which will arrive in a separate email within the next ** business days. Instructions will be printed on the voucher.** **I realize that our explanation can’t erase your disappointment, Gene, or make up for your lost time and expenses. We recognize that we can always seek improvement in how we handle unpredictable irregularities and you have our word that we will continue to do our very best to meet (and exceed) your expectations. Nothing would please us more than to share the skies with you for many years to come as we are confident more favorable circumstances will prevail.**Sincerely,**Regine Cliatt, Southwest Airlines**The file reference number for your email is *************.** **Stop Searching. Start Traveling. Southwest.com**Southwest.com * Book Air * Book Car * Book Hotel * Rapid Rewards * About SWA*Southwest Shortcut * Online Check-in * Flight Status * Interactive Route Map * More Travel Tools**This is a post-only mailing from Southwest Airlines. Please do not attempt to respond to this message.**Southwest Airlines***** Love Field Drive*Dallas, TX *******Copyright **** Southwest Airlines Co. All Rights Reserved.******* Confidentiality Statement*Disclaimer ***** This message and any attachments are intended for the sole use of the intended recipient. It may contain confidential information. Any unauthorized use, dissemination, or modification is strictly prohibited. If you are not the intended recipient please notify the sender immediately, and delete this e-mail from all your systems* do not copy, use, or print. Internet communications are not secure, and it is the responsibility of the recipient to make sure that they are virus exempt. The company*sender cannot be responsible for any unauthorized alterations or modifications made to the contents. If you require any form of confirmation of the contents, please contact the company*sender. The company*sender is not liable for any errors or omissions in the content of this message.

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Southwest Airlines

Customer service issue
Reported by GetHuman-igenekim
May 18th, 2019 - 4 years ago
Not resolved
Seen by 28 customers so far
Similar issue to 5109 others
0 customers following this


GetHuman-igenekim started working on this issue
May 18th, 2019 3:58pm

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