What Do I Do If I Have a Question About My Booking with Southwest Airlines?

Southwest Airlines is a popular American airline based out of Dallas, Texas. It's well known for its reasonable rates. In fact, Southwest is the world's largest affordable airline. This airline makes it easy to manage your travel bookings and ask questions. In fact, there are several different avenues you can take if you have questions about your travel booking with Southwest Airlines.

Make A Call

One of the easiest ways to get questions answered regarding your airline booking is to call their customer care number. Calling customer service is the fastest way to resolve any issues and ask any questions you may have about your air travel itinerary. Simply call customer care with your flight reservation/confirmation number and ask any questions you may have regarding your air travel. The customer service department is open twenty-four hours a day and seven days a week.

Visit the Southwest Website

If you dont want to contact customer service, you can always go online and check the FAQ page or use your flight reservation number to review the details of your flight. Southwest has a page that will allow you to retrieve your flight reservation by typing your confirmation number as well as your first and last name. This information will allow you to view your travel itinerary and make any changes if needed. The information provided may be enough to avoid having to call the customer service line.

Use Southwest Airlines Email to Make Inquiries

Aside from calling customer service or looking up your flight reservation online, you can also contact Southwest Airlines via email. Southwest will review your questions and concerns and work to provide the right information for you or resolve any issues you may have. Be sure to include the details of your flight reservation which include your confirmation number, your first and last name, as well as any other identifying details that may be helpful.

Tweet Your Questions

You also have the option to Tweet your questions. However, you may not get a detailed response to specific information regarding your booking. This information would be considered private. Nevertheless, if you have questions regarding your booking that can be asked in a general sense, Tweeting may be a viable option to get the answers you need.

Inquire Within the Southwest Community

Southwest Airlines has a community page or blog that invites customers to share their experiences, questions, and anything else about the Southwest experience. This may also be a good option if you'ree looking to get your questions answered about a booking. There may be another traveler who had a similar issue or question and managed to get it answered or get a similar problem resolved. Again, giving extremely personal information about your booking isn't advised. However, if you can ask a specific question without giving away a lot of personal information, you may be able to get your booking question answered.

Use Snail Mail

If you're not in a hurry to get your questions answered, you can always write Southwest Airlines and ask all the questions you have regarding your booking. You should include your confirmation number along with your first and last name in addition to any other pertinent information. The response you receive may not be as speedy as the other methods outlined above. However, you will get your questions answered. Depending on the contact information you submit, you might get a written response as well as an email or phone call.