Southwest Airlines Customer FAQ

To add a companion to your flight using the Southwest Companion Pass, you first need to book your own ticket. After your ticket is booked, log into your Southwest Rapid Rewards account and go to the "My Account" section. Under "My Trips," find the flight you booked and you'll see an "Add Companion" link. Click on this link and you'll be guided through the process of adding a companion to your flight. Please note your companion needs to be the same person throughout entire calendar year for Companion Pass usage.

No, airline credit obtained from Southwest can only be used to purchase Southwest flights. Upgrading your boarding position is a separate cost and cannot be paid with airline credit. However, you can pay for your upgrade with a debit or credit card. EarlyBird Check-In®, which automatically assigns your boarding position ahead of the general public, can also be purchased separately.

We're sorry to hear about your trouble accessing Southwest Airlines' website. This happens sometime when suspicious activity is detected from an IP address to protect the site and its users. You may want to try a few things. First, restart your modem/router. This can frequently reset your IP address. If that doesn't work, use a different device or try browsing in incognito mode. Another option is to use a VPN to change your IP. However, if none of these suggestions work, you might need to reach out to your Internet Service Provider to discuss the issue further.

The lower fares displayed are the lowest possible fares for that route, but not necessarily for all flights or dates. The specific fare can change based on the dates and times you choose, as prices can fluctuate based on demand. Therefore, you may not always see the lower fares for your selected flights or dates. To increase your chances of securing lower fares, try to be flexible with your itinerary and book well in advance of your travel dates. A good tip is to check fares early in the morning as airlines often update their prices overnight.

In case a ticket has been reserved under the wrong name, it's important to correct it as soon as possible. Southwest Airlines may not allow you to fly if the name on the ticket does not match the name on the ID presented at the airport. The quickest way to resolve this issue is by reaching out to Southwest's customer service immediately. They can help with changing the name on the reservation as per their policies. Please be prepared to provide detailed information for identification and security purposes.