In a nutshell: It's undoubtedly frustrating when you fly to your destination and discover that your luggage has been damaged. It could put a damper on your trip and cause you extra stress. If your baggage was damaged while flying with Southwest Airlines, there are steps you can take to report it to the company.
It's undoubtedly frustrating when you fly to your destination and discover that your luggage has been damaged. It could put a damper on your trip and cause you extra stress. If your baggage was damaged while flying with Southwest Airlines, there are steps you can take to report it to the company.
Flight information
Damaged luggage
Pre-flight pictures
Visit the Southwest Airlines website.
Scroll down on the Southwest Airlines homepage until you find the "Help Center" link.
Click on the "Help Center" link. Doing so will take you to the Southwest Airlines support page.
Scroll down until you find the "Additional Topics" section.
Find the "Baggage" section. It has a luggage icon, a "Baggage" header/link, and a description that says "Learn more about our checked and carry-on baggage policies."
Click on the "Baggage" header/link, which will take you to a page of the same name.
Since your bag was damaged, look for the link that says "My baggage is missing, delayed, or damaged." It should be the fourth topic below the "Baggage" header and has a right-pointing arrow to its right.
Click on the "My baggage is missing, delayed, or damaged" link. Doing so will take you to a page of the same name.
Scroll down until you find the "Damaged Baggage" section.
Read the information in the "Damaged Baggage" section.
It's important to take prompt action if your bag was damaged while flying with Southwest Airlines. Please note that you need to report the damage in person at the airport. If you took pre-flight photos of your luggage, make sure to show them to the representative. Continue on to Step 12 if you have questions or need further assistance.
If your luggage was damaged while flying with Southwest Airlines and you have questions or need assistance, it's essential to contact the customer support team. Inform them about the situation, describe the damage to the luggage, and let them know your flight details, including your departure and destination points.
Take notes about the phone call with the Southwest Airlines representative. Write down the representative's name and the date and time you called. You should also jot down the results of the phone call, so you can reference them in the future, if necessary.
Don't hesitate to reach out to the Southwest Airlines customer service team if your luggage was damaged and you have additional questions. They can provide answers, give you insight, and tell you about any next steps, if possible.
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